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A
Rating: 5 out of 5
Fast and compliant
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Reviews 1, 2, 4 and 5 stars
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Rating: 5 out of 5
High-performance service, with the small drawback that the platform for loading the file is very difficult on dxf, and the file is often given as defective without it being clear why, even though it has been analyzed, for example with rhino, without error. The stainless steel on offer is very, very hard, so if you need to touch up parts, drill holes or anything else, you'll need a lot of equipment. Otherwise, it's the best
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Rating: 5 out of 5
very well
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Rating: 5 out of 5
I'm as satisfied as ever, the service is getting more and more efficient, I love the possibility of transferring plans directly from AUTOCAD in dxf format to your site, and riding as a youth is pretty great, keep up the good work!
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Rating: 4 out of 5
The metal cut is of very good quality; thank you. It's a shame I wasn't offered home delivery.
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Rating: 5 out of 5
Very happy with this site
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Rating: 5 out of 5
fast and as per order
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Rating: 5 out of 5
Just as we expected, perfect.
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Rating: 2 out of 5
bugs in their application make a 50cm part appear to be 16cm. bug reported. responsiveness on the phone. the part you receive doesn't match your file because they kept the draft file instead of the one sent. phone call back. they're right, i'm wrong, i send the correspondence emails, no more return. we have a part that doesn't match what we wanted.
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Response from John Steel
Hello, the part you have received conforms to your order on https://www.john-steel.com/fr/. The part you wished to have had been validated on https://pro.john-steel.com/fr/ however you ordered the first visual on John Steel. The order was processed and shipped as is. Have a nice day, John
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Rating: 5 out of 5
Good product, as I expected
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Rating: 5 out of 5
The quality was slightly lower on my last order. But all in all, an excellent supplier with top-notch customer service.
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Rating: 5 out of 5
Bravo for the efficiency and excellent quality of the product.
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Rating: 5 out of 5
The best. Fast and efficient
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Rating: 5 out of 5
Fast service, very good product. Goods are well packaged
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Rating: 5 out of 5
Very good service, impeccable quality and responsiveness. Product conforms to demand.
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Rating: 5 out of 5
Super fast, delivered 48 hours after placing the order, all items conform, Very good.
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Rating: 5 out of 5
Perfect delivery, the driver called me before arriving so I could be ready. Excellent part quality.
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Rating: 5 out of 5
Thank you very much.Delai qualité prix.... what more could you want.
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Rating: 5 out of 5
Delivery much quicker than expected. The material met my expectations and the cuts were perfect. A site you can order from with your eyes closed.
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Rating: 5 out of 5
PERFECT PRODUCT
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Rating: 5 out of 5
Perfect Kept informed from start to finish... Fast delivery, meticulous workmanship.
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Rating: 5 out of 5
Absolutely perfect
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Rating: 5 out of 5
Top customer service. I was called because of a small problem in the transmitted file and they fixed it immediately.
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Rating: 5 out of 5
First cutting experience at john-steel" (steel)
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Response from John Steel
the parts are very well made, with a primer on the cutting edge. They were produced and received (Belgium) in 6 working days. The ordering site is easy to use and the prices very fair. Customer service is responsive. The parcel tracking of the shipping company "dpd.fr" is not reliable."
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Rating: 5 out of 5
Clean cutting
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Rating: 5 out of 5
Website works fine, but is sometimes confusing. Products are good, though the quality of the finish seems to vary a bit.
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Rating: 4 out of 5
Delivery by highly unmotivated staff
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Rating: 5 out of 5
One possible improvement (or maybe I didn't understand the site very well), the possibility of "tracking my purchases" when I've bought a made-to-measure piece (so as to have a grouped shipment of the 2 pieces at the same time, which would perhaps allow a lower cost for shipping."
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Rating: 5 out of 5
nothing to say precise cut, plate well packed and protected delivery time respected...top notch
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Rating: 5 out of 5
Fast and efficient ... The cuts are precise, there's nothing to complain about. I've already had several parts machined Consistent quality.
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Rating: 4 out of 5
For an item ordered on July 27, delivery was made on August 14, which is still a very long time, even for August.
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Rating: 5 out of 5
everything is perfect thank you
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Rating: 2 out of 5
on my last order, the product was scratched on 2 sides, so I couldn't use it, whereas on my other 2 orders, the products were perfect.
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Response from John Steel
Hello, you've ordered galvanized steel, but as indicated on our website, it doesn't come with a PVC film to protect it from scratches. This metal is not recommended if the surface is to be scratch-free. It would be preferable to opt for a metal protected by a PVC film, such as the brushed stainless steel you ordered earlier. Yours sincerely, The Steel Team
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Rating: 5 out of 5
Quick and easy. Small finishing flaw not a problem.
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Rating: 5 out of 5
Perfect
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Rating: 5 out of 5
Excellent service
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Rating: 5 out of 5
Everything is perfect as usual
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Rating: 5 out of 5
Frankly, the parts are impeccable. 5mm steel. With a little black on the cut parts. Super job. Thanks a lot.
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Rating: 5 out of 5
Perfect
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Rating: 5 out of 5
I recommend
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