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A
Rating: 4 out of 5
The product is very well finished, I just regret the price of shipping / the lack of collection from a relay point.
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Reviews 1, 2, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Delivery A little excessive for some parts. A tracked envelope would suffice.
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A
Rating: 5 out of 5
Super shop
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A
Rating: 5 out of 5
Excellent Very professional
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A
Rating: 4 out of 5
Used the service twice. If the first time everything went well, I had to wait more than 15 days for my parcel the second time. When I contacted customer service, I was told that my parcel was being looked for, and then nothing happened until I received it.
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A
Rating: 4 out of 5
Great online service, but I only gave it 4 stars because the file transfer site sucks, the choice of metal shades is missing, the prices are too high and to qualify you need a monthly basket that's out of reach, too bad. But we're fans of the service, so let's hope it gets even better in the future.
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A
Rating: 4 out of 5
Fine
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A
Rating: 5 out of 5
an express request Thank you and bravo
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A
Rating: 4 out of 5
we need to offer a less expensive delivery service
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A
Rating: 5 out of 5
PERFECT
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A
Rating: 2 out of 5
I'm used to receiving the goods d+1 on my previous orders, but I had to wait a week. Unreachable on the phone, I no longer recommend using John steel services.
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Response from John Steel
Hello, Thank you for taking the time to share your experiences and especially thank you for your long-standing loyalty. We can be reached at [email protected], on 0800 746 548 (9-12h/14-17h+ answering machine) or via chat. We apologize for the delay in delivery (D+4 instead of D+3). Your parcel was picked up by our carrier 1 day later than expected.
A
Rating: 4 out of 5
Part conforms to dimensions but received slightly deformed. I had to straighten it. But as it's not an aspect piece, it wasn't a real problem.
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A
Rating: 5 out of 5
Serious company
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A
Rating: 4 out of 5
The website can be improved. Memorization of material and thickness with DXF is desirable. The ability to share projects would be appreciated.
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Response from John Steel
Hello, Thank you for taking the time to share your experience with our John Steel Pro advanced cutting service. We are happy to take into account your ideas for the evolution of our tools. You can share files with the desired material, grade & thickness. Find out more here: https://goo.gl/Du4c1m Have a nice day, The SteelTeam
A
Rating: 4 out of 5
Impeccable service and product, but limiting the choice of delivery to DHL results in very high delivery costs...delivery to a relay point would be much more affordable...
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A
Rating: 5 out of 5
Fast, efficient and inexpensive. I'll be back soon.
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A
Rating: 5 out of 5
top, product very well protected, delivered quickly
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A
Rating: 5 out of 5
Perfect customer service and delivery. I had some problems with the basic prohibitions, such as drilling less than the thickness, which is not indicated. Otherwise, I'm delighted with the site and the efficiency.
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Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Second order from john steel and still satisfied, both with the delivery and the quality of the products supplied. No need to contact customer service.
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Rating: 4 out of 5
Satisfied
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Rating: 5 out of 5
fast and compliant, very good address
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A
Rating: 5 out of 5
very good service
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Rating: 5 out of 5
I'm very happy with the service and hope it continues. Thanks to your team.
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A
Rating: 5 out of 5
good value for money despite a slight imperfection on one of the pieces (projected pellets of melted material) fast service in line with my expectations.
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A
Rating: 5 out of 5
Impeccable. Delivery on time and product absolutely compliant.
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A
Rating: 5 out of 5
Some plates are not very flat, too bad the rest is top notch, delivery and after-sales service.
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A
Rating: 4 out of 5
all is well, nothing to report
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A
Rating: 4 out of 5
Relay point shipping would be a huge plus for small orders/parts.
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A
Rating: 5 out of 5
Ras
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Rating: 5 out of 5
This is the third time I've worked with pro.john steel and I've always found the same professional approach to product design and customer support, order administration and manufacturing and delivery times. Amazing. I highly recommend them.
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Rating: 5 out of 5
Very satisfied with my first order
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A
Rating: 5 out of 5
Perfect
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Rating: 5 out of 5
Nickel
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Rating: 5 out of 5
Hello, Very happy to work with you. Sincerely
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Rating: 4 out of 5
well
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Rating: 5 out of 5
The site is clear, practical, simple and humorous. Well done John
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Rating: 5 out of 5
Perfect, apart from a few knocks on the parcel which slightly distorted my cut-outs.
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A
Rating: 5 out of 5
quick and well done, very good
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A
Rating: 5 out of 5
The system is easy to use. For professionals (with an ALSACE TOLERIE account), payment by invoice instead of by credit card remains to be modified. The only point that hasn't been perfected to date is the referencing of orders, with the need to enter an order number that isn't included on the BLs.
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