Customer reviews of John Steel

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 5 018 published reviews
5 4 341 87% 4 473 9% 3 91 2% 2 47 1% 1 66 1%

Summary of reviews

John Steel consistently delivers on-time shipments with careful, secure packaging and reliable, precise products. Customers highlight easy ordering, responsive and attentive service, and clear guidance that supports accurate specifications and modifications. The store meets expectations with high-quality materials, accurate cuts, and fast delivery, often praised for efficient, professional handling from order to receipt. Repeated buyers emphasize top-notch speed, compliant materials, and thorough packaging that protects items during transit.

Reviews 1, 2 and 4 stars

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G
Gérard M.
Rating: 4 out of 5
following a purchase from 24/06/2026
Very good work done according to my instructions
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G
Guillaume S.
Rating: 1 out of 5
following a purchase from 27/05/2026
WARNING! No respect for delivery deadlines and no responsibility taken by John Steel. 30 days to be delivered for an order announced within 8 days. No spontaneous information on delays. Laconic response by email. Hotline reachable by phone but "not their fault" and redirects to a full pickup point without any verification.
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C
Christian R.
Rating: 4 out of 5
following a purchase from 03/06/2026
It's good but not perfect; some cuts are not clean. A little scratch?
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I
I D.
Rating: 4 out of 5
following a purchase from 31/05/2026
Excellent order.
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A
Antonio D.
Rating: 4 out of 5
following a purchase from 02/06/2026
Compliant with the order
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Jean-Louis D.
Rating: 2 out of 5
following a purchase from 19/05/2026
Non-anodized face scratched and circular marks (like brushed aluminum) around a hole.
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M
Marco G.
Rating: 1 out of 5
following a purchase from 13/05/2026
The piece arrived with wrong measurements not in accordance with what was ordered and specified in the example measurements.
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W
Wim S.
Rating: 2 out of 5
following a purchase from 02/06/2026
Immediately after delivery, let me know that my item was delivered damaged. No response received.
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M
Marc C.
Rating: 2 out of 5
following a purchase from 22/05/2026
Product delivered late despite having paid for faster delivery
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Jean-Luc T.
Rating: 4 out of 5
following a purchase from 28/04/2026
Very good performance and service Thank you very much
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P
Philippe B.
Rating: 4 out of 5
following a purchase from 19/04/2026
Nothing to report
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C
Christophe M.
Rating: 4 out of 5
following a purchase from 28/04/2026
Compliant piece
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M
Michael B.
Rating: 1 out of 5
following a purchase from 21/03/2026
I have not received my order. I wrote to customer service who is not responding to me...
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Response from John Steel
Hello Michael,

We understand your disappointment and we are sincerely sorry to hear that you have not received your order. We invite you to contact us again privately so that we can resolve this issue together.

Best regards,
The John Steel team
K
Khalid E.
Rating: 2 out of 5
following a purchase from 27/04/2026
I paid an extra fee for faster delivery in 3 days and I received my product much later...
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Response from John Steel
Hello Khalid,

Thank you for sharing your experience. We are sorry
M
Marc C.
Rating: 4 out of 5
following a purchase from 04/04/2026
Just the delay is a bit long
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B
Bruno M.
Rating: 2 out of 5
following a purchase from 13/04/2026
very disappointed, I will not order from you again. Correct packaging not damaged, but plate very damaged, I could only use one out of two. I can't send you the photos in this review but if you give me an email, I will send you the 3 photos.
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Response from John Steel
Hello Bruno,

We are sorry to hear that you have encountered problems with your order. Your satisfaction is very important to us and we would like to discuss this further with you. Could you please contact us at the email address provided on our website so that we can resolve this situation together?

Best regards,
The John Steel shop team
P
Pierre D.
Rating: 2 out of 5
following a purchase from 03/04/2026
Poorly deburred piece. Mirror effect announced while received "brushed metal" effect.
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Response from John Steel
Hello Pierre,

Thank you for taking the time to share your experience. We are sorry to learn that the product received does not meet your expectations and we wish to understand your situation better. Please do not hesitate to contact us directly so that we can discuss this matter and find a suitable solution.

Best regards,
The John Steel team
E
Eric G.
Rating: 2 out of 5
following a purchase from 24/03/2026
Rust is already appearing
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Response from John Steel
Hello Eric,

Thank you for your feedback and we are sorry to hear that you are experiencing an issue with your product. We invite you to contact us directly so that we can help you resolve this problem as soon as possible.

Best regards,
The John Steel team
A
Alabert P.
Rating: 2 out of 5
following a purchase from 08/04/2026
many scratches on one of the two sides of each sheet. huge disappointment
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Response from John Steel
Hello ALABERT,

We are sincerely sorry to hear that you encountered imperfections with your order. Your satisfaction is important to us, and we invite you to contact us privately to discuss your situation and find a solution together.

Best regards,
The John Steel shop team.
A
Artur D.
Rating: 1 out of 5
following a purchase from 27/03/2026
Product wrapped in bubble wrap but scratched on all sides
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Response from John Steel
Hello Artur,

We are sincerely sorry to hear that your product arrived in an unsatisfactory condition. Your experience is important to us and we would like to discuss it in more detail to find a solution. Please feel free to contact us privately.

Best regards,
The John Steel team
D
Dominique T.
Rating: 4 out of 5
following a purchase from 20/03/2026
Delivery OK and custom size OK, Deburring a bit neglected at the 4 corners!
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R
Ruud S.
Rating: 4 out of 5
following a purchase from 27/01/2026
Orders can be arranged entirely according to your wishes. They deliver very good quality and the shipment was excellently packaged. It costs a few cents, but then you get something! And if the whole process from ordering to delivery had gone a bit smoother, they would have received five stars.
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F
Frederic T.
Rating: 4 out of 5
following a purchase from 07/02/2026
Beautiful cut good product But a corner slightly chipped and scratched
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Pierre-Émile B.
Rating: 4 out of 5
following a purchase from 22/01/2026
Good job, thank you
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A
Alessia S.
Rating: 4 out of 5
following a purchase from 20/01/2026
Everything is fine, only the slab had some scratches, it can be covered with treatment but it could have been avoided
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E
Etienne V.
Rating: 4 out of 5
following a purchase from 30/01/2026
Perfect dimensions, nothing to say and special mention for the packaging of the package.
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E
Eddy A.
Rating: 4 out of 5
following a purchase from 25/01/2026
well packaged and protected part received, small downside I had requested the deburring of the edges of the sheet, at least to break the sharp edge, not done unfortunately.
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F
Francis D.
Rating: 4 out of 5
following a purchase from 05/01/2026
Product ok. Delivery a bit long compared to the announcements at the time of the order
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M
Martial M.
Rating: 4 out of 5
following a purchase from 11/01/2026
OK for everything: quality, packaging, delivery
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F
François M.
Rating: 4 out of 5
following a purchase from 08/01/2026
quick and beautiful work
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Willy S.
Rating: 4 out of 5
following a purchase from 06/01/2026
Good quality and precision of cuts. Fast delivery. High price!
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C
Camille G.
Rating: 2 out of 5
following a purchase from 09/12/2025
So perfect product! The cut and the drilling are spot on! However, I only give 2 stars for the delivery... They need to stop working with TNT... They swapped my package with someone else's and no help was provided.... I managed to find this person thanks to the invoice present in the package (which luckily had received my package and lived not far from me) and to recover my package... In short, I had to do TNT's job...
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Response from John Steel
Hello Camille,

Thank you for taking the time to share your experience. We are pleased to hear that you are satisfied with the product, but we understand your frustration regarding the delivery. We invite you to contact us directly so that we can discuss this situation and provide you with any necessary assistance.

Best regards,
The John Steel team
P
Pascal D.
Rating: 1 out of 5
following a purchase from 13/12/2025
False advertising.
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Response from John Steel
Hello Pascal,

Could you elaborate?

Best regards,
John Steel's team
D
Dominique F.
Rating: 2 out of 5
following a purchase from 09/12/2025
a bit restrictive due to the schedule which is not specified by SMS. I had to spend the whole day waiting for my package which only arrived at 7 PM, a bit disappointing
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Response from John Steel
Hello Dominique,

Thank you for your feedback and we regret that the delivery time was not clearly specified. We understand how frustrating this can be. Please do not hesitate to contact us directly so that we can assist you better in this situation.

Best regards,
The shop team.
L
Luca B.
Rating: 1 out of 5
following a purchase from 09/11/2025
I have received what I ordered
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C
Camille T.
Rating: 1 out of 5
following a purchase from 02/12/2025
We are disappointed because we understood that the steel already had the rusty corten appearance. We had seen other sites where it was specified to rust (cheaper). But here there is no precision on this subject. Therefore, we cannot proceed with the installation immediately.
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Response from John Steel
Hello Camille,

Thank you for taking the time to share your feelings. We are sincerely sorry to hear that you did not find the information you were expecting regarding the aspect of our products. We invite you to contact us directly to discuss your experience and support you as best as we can in your project.

Best regards,
The John Steel team
G
Gilles F.
Rating: 4 out of 5
following a purchase from 28/11/2025
Good job.
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P
Pascal L.
Rating: 4 out of 5
following a purchase from 30/11/2025
Fast and efficient
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A
Alexandre B.
Rating: 2 out of 5
following a purchase from 24/11/2025
Good the first time. This time, the piece is scratched and marked. You won't see me again.
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Response from John Steel
Hello Alexandre,

Thank you for your feedback and we are sincerely sorry to hear that your last experience did not meet your expectations. Your satisfaction is important to us and we would be happy to understand your situation better in order to find a solution. Please feel free to contact us directly so that we can discuss it.

Best regards,
The John Steel team
V
Vincent K.
Rating: 4 out of 5
following a purchase from 24/10/2025
Delivery in accordance with the deadlines
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