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Rating: 4 out of 5
On-time delivery Cutting to dimensions supplied Flawless, well-protected metal finish Caution: edges may be sharp
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
The time slot provided by Geodis was not respected and I was not informed that the driver would not come. I called Geodis who told me that they did not have the parcel on the local platform (I confirmed the slot proposed on the site the day before). The parcel was delivered later without me being informed and was left on the premises of our site, on a sidewalk. It could have been stolen.
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Rating: 4 out of 5
The parts were missing a little deburring after cutting. They're really rough. What's more, I think the laser or waterjet is very powerful for small parts. Otherwise, the delivery time is good, and the online service is nice and practical. The price seems right too.
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Rating: 4 out of 5
Very satisfied, fast and well packaged shipment, good quality part cut to the millimetre.
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Rating: 4 out of 5
The equipment delivered is perfect, well done John Steel, but the delivery company chosen is E: DPD delivery men have the annoying habit of throwing parcels over the fence to save time. I don't pay 7.32 for this kind of service, so next time I'll file a complaint. What's more, it tarnishes John Steel's image...
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Rating: 4 out of 5
Thicknesses are never respected
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Rating: 1 out of 5
Order dated April 20, today is May 10, still no news. No delivery tracking number. Tracking of my order blocked on April 23 in preparation " "
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Rating: 4 out of 5
Hello, I didn't realize that the Corten steel plate wasn't oxidized, so I didn't use it right away.
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Rating: 4 out of 5
Fine
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Rating: 4 out of 5
Fast and with no surprises
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Rating: 4 out of 5
Variable lead times, but good quality and reliable.
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Rating: 4 out of 5
Small delivery problem (the parcel was under a pile")
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Response from John Steel
and there were black numbers printed on the plate
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Rating: 4 out of 5
Mirrored 304 1.5mm stainless steel plates, very good quality, but the laser cutting caused tiny sparks which in places scratched the plate a bit, the marks are very, very small but central. Fortunately, it's only visible up close, so it didn't bother me.
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Rating: 4 out of 5
Very good results, responsive team and product quality to match. I'd recommend it.
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Rating: 4 out of 5
unannounced delivery but very nice product.
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Rating: 4 out of 5
short
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Rating: 4 out of 5
Super-responsive customer service
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Rating: 4 out of 5
Plate delivered over the gate without warning. Fortunately, the packaging was very well done.
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Rating: 4 out of 5
Mirrored stainless steel looks great, but lead times are a bit long.
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Rating: 4 out of 5
Too bad you can make squares and I really like the software.
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Rating: 4 out of 5
The delivery time could have been a little shorter. And it's a shame to go through Amazon for payment.
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Rating: 4 out of 5
It's a pity that the poorly executed packaging destroyed the beautiful original patina. I recovered some parts that were ready to get lost in the truck of the deliveryman, who was also very concerned.
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Rating: 4 out of 5
Very good service, but too high a price, and a very limited choice of steels.
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Rating: 4 out of 5
Thank you very much for your efficiency
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Rating: 4 out of 5
delivery: no call or sms to make an appointment before the 1st delivery, but the second delivery was quick and trouble-free. Product: very well protected in cardboard bubble wrap. I bought a tube of glue and followed the simple and precise instructions on the website. The cut-out was exactly as I ordered.
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Rating: 4 out of 5
My last delivery was lost between the deliveryman and the relay point. On the other hand, the quality and responsiveness of the Pro.john-steel customer service was perfect.
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Rating: 4 out of 5
well
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Rating: 4 out of 5
bravo pour le site et le prix en direct en fonction de son dxf
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Rating: 4 out of 5
The tube of glue arrived 3 days later, otherwise perfect.
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Rating: 4 out of 5
Very good.
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Rating: 4 out of 5
Correct product and delivery
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Rating: 4 out of 5
Fast, compliant work.
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Rating: 4 out of 5
No comment
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Rating: 4 out of 5
Too bad your final carrier ( Varillon express ) is not up to the job. 2 deliveries announced and not carried out
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Rating: 4 out of 5
Apart from a slightly damaged corner, the part ordered is the part received.
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Rating: 4 out of 5
The side with the protective adhesive is very dirty (the adhesive has melted with the laser) and takes a long time to clean. Apart from that, I'm very happy with the result and still a fan of the graphics (and advice) on the cardboard packaging.
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Rating: 1 out of 5
no customer service
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Response from John Steel
Mr. Perroncel, On 08/12 you submitted a cancellation request without any explanation. As this was a made-to-measure product, we refused in accordance with article 8 of our General Terms and Conditions. You then informed us of a quality problem, and in response we asked you for photos of the part in order to process your complaint. To date, we have still not received your photos...
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Rating: 4 out of 5
review delivery coordination
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Rating: 4 out of 5
I attached a created dxf file. The margins were too small for laser cutting. Order cancelled and invoice refunded. Very correct.
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Rating: 4 out of 5
okok
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