The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Perfectly cut, but it's a pity that one side has large stripes. Fortunately, this side will not be visible from the outside.
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Response from John Steel
Hello Jean-Marie,
Thank you for your feedback. We're delighted that you like the cut. We apologize for the frosted marks on one side. As raw aluminum is an untreated material, there are some plates that may have slight scratches or marks that can settle on them unfortunately. If you need anything else, please don't hesitate to contact us. We'll do our best to satisfy you.
Sincerely, John Steel.
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Elsa B.
Rating: 2 out of 5
following a purchase from 22/05/2024
There were scratches on my coin
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Response from John Steel
Hello Elsa,
Thank you for sharing your thoughts about your recent order. We're sorry to hear that your piece arrived with scratches.
We would like to inform you that, as stated in the product sheet, the raw material used for this piece has a 95% probability of arriving with scratches. This is due to the nature of the material and the manufacturing process. We make a point of detailing this information in the product description so that our customers are fully aware of what to expect.
Thank you for your understanding.
Yours sincerely, John Steel.
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TF L.
Rating: 4 out of 5
following a purchase from 16/05/2024
Fast and precise
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GHISLAIN G.
Rating: 4 out of 5
following a purchase from 08/04/2024
PERFECT DELIVERY AND PRODUCT
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Yves R.
Rating: 4 out of 5
following a purchase from 23/03/2024
Perfect for cutting, but the packaging needs to be improved for thin and long sheets. One of the sheets I received was slightly bent, but I was able to straighten it properly.
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Pascaline F.
Rating: 2 out of 5
following a purchase from 15/04/2024
I ordered a small steel plate to make the top of a table: it arrived scratched and with impressions of cogs that must have been placed on it. No protective film was affixed to it, even though this is clearly indicated on the website. No doubt I must have benefited from a fall that must have been lying around...
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REMI P.
Rating: 2 out of 5
following a purchase from 25/04/2024
Perfect cutting, delivery time and packaging BUT "home" delivery never arrived...at home!
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Response from John Steel
Hello Rémi,
We sincerely apologize for the inconvenience you experienced during the delivery of your order. Your situation is quite exceptional and does not reflect the quality of service we strive to provide to our customers.
We would like to inform you that the problem is due to poor handling of your order by our carrier. We are currently in the process of resolving this problem to avoid any recurrence in the future.
We assure you that we are doing everything in our power to ensure that you, and all our customers, do not have to face this kind of situation again.
We thank you for your understanding and remain at your disposal should you have any further questions or concerns.
Yours sincerely, John Steel
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Paul F.
Rating: 4 out of 5
following a purchase from 13/03/2024
very fast, just as I expected
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Florence P.
Rating: 4 out of 5
following a purchase from 21/02/2024
Good value for money
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Martine S.
Rating: 4 out of 5
following a purchase from 16/02/2024
Very satisfied with my purchase and the availability of your very attentive service. The only downside was the lack of tracking for the delivery that was supposed to arrive on a Tuesday. I waited all day without any message from Geodis. The delivery man came the next day and said the goods hadn't arrived!
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Response from John Steel
Thanks for your comment :-)
Indeed, we had noticed this lack of communication from Geodis.
Goods must be delivered to the nearest depot before 6am.
Otherwise, it cannot be included in the morning round.
The tracking system will indicate this and you should receive a text message from them.
We'll pass the information on to you next time.
Best regards,
JOHN
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guillaume B.
Rating: 1 out of 5
following a purchase from 17/01/2024
No cutting, no squaring. Not precise up to 2mm difference. And disgusting cut not neat not clean. All this for an expensive price. For that price, you'd think you were getting impeccable quality.
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Jean Francois M.
Rating: 2 out of 5
following a purchase from 20/01/2024
I didn't understand that raw steel meant that the part would arrive very marked with scratches 1 mm deep.
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Response from John Steel
Good day to you,
Thank you for your comment and feedback.
Indeed, it is important to understand what the material is.
In the case of a raw material, which is a material without PVC film.
It will be scratched, it's almost inevitable.
That's why the choice of material is so important, and our team is happy to advise you according to your needs.
Don't hesitate to give us a call or use our contact form.
Best regards,
John
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JEAN JACQUES L.
Rating: 1 out of 5
following a purchase from 20/01/2024
The holes weren't drilled, I'm working with the salesman to find a solution.
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M M.
Rating: 4 out of 5
following a purchase from 25/11/2023
Ok but expensive
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Jacques S.
Rating: 4 out of 5
following a purchase from 06/12/2023
Fast and efficient, but a little expensive...
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oguzhan K.
Rating: 1 out of 5
following a purchase from 09/11/2023
Double-sided striped plate
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Response from John Steel
Hello Oguzhan,
We would like to apologize for the inconvenience related to your order. Unfortunately, in certain rare situations, whether during production, handling or delivery, it may happen that the product does not meet your expectations.
If this happens, as in your case, please call 0 800 746 548 (from France or Belgium) or +33 1 77 62 03 44 (from abroad) to find a solution together.
Sincerely, John Steel.
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Nicholas P.
Rating: 2 out of 5
following a purchase from 02/11/2023
Rather well done interface, but I received parts that didn't conform to the preview and to my expectations (wrong brushing direction for stainless steel). Apparently it's my fault, so too bad for me. I'm going to have the parts redone, but elsewhere :-(
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Response from John Steel
Hello Nicholas, I am sorry to hear that you received parts that did not meet your expectations. Our team is doing everything possible to provide quality products and we take your comments very seriously. We will do our best to improve our production process and avoid this kind of inconvenience in the future. We hope to have the opportunity to fully satisfy you in the future. Thank you for your feedback.
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SANDRA E.
Rating: 1 out of 5
following a purchase from 26/10/2023
late with prompt payment
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Response from John Steel
Thank you for your comment.
D+3 is an option that prioritizes your order in production.
The aim is to produce within 3 days (24 hours on average).
Unfortunately, sometimes an order takes a long time to process and is dispatched after 3 days, with the transport involved, which gives the impression of a long lead time.
Please don't hesitate to contact us if your order takes a long time to process, so we can try to speed things up.
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Luciano B.
Rating: 1 out of 5
following a purchase from 06/11/2023
a little disappointed this time
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PATRICK S.
Rating: 4 out of 5
following a purchase from 01/11/2023
Good product. Delays just a little long.
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Christian T.
Rating: 4 out of 5
following a purchase from 24/10/2023
Very good, fast and in line with my purchase
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Acheteur Vérifié
Rating: 4 out of 5
Very good value for money. A few minor concerns as to why the piece couldn't be made, but once these were resolved, everything went smoothly. Material selection and ordering are very easy. Production and delivery are fairly quick. The parts produced are compliant.
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Acheteur Vérifié
Rating: 4 out of 5
Excellent service overall. I had made a special request which was not taken into account, probably because it was outside the "standard process" -- but it could have been.
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Acheteur Vérifié
Rating: 4 out of 5
Easy to choose and order materials not commonly found in the trade.
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Acheteur Vérifié
Rating: 4 out of 5
The product is compliant but a little expensive.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery compliant, but the appearance of the metal does not match the visual on the site. We're waiting for the piece to rust before putting it in place.
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Response from John Steel
Be careful with CORTEN. It's a metal that comes unoxidized and needs time to obtain its particular shade. I invite you to visit our blog, where you'll find lots of tips, including for Corten ;-) Best regards, JOHN
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Acheteur Vérifié
Rating: 2 out of 5
Blue cut sheet metal ...
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Response from John Steel
Hello, Thank you for your comment. If you have any questions about the merchandise, delivery or any other questions regarding your order. I invite you to contact our experts in COLMAR via the means of contact proposed. Wishing you a good day, JOHN
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Acheteur Vérifié
Rating: 4 out of 5
good quality material, on time. However, a slight lack of finish.
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Acheteur Vérifié
Rating: 4 out of 5
Excellent work, part well cared for and packed for shipping. Too bad it took eight days to be delivered. Apart from that, well done.
A great metal cutting service but not all the parts I received were in great condition.
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Acheteur Vérifié
Rating: 4 out of 5
Precise cutting dimensions. In the order form, only the outside dimensions appear. There was an error in the position of the holes and I was unable to check whether the error was mine or yours. Otherwise, nothing to complain about.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
What I liked: that you were concerned about the correct delivery of your product, what you can improve: find a better carrier.
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Acheteur Vérifié
Rating: 4 out of 5
Nice choice of metal. The cut shape is really slanted and there are some burrs on the edges. Good. And it's a bit expensive.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Wide range of precise cutting options. Very quick turnaround. Unfortunately my plate was scratched in several places on one side. It was of no consequence as I'd planned to paint it, but not great in principle.
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Acheteur Vérifié
Rating: 4 out of 5
To date, we've never had any problems with our orders, since everything we order is made to measure.
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