English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 
A
Rating: 4 out of 5
Just opened the package will be installed next month
Translated reviews
Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
A
Rating: 4 out of 5
A
Rating: 4 out of 5
A
Rating: 4 out of 5
A
Rating: 4 out of 5
Everything's simple and straightforward. The only drawback is that no drawing of the part ordered is attached to the confirmation or invoice. Fortunately, the part was as requested.
Translated reviews
A
Rating: 4 out of 5
Delays too long .... much too long dommmmage!
Translated reviews
Response from John Steel
Hello, John Steel thanks you for your comment. Please note that all delivery times are given in working days, i.e. excluding weekends. In case of doubt, question or any other need, our after-sales service is available through the channels announced on the site. They will get back to you as quickly as possible. Wishing you a good day, John
A
Rating: 4 out of 5
A
Rating: 4 out of 5
A
Rating: 4 out of 5
A
Rating: 4 out of 5
A
Rating: 4 out of 5
A
Rating: 4 out of 5
The deadline and the quality of the work. The only point to review would be the site when I submitted my file, it told me a problem with the file when I had previously used the same file, in which on the part there are 2 holes. In the 2 pieces I received, the 2 holes were not present. In my opinion, this point was not too clear.
Translated reviews
A
Rating: 4 out of 5
A
Rating: 1 out of 5
Now absolutely overpriced
Translated reviews
Response from John Steel
Hello, thank you for your comment. Indeed, the current state of the raw materials market has forced us to increase our prices. But our case is not isolated: you'll find that most of our competitors have increased their prices. I invite you to inform yourself about current inflation in the metalworking and industrial sectors. We are aware that such an increase may upset some of our customers, and we apologize for this. Sincerely, John
A
Rating: 1 out of 5
Scratched and deformed object, the answer given by sav is that I ordered the wrong sheet metal, but nothing is clearly indicated on the site when ordering.
Translated reviews
Response from John Steel
Thank you for your comment. Indeed, the choice of material is a crucial moment. The fact that we offer a customization service means that no retraction is possible. That's why we offer a before/during/after sales service. Don't hesitate to contact us, we'll get back to you as soon as possible with the answers to your questions. You'll find all the information you need on our materials in the associated product sheets. It's important to consult them carefully when you're unsure about metal or wood materials. We're sorry, however, if the products are not to your liking. Have a nice day. John
A
Rating: 4 out of 5
A
Rating: 4 out of 5
A
Rating: 4 out of 5
packaging of the product ordered very good and conforms to the order.
Translated reviews
A
Rating: 4 out of 5
be less expensive!
Translated reviews
A
Rating: 2 out of 5
Cutting error on their part from JohnSteel, offer of a 5 credit on the next order... No real solution offered. It's a shame, the quality was there...
Translated reviews
Response from John Steel
Hello, thank you for your comment. Please be careful when assuming a cutting error. It can take a long time to find it. In this type of situation, the most efficient way is to contact us by phone. We always offer a solution, it's just a matter of finding the right one :-) Sincerely, John
A
Rating: 4 out of 5
-
Translated reviews
A
Rating: 4 out of 5
JE MET UN bien car tout a été fait rapidement mais les traces de poncage au niveau des 4 trous du perimour c'est bof bof
Translated reviews
A
Rating: 4 out of 5
The ease of ordering, the customized cut-outs, the turnaround time.
Translated reviews
A
Rating: 4 out of 5
-
Translated reviews
A
Rating: 4 out of 5
Good and as ordered. I had asked not to be delivered before 05/10/21. However, I was contacted several times as early as 16/09/21. Thank you for taking into account the comments made at the time of ordering. Sincerely
Translated reviews
A
Rating: 4 out of 5
-
Translated reviews
A
Rating: 4 out of 5
-
Translated reviews
A
Rating: 4 out of 5
-
Translated reviews
D
Rating: 1 out of 5
still nothing received and no reply to my e-mail asking for explanations
Translated reviews
Response from John Steel
Hello, If you need us, you can contact us on 0 800 746 548 or via the contact form: https://www.john-steel.com/fr/nous-contacter Any other channel may not provide a rapid response, so please use the channels provided. Sincerely, John
A
Rating: 1 out of 5
still nothing received and no reply to my e-mail asking for explanations
Translated reviews
Response from John Steel
Hello, If you need us, you can contact us on 0 800 746 548 or via the contact form: https://www.john-steel.com/fr/nous-contacter Any other channel may not provide a rapid response, so please use the channels provided. Sincerely, John
A
Rating: 1 out of 5
How can I answer such a questionnaire when I still haven't received my order!
Translated reviews
Response from John Steel
Hello, thank you for your comment. Unfortunately, the email to collect your feedback is sent automatically after some time. Depending on the delay, you may receive it before the order is received. We apologize for the inconvenience. Sincerely, John
A
Rating: 1 out of 5
How can I answer such a questionnaire when I still haven't received my order!
Translated reviews
Response from John Steel
Hello, thank you for your comment. Unfortunately, the email to collect your feedback is sent automatically after some time. Depending on the delay, you may receive it before the order is received. We apologize for the inconvenience. Sincerely, John
A
Rating: 1 out of 5
Today is September 5: Order preparation notice received on August 20, no news since...
Translated reviews
Response from John Steel
Hello, Thank you for your comment. The wood factory has just returned from a 3-week vacation. The backlog of orders has caused a lot of pressure for the start of the new school year and we are trying to do everything we can to resolve the situation. We apologize for the inconvenience. Sincerely, John
A
Rating: 1 out of 5
Today is September 5: Order preparation notice received on August 20, no news since...
Translated reviews
Response from John Steel
Hello, Thank you for your comment. The wood factory has just returned from a 3-week vacation. The backlog of orders has caused a lot of pressure for the start of the new school year and we are trying to do everything we can to resolve the situation. We apologize for the inconvenience. Sincerely, John
Y
Rating: 4 out of 5
Very good, meticulous finish, quick turnaround on orders placed, possibility of drawing up a plan online. Highly recommended.
Translated reviews
A
Rating: 4 out of 5
Very good, meticulous finish, quick turnaround on orders placed, possibility of drawing up a plan online. Highly recommended.
Translated reviews
A
Rating: 4 out of 5
good quality correct cut.
Translated reviews
A
Rating: 2 out of 5
2 sheet metal plates ordered, laser primer impact on edge of one plate. Suggested solution: spray with acetone!
Translated reviews
Response from John Steel
Hello, thank you for your comment. Acetone (thinner version) is very effective for glue traces. We ask you to use it to clean the plate so that you can see it more clearly. If there is indeed a defect, we invite you to send us visuals and we will systematically contact you to find a solution.
A
Rating: 2 out of 5
2 sheet metal plates ordered, laser primer impact on edge of one plate. Suggested solution: spray with acetone!
Translated reviews
Response from John Steel
Hello, thank you for your comment. Acetone (thinner version) is very effective for glue traces. We ask you to use it to clean the plate so that you can see it more clearly. If there is indeed a defect, we invite you to send us visuals and we will systematically contact you to find a solution.