The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Very good for the plate ordered. Dimensions respected and very well packaged. Small hitch in delivery (different parcel relay from the one chosen when ordering). Apart from that, I can't recommend it highly enough.
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Response from John Steel
Hello, thank you for your comment. It's true that the delivery point you choose may vary. Carriers change the list of available relays on a daily basis. When this happens, we try to deliver as close as possible to the previous one each time. We apologize for the inconvenience. Unfortunately, this is beyond our control.
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Acheteur Vérifié
Rating: 4 out of 5
Well I appreciated the call that was given to me after the counter temp of the reception of my parcel, the plate is posed these very pretty thank you greeting Jean-Luc Brun
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Jean-Luc B.
Rating: 4 out of 5
following a purchase from 14/07/2021
Well I appreciated the call that was given to me after the counter temp of the reception of my parcel, the plate is posed these very pretty thank you greeting Jean-Luc Brun
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/07/2021
Very good
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Acheteur Vérifié
Rating: 4 out of 5
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/07/2021
The quality of manufacture is satisfactory on the aluminium; perfectible on the glued laminate. On the other hand, the price limits the desire to place an order and favors unraveling or cutting by oneself on a large rectangle...
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Acheteur Vérifié
Rating: 4 out of 5
The quality of manufacture is satisfactory on the aluminium; perfectible on the glued laminate. On the other hand, the price limits the desire to place an order and favors unraveling or cutting by oneself on a large rectangle...
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Acheteur Vérifié
Rating: 4 out of 5
Extremely urgent order, for which the dispatch date had been guaranteed by telephone, and which was not met. We had to have a set of parts urgently manufactured in Toulouse (200) to ensure delivery on time. Not sure we'd recommend ...
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Response from John Steel
Hello, thank you for your comment. Please note that the delivery times given are in working days only. With July 14th, deliveries were delayed by one day. Regarding information given by telephone, we base it on what production tells us, and it may vary depending on the urgency of the situation. In case of doubt, we will send you an e-mail. Sincerely, John
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André T.
Rating: 4 out of 5
following a purchase from 09/07/2021
Extremely urgent order, for which the dispatch date had been guaranteed by telephone, and which was not met. We had to have a set of parts urgently manufactured in Toulouse (200) to ensure delivery on time. Not sure we'd recommend ...
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Response from John Steel
Hello, thank you for your comment. Please note that the delivery times given are in working days only. With July 14th, deliveries were delayed by one day. Regarding information given by telephone, we base it on what production tells us, and it may vary depending on the urgency of the situation. In case of doubt, we will send you an e-mail. Sincerely, John
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Acheteur Vérifié
Rating: 4 out of 5
Finishing not well done A sharp stainless steel snag remains on one side
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norbert D.
Rating: 4 out of 5
following a purchase from 06/07/2021
Finishing not well done A sharp stainless steel snag remains on one side
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Acheteur Vérifié
Rating: 4 out of 5
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2021
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2021
I called you and you told me that delivery with a 5% discount meant delivery in exactly 15 working days (5 days for a week). I ordered on tuesday, june 15. I was surprised to receive delivery on june 22, when I was not at home.
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Response from John Steel
Hello, thank you for your comment. Our +15 delivery times are up to 15 working days. It sometimes happens that orders are delivered earlier. If you have any special requirements, we have provided a comment space at the end of your basket. This allows us to adapt our production to your needs. :-)
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Acheteur Vérifié
Rating: 4 out of 5
I called you and you told me that delivery with a 5% discount meant delivery in exactly 15 working days (5 days for a week). I ordered on tuesday, june 15. I was surprised to receive delivery on june 22, when I was not at home.
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Response from John Steel
Hello, thank you for your comment. Our +15 delivery times are up to 15 working days. It sometimes happens that orders are delivered earlier. If you have any special requirements, we have provided a comment space at the end of your basket. This allows us to adapt our production to your needs. :-)
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Acheteur Vérifié
Rating: 4 out of 5
Neat workmanship, super-careful packaging, great lead time, only snag was the wrong Police applied to the cut. A shame.
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Response from John Steel
Hello, thank you for your comment. You can reach our after-sales service on 0800 746 548 or 0177620344 for customers outside France. If you have any questions about your order, don't hesitate to contact us. Wishing you a good day. Sincerely, John
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Philippe D.
Rating: 4 out of 5
following a purchase from 16/06/2021
Neat workmanship, super-careful packaging, great lead time, only snag was the wrong Police applied to the cut. A shame.
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Response from John Steel
Hello, thank you for your comment. You can reach our after-sales service on 0800 746 548 or 0177620344 for customers outside France. If you have any questions about your order, don't hesitate to contact us. Wishing you a good day. Sincerely, John
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Laurent L.
Rating: 4 out of 5
following a purchase from 14/06/2021
Overall satisfied with my order but ... It's a pity that it's not possible to make edge "folds" on metal materials.
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Acheteur Vérifié
Rating: 4 out of 5
Overall satisfied with my order but ... It's a pity that it's not possible to make edge" folds on metal materials."
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Acheteur Vérifié
Rating: 1 out of 5
Order still in preparation, two weeks after ordering. No prospect of delivery date (D+8 not respected). To be seen on the condition of the parcel on arrival and the quality of the items ordered.
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Response from John Steel
Hello, thank you for your comment. Our advertised lead times always exclude weekends, in the case of D+8 and D+15, so Saturdays and Sundays must be counted as days not taken into account for production. If you have any questions, we'll be happy to answer them via the means of contact indicated on the site.
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Bruno G.
Rating: 1 out of 5
following a purchase from 11/06/2021
Order still in preparation, two weeks after ordering. No prospect of delivery date (D+8 not respected). To be seen on the condition of the parcel on arrival and the quality of the items ordered.
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Response from John Steel
Hello, thank you for your comment. Our advertised lead times always exclude weekends, in the case of D+8 and D+15, so Saturdays and Sundays must be counted as days not taken into account for production. If you have any questions, we'll be happy to answer them via the means of contact indicated on the site.
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Acheteur Vérifié
Rating: 4 out of 5
The finish was not up to scratch. Otherwise, the material met expectations and was delivered on time.
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Response from John Steel
Hello, thank you for your comment. If you have a question about the finish, the condition of a product or any other similar request. I invite you to read our product sheets on the site, there is always a description of the product. And if necessary, our customer service team is there to help. :-)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2021
The finish was not up to scratch. Otherwise, the material met expectations and was delivered on time.
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Response from John Steel
Hello, thank you for your comment. If you have a question about the finish, the condition of a product or any other similar request. I invite you to read our product sheets on the site, there is always a description of the product. And if necessary, our customer service team is there to help. :-)
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David D.
Rating: 4 out of 5
following a purchase from 04/06/2021
Good-quality piece overall, but disappointed by some of the finish, notably the oblong holes which are not straight, with a belly on all of them.
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Acheteur Vérifié
Rating: 4 out of 5
Good-quality piece overall, but disappointed by some of the finish, notably the oblong holes which are not straight, with a belly on all of them.
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Acheteur Vérifié
Rating: 4 out of 5
The cutout prevents the damage that no alluminiò pls sword.
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Acheteur Vérifié
Rating: 1 out of 5
delivery in very poor condition
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Response from John Steel
Hello, thank you for your comment. In case of defect, wrong delivery, or any other element which seems suspicious to you, do not hesitate to contact us by telephone or via the contact form. We will study any anomaly with you and try to find a satisfactory solution.
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Eva D.
Rating: 4 out of 5
following a purchase from 31/05/2021
The cutout prevents the damage that no alluminiò pls sword.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/05/2021
delivery in very poor condition
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Response from John Steel
Hello, thank you for your comment. In case of defect, wrong delivery, or any other element which seems suspicious to you, do not hesitate to contact us by telephone or via the contact form. We will study any anomaly with you and try to find a satisfactory solution.
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Acheteur Vérifié
Rating: 4 out of 5
The plate is the right size but there are scratches on both sides and a number written in felt-tip pen. I did not return it because it was intended to be placed under a stove that was installed 2 days after delivery.
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Acheteur Vérifié
Rating: 4 out of 5
The products are of very good quality, delivery on time, good cooperation, our requests are well taken care of.
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Acheteur Vérifié
Rating: 4 out of 5
Painstaking contact: John is unaware that the software recommended for dimensioning parts is not usable on APPLE. I admit I'm worried: a 3m long plate with a large recess that makes it fragile for transport. On arrival, everything was perfect: reinforced packing with wooden cleats, VERY thick protective cardboard boxes, multiple straps, protective film... BRAVO! I'm preparing another order.
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Andre-Francous P.
Rating: 4 out of 5
following a purchase from 10/05/2021
Painstaking contact: John is unaware that the software recommended for dimensioning parts is not usable on APPLE. I admit I'm worried: a 3m long plate with a large recess that makes it fragile for transport. On arrival, everything was perfect: reinforced packing with wooden cleats, VERY thick protective cardboard boxes, multiple straps, protective film... BRAVO! I'm preparing another order.
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François B.
Rating: 4 out of 5
following a purchase from 17/05/2021
The products are of very good quality, delivery on time, good cooperation, our requests are well taken care of.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery late but quickly executed after telephone contact.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2021
Delivery late but quickly executed after telephone contact.
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PY D.
Rating: 4 out of 5
following a purchase from 08/05/2021
Fine
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/05/2021
Hello John Dit mon gars, you're a little off your rocker. You're asking me to evaluate my order when you haven't delivered yet. On the other hand, payment has been received. Should I be worried? See you later comrade Raphaël Bouziane
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Response from John Steel
Hello, thank you for your comment. Your order has taken some time, some materials are becoming rarer and rarer and stocks are regulated daily. I invite you to contact us at any time for further information. You can reach us via this link: https://www.john-steel.com/fr/nous-contacter
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Acheteur Vérifié
Rating: 1 out of 5
Hello John Dit mon gars, you're a little off your rocker. You're asking me to evaluate my order when you haven't delivered yet. On the other hand, payment has been received. Should I be worried? See you later comrade Raphaël Bouziane
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Response from John Steel
Hello, thank you for your comment. Your order has taken some time, some materials are becoming rarer and rarer and stocks are being regulated daily. I invite you to contact us at any time for further information. You can reach us via this link: https://www.john-steel.com/fr/nous-contacter
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