The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Hello, thank you for your comment. All materials without PVC film will almost always be scratched. If the material has a PVC film, this is indicated in the product data sheet. As for the pen marks, these are necessary to identify the plates. This can be removed with a simple solvent. If you have any questions, please do not hesitate to contact us :-)
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Acheteur Vérifié
Rating: 4 out of 5
Full scratch plate + felt-tip marking
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Response from John Steel
Hello, thank you for your comment. All materials without PVC film will almost always be scratched. If the material has a PVC film, this is indicated in the product data sheet. As for the pen marks, these are necessary to identify the plates. This can be removed with a simple solvent. If you have any questions, please do not hesitate to contact us :-)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2021
no comment
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Acheteur Vérifié
Rating: 4 out of 5
no comment
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Hervé L.
Rating: 1 out of 5
following a purchase from 30/04/2021
My order dated 30/04 is still being prepared, despite the claims of the customer service department, which had promised me delivery ex works on 14 May. We're a long way from an 8-day delivery time. As it is, I cannot recommend John Steel.
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Response from John Steel
Hello, thank you for your comment. Production is currently under a great deal of pressure. There's a surplus of orders, a shortage of materials, and the absence of certain key members... there are many factors. To date, we can guarantee that we are doing our utmost to smooth the flow of orders and are optimizing production to resolve the situation.
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Acheteur Vérifié
Rating: 1 out of 5
My order dated 30/04 is still being prepared, despite the claims of the customer service department, which had promised me delivery ex works on 14 May. We're a long way from an 8-day delivery time. As it is, I cannot recommend John Steel.
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Response from John Steel
Hello, thank you for your comment. Production is currently under a great deal of pressure. There's a surplus of orders, a shortage of materials, and the absence of certain key members... there are many factors. To date, we can guarantee that we are doing our utmost to smooth the flow of orders and are optimizing production to resolve the situation.
A
Acheteur Vérifié
Rating: 4 out of 5
goods conform to my order. Delivery time a little long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2021
goods conform to my order. Delivery time a little long
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Acheteur Vérifié
Rating: 4 out of 5
Quick and easy.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2021
Quick and easy.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2021
Well done, practical site. Delivery very late, too bad...
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Acheteur Vérifié
Rating: 4 out of 5
Well done, practical site. Delivery very late, too bad...
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Acheteur Vérifié
Rating: 4 out of 5
Result as expected. Top-notch website!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2021
Result as expected. Top-notch website!
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Acheteur Vérifié
Rating: 4 out of 5
Completely satisfied? the shipment arrived safely and the packaging is great.
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ROBERT M.
Rating: 4 out of 5
following a purchase from 06/04/2021
Completely satisfied... the shipment arrived safely and the packaging is great.
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jean-jacques D.
Rating: 4 out of 5
following a purchase from 05/04/2021
good precision of the cut-outs requested, reasonable deadlines. Of course it comes at a cost, but good service. I'll be back.
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Acheteur Vérifié
Rating: 4 out of 5
good precision of the cut-outs requested, reasonable deadlines. Of course it comes at a cost, but good service. I'll be back.
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Acheteur Vérifié
Rating: 4 out of 5
User-friendly website. Product meets needs. Good responsiveness of online service. Delivery within 8 days exceeded but for external reasons.
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Etienne H.
Rating: 4 out of 5
following a purchase from 01/04/2021
User-friendly website. Product meets needs. Good responsiveness of online service. Delivery within 8 days exceeded but for external reasons.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/03/2021
I still haven't received anything. It's been 15 days since I ordered.
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Response from John Steel
Hello, thank you for your comment. Production is under particular pressure at the moment. Between a 4-day Easter weekend in Alsace and various other reasons, it's hard to keep up. We're going to do our utmost to put things right. For you and all our orders.
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Acheteur Vérifié
Rating: 1 out of 5
I still haven't received anything. It's been 15 days since I ordered.
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Response from John Steel
Hello, thank you for your comment. Production is under particular pressure at the moment. Between a 4-day Easter weekend in Alsace and various other reasons, it's hard to keep up. We're going to do our utmost to put things right. For you and all our orders.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2021
Delay a bit long and a lot of scratches on the aluminum plate. Question about ribs: the required precision was there...
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Acheteur Vérifié
Rating: 4 out of 5
Delay a bit long and a lot of scratches on the aluminum plate. Question about ribs: the required precision was there...
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Acheteur Vérifié
Rating: 4 out of 5
RAS. Satisfied with product and service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2021
RAS. Satisfied with product and service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2021
delivery scheduled for tuesday between 9 and 12 am, carried out at 3 pm it's a pity that you can't drill holes to size when you order.
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Acheteur Vérifié
Rating: 4 out of 5
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/03/2021
Very good
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Acheteur Vérifié
Rating: 4 out of 5
TNT does not deliver to my address but to the relay point
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Henri B.
Rating: 4 out of 5
following a purchase from 09/03/2021
TNT does not deliver to my address but to the relay point
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Acheteur Vérifié
Rating: 4 out of 5
I had ordered a panel for an electronics project, but it contained an error and customer service was unable to replace the file, due to the server fire, so I won't be able to use it. I don't blame myself for the error. However, the quality of manufacture is extra, the packaging is safe for shipping and the customer service is reactive. Always a pleasure.
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Jany C.
Rating: 4 out of 5
following a purchase from 07/03/2021
I had ordered a panel for an electronics project, but it contained an error and customer service was unable to replace the file, due to the server fire, so I won't be able to use it. I don't blame myself for the error. However, the quality of manufacture is extra, the packaging is safe for shipping and the customer service is reactive. Always a pleasure.
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Acheteur Vérifié
Rating: 4 out of 5
No reply to my e-mail. Too bad. The product is otherwise in order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2021
No reply to my e-mail. Too bad. The product is otherwise in order.
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Acheteur Vérifié
Rating: 4 out of 5
The piece is well made, but very porous. There are scratches and I had to sand it.
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Response from John Steel
Thank you for your comment. Most materials require light sanding before use. Some have a PVC film to avoid this, but not all. I invite you to read the product sheets to find out more, and if you have any questions, customer service is also available from 9am to 5pm.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2021
The piece is well made, but very porous. There are scratches and I had to sand it.
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Response from John Steel
Thank you for your comment. Most materials require light sanding before use. Some have a PVC film to avoid this, but not all. I invite you to read the product sheets to find out more, and if you have any questions, customer service is also available from 9am to 5pm.
A
Acheteur Vérifié
Rating: 4 out of 5
Exceptional delivery problem, all sorted out
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Acheteur Vérifié
Rating: 4 out of 5
Very good, the only drawback is that on each of the 2 pieces ordered, only one side was protected by a film. However, the other side has scratches on one piece and impacts on the other, making them unusable. Fortunately, this wasn't a problem for my current project, which only needs one visible side.
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Response from John Steel
Hello, thank you for your opinion :-) It's true that materials with PVC film are only protected on one side. We indicate this information in the product sheets available on our site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2021
Very good, the only drawback is that on each of the 2 pieces ordered, only one side was protected by a film. However, the other side has scratches on one piece and impacts on the other, making them unusable. Fortunately, this wasn't a problem for my current project, which only needs one visible side.
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Response from John Steel
Hello, thank you for your opinion :-) It's true that materials with PVC film are only protected on one side. We indicate this information in the product sheets available on our site.
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