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A
Rating: 4 out of 5
as ordered
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Reviews 1, 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
It's a shame to have to clean the marker.
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A
Rating: 4 out of 5
tray very well packed. Delivery a bit complicated with GEODIS - the second delivery was the right one.
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A
Rating: 1 out of 5
sheet metal delivered heavily scratched. This is normal for customer service. I do not recommend this company in any way. For me it's 0/10
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Response from John Steel
Hello, thank you for your feedback. As explained to you on the phone and mentioned in the product data sheet, pearlized aluminum can be scratched to varying degrees. Depending on your project, it's advisable to choose film-coated sheet metal for an aesthetic and tip-top finish ;-)
A
Rating: 1 out of 5
I never received the product
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Response from John Steel
Hello, thank you for your comment. We apologize for the inconvenience. Unfortunately, with the current health situation, your order is still pending in our workshop. We will contact you to find a solution. Sincerely, John
A
Rating: 4 out of 5
Since the new version of their site, prices are no longer degressive according to quantity. This makes them much less attractive.
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Response from John Steel
Hello, thank you for your feedback. The sliding scale is still in place, you just need to select several quantities :-) Sincerely, The After-Sales Service Team
A
Rating: 4 out of 5
Very good, but too expensive.
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A
Rating: 4 out of 5
Too bad there's no delivery to Switzerland.
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A
Rating: 4 out of 5
Simple, efficient interface. Correct delivery. Impeccable.
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A
Rating: 4 out of 5
Good command respect
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A
Rating: 4 out of 5
order of 750 by 650 received 1m by 700 dimension not respected, a shame for made-to-measure very very disappointed
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Response from John Steel
Hello, We're very sorry about what happened, we'll contact you to find a solution.
A
Rating: 4 out of 5
Delivery slot too wide and 35 kg tray on the sidewalk...
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A
Rating: 4 out of 5
as a private individual, very good consideration of needs
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A
Rating: 4 out of 5
Very good apart from the delivery time indicated on the website J+8 which was not respected there was a lot of delay unfortunately ...
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A
Rating: 4 out of 5
Very good. Comprehensive product range
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A
Rating: 4 out of 5
As usual, fabulous service for the individual... a little expensive, but so practical, and qualitative... Only the delivery was average (not delivered on the day announced by the carrier, supposedly rescheduled by me, but still delivered the next day ... the driver did not want to bother to come to my house the day before But that johnstell is not responsible thank youii
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A
Rating: 4 out of 5
Fast, reliable service.
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A
Rating: 4 out of 5
thank you
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A
Rating: 2 out of 5
Extremely long delivery time, I had to use another supplier to move my project forward.
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Response from John Steel
Hello, Thank you for your feedback. As mentioned in our terms and conditions, our delivery times are 8 working days. You placed an order on 30/09, we shipped on D+7 (09/10) and the carrier delivered the next day on D+8. We remain at your disposal. Yours sincerely, John
A
Rating: 4 out of 5
Delivery problem Delivery was postponed 2 times. On the other hand, the merchandise was top-notch and complied with my order in every respect.
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A
Rating: 4 out of 5
Nice, easy-to-use website with good advice on selection and installation, impeccable products, very good packaging, fair prices, especially with free delivery, excellent customer service (honest answers to customer questions). Only downside: delivery took 8 days longer than expected (production delay due to an overload of orders in September, I was told).
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A
Rating: 4 out of 5
DPD delivery for Belgium: a better service may be available
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A
Rating: 4 out of 5
Very well done Reasonable price
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A
Rating: 4 out of 5
In keeping with the model sent. The only drawback is that there are deep scratches.
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A
Rating: 4 out of 5
I'm very satisfied with both the result and your service.
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A
Rating: 4 out of 5
I like the simplicity of adding parts to be cut. You can see if the dimensions are OK (no problem when exporting the file) and if the cuts are OK. However, when exporting Solidworks in DXF, I have a problem importing into the John Steel Pro tool. I have to use vector software (Inkscape) to debug certain angles that the John Steel Pro tool doesn't understand. To be worked on...
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A
Rating: 4 out of 5
Fast delivery and material in line with expectations, but the dimensions requested were not quite respected, which had no effect on the project.
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A
Rating: 4 out of 5
Very good product, as ordered. Long delivery time with no visibility of a delivery date. I had to send an email to get a date.
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A
Rating: 4 out of 5
The plate is of good quality, telephone customer service very good, initially a refund misunderstood with small Internet problems quickly returned to order, delivery with a shorter time, perfect, just a small detail some marks on the edge of the circle. Thank you
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A
Rating: 4 out of 5
Very well packed and protected
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A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
Good performance.
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A
Rating: 4 out of 5
good product
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A
Rating: 4 out of 5
Custom production was completed in record time. Unfortunately, delivery was a disaster. Fortunately, customer service was available, responsive and made a commercial gesture worthy of the problems. In short, I'll be ordering from John Steel again.
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A
Rating: 4 out of 5
Good transaction
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A
Rating: 4 out of 5
very happy
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A
Rating: 2 out of 5
Very disappointed with my order. The piece arrived in a very poorly protected (open) bag. The level of workmanship (detail, care, cleanliness) really leaves a lot to be desired for such a price.
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A
Rating: 4 out of 5
thickness 5 mm very good for the plancha .
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A
Rating: 4 out of 5
product fiction to review
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A
Rating: 4 out of 5
superb service and product
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