Customer reviews of John Steel

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
5 4 284 86% 4 472 10% 3 90 2% 2 44 1% 1 64 1%

Summary of reviews

The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.

Reviews 1 and 3 stars

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M
MICHEL R.
Rating: 3 out of 5
following a purchase from 22/06/2026
Hello, the ordered item will not be used because I made a mistake in interpreting the dimensions, either in mm instead of cm.
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M
michael B.
Rating: 1 out of 5
following a purchase from 21/03/2026
I have not received my order. I wrote to customer service who is not responding to me...
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Response from John Steel
Hello Michael,

We understand your disappointment and we are sincerely sorry to hear that you have not received your order. We invite you to contact us again privately so that we can resolve this issue together.

Best regards,
The John Steel team
L
laurent S.
Rating: 3 out of 5
following a purchase from 09/04/2026
Product conforms but scratched. The two pieces of aluminum are of different colors.
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Response from John Steel
Hello Laurent,

We sincerely thank you for taking the time to share your opinion. We are delighted that the product meets your expectations and hope to see you very soon in our store to discover our other creations.

Best regards,
The John Steel team
A
Artur D.
Rating: 1 out of 5
following a purchase from 27/03/2026
Product wrapped in bubble wrap but scratched on all sides
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Response from John Steel
Hello Artur,

We are sincerely sorry to hear that your product arrived in an unsatisfactory condition. Your experience is important to us and we would like to discuss it in more detail to find a solution. Please feel free to contact us privately.

Best regards,
The John Steel team
H
hugo C.
Rating: 3 out of 5
following a purchase from 26/03/2026
The received sheets were striped knowing that these are front faces of the system, it's a bit complicated...
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Response from John Steel
Hello Hugo,

Thank you for taking the time to share your feedback. We are glad to hear that you are generally satisfied with your order, but we understand your disappointment regarding the scratches on the plates. Your feedback is valuable and will help us improve our service.

Best regards,
The John Steel shop team.
T
Thierry G.
Rating: 3 out of 5
following a purchase from 22/03/2026
Too expensive for a first purchase, okay, but hold on to something else.
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Response from John Steel
Hello Thierry,

Thank you for taking the time to share your feedback. We are glad that your first experience was positive, although we understand your concerns regarding the prices. Your opinion is important to us and we hope to see you again soon.

Best regards,
The John Steel team
J
Jeroen V.
Rating: 3 out of 5
following a purchase from 12/02/2026
Material was delivered bent.
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Pascal D.
Rating: 1 out of 5
following a purchase from 13/12/2025
False advertising.
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Response from John Steel
Hello Pascal,

Could you elaborate?

Best regards,
John Steel's team
L
Luca B.
Rating: 1 out of 5
following a purchase from 09/11/2025
I have received what I ordered
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C
camille T.
Rating: 1 out of 5
following a purchase from 02/12/2025
We are disappointed because we understood that the steel already had the rusty corten appearance. We had seen other sites where it was specified to rust (cheaper). But here there is no precision on this subject. Therefore, we cannot proceed with the installation immediately.
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Response from John Steel
Hello Camille,

Thank you for taking the time to share your feelings. We are sincerely sorry to hear that you did not find the information you were expecting regarding the aspect of our products. We invite you to contact us directly to discuss your experience and support you as best as we can in your project.

Best regards,
The John Steel team
J
Jean-Louis B.
Rating: 1 out of 5
following a purchase from 19/10/2025
A complaint about your carrier the company GEODIS which subcontracted the delivery to a carrier whose driver left the package in an office on the ground floor while there was a person in the house upstairs, but the worst part is that he signed the delivery note himself (which is prohibited by law under penalty of prosecution). Hoping that this never happens again. Sincerely, Jean-Louis BONZI
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Response from John Steel
Hello Jean-Louis,

We are sincerely sorry to hear about your experience
M
Maria Teresa S.
Rating: 3 out of 5
following a purchase from 13/10/2025
The product is okay, only it arrived a week late and since I had workers who had to return after 7 days, it caused me this problem. However, the product is okay.
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F
François P.
Rating: 3 out of 5
following a purchase from 09/10/2025
Coast of pressing not respected. Too bad, the rest is perfect, your drawing software is not user-friendly.
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Response from John Steel
Hello François,

Thank you very much for your r
N
Nicolas S.
Rating: 3 out of 5
following a purchase from 03/10/2025
The order is compliant, but has been processed with a huge delay... Without spontaneous communication from the seller.
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F
FABRICE H.
Rating: 1 out of 5
following a purchase from 30/09/2025
Hello, it's a shame to send 2 small plates when I had given the dimensions. They are incompetent and all that for a particularly exaggerated price. I would never recommend them. Mr. HERBIN
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Response from John Steel
Response being generated
E
enrico R.
Rating: 1 out of 5
following a purchase from 07/07/2025
There is nothing to say about the professionalism of the products, but the delivery was a disaster. The goods arrived incomplete after a month and have still not arrived to this day. Moreover, there was a way to contact the company responsible for the delivery. This was my first order and I still need goods, but unfortunately, I really think I will give up on the intention of continuing the collaboration.
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S
simone C.
Rating: 1 out of 5
following a purchase from 25/06/2025
The merchandise has never arrived
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Boris B.
Rating: 1 out of 5
following a purchase from 01/05/2025
Plate cut on the wrong side... called customer service, left a message. No one calls me back. So I am not happy and I do not recommend.
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Response from John Steel
Hello Boris,

Thank you for having
L
Ludovic D.
Rating: 3 out of 5
following a purchase from 21/05/2025
The edges of the plates must have been cleaned because the adhesive was melted around the edges of the plates.
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Response from John Steel
Hello,

Thank you for taking the time to share your experience. We are sincerely sorry for this inconvenience: this type of issue is really very rare and does not reflect our usual quality level. It is exceptional for the protective film to melt like this around the edges of the plates.

Please do not hesitate to reach out to us if needed, we remain at your disposal and hope to fully regain your trust with your next order.

Best regards,
The John Steel team
L
Luca B.
Rating: 1 out of 5
following a purchase from 28/03/2025
He wasn't polished, it was 2b, and I had to pay double to have it polished, losing a day of work.
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Giampiero M.
Rating: 1 out of 5
following a purchase from 17/02/2025
Despite my mistake, it could have been resolved differently.
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Richard P.
Rating: 3 out of 5
following a purchase from 18/12/2024
easy site
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Eléonor H.
Rating: 1 out of 5
following a purchase from 09/10/2024
Scratched plate (40) and greasy black trace
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Response from John Steel
Hello,

We're sorry to hear that you've had a problem with your plate, and we understand your dissatisfaction. We have tried to contact you by phone and e-mail in order to resolve this problem together, but unfortunately we have not received a reply from you.

If you still require assistance, please do not hesitate to call us as soon as possible so that we can discuss the matter and find a suitable solution.

Thank you for your understanding and cooperation.

Yours faithfully
John Steel.
Y
Yann R.
Rating: 3 out of 5
following a purchase from 22/09/2024
The online tool is impractical
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Response from John Steel
Thank you for your feedback!
We're sorry that you weren't entirely satisfied with the online tool. We take your feedback very seriously and are currently working on improving our platform to make it more intuitive and convenient to use.
John Steel.
A
Antoine A.
Rating: 1 out of 5
following a purchase from 17/09/2024
I ordered a stainless steel plate (73 cm diameter) from the "John Steel" site, cost: €586.00. This plate is obviously non-conforming, with a central deformation formed by a 1.5 mm hollow that is perfectly visible on the photos I sent them. In spite of this, "John Steel" refused to take back the plate for exchange - here's their reply: "Your plate remains in conformity with the factory specifications. The deviation you have noted is minimal, and is within the norms." It would therefore appear that the obvious deformation, in the form of a bowl rendering the plate unusable, is a normal compliance for "John Steel"!!!! Which is, of course, totally unacceptable. Let's hear it!
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Response from John Steel
Hello,

We understand your disappointment and are sorry that the product did not meet your expectations. However, we would like to point out that the plate you ordered complies with the factory conformity standards defined in our General Sales Conditions, available on this page: https://www.john-steel.com/fr/content/3-conditions-generales-de-vente. As mentioned in our previous exchanges, the deviation of 1.5 mm remains within acceptable technical tolerances for this type of stainless steel product, as established by manufacturing standards. It is important to note that for this type of custom order, slight variations can sometimes occur and remain within accepted manufacturing tolerances.

We assure you that customer satisfaction is our priority, and we are always available to discuss possible solutions. Please do not hesitate to contact us if you would like more information, or to discuss how we can help you.

Yours faithfully
The John Steel team
G
giuseppe M.
Rating: 1 out of 5
following a purchase from 04/08/2024
I tried every way to cancel an order because of a mistake on my part,instead of cm I had put mm and I don't do anything about it, they arrived late and you don't answer the phone.
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C
constant L.
Rating: 1 out of 5
following a purchase from 16/07/2024
The order went well, but I took 15mm steel, so don't expect a precise cut. Probably better with thinner steel, but now I'll have to cut all 216 holes again to get something clean. So I'm not very happy... (
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Response from John Steel
Hello,

Thank you for taking the time to leave a review. We're sorry to hear that you're not entirely satisfied with the quality of the cuts on your product (which happens very rarely). Customer satisfaction is a priority for us, and we are always looking to improve our products.

If you have encountered a specific problem with the cuts on your product, we invite you to contact us directly.

Sincerely, John Steel.
G
Gilles G.
Rating: 3 out of 5
following a purchase from 02/06/2024
The parcel conforms to my order and is very well packaged.... but TNT has made this experience very bad: TNT called me to tell me that they couldn't find my address (Amazon, Chronopost ... have no problem), and this without even going out...and they left the parcel with me in a shop more than 20 kms away (there and back). Having paid for home delivery, I find this way of treating customers deplorable! Change delivery company!
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Response from John Steel
Hello Gilles,

Thank you for taking the time to share your experience with us. We are delighted to hear that the parcel was as you ordered and that the packaging met your expectations. However, we are sorry to hear that the delivery did not live up to your expectations.

We fully understand your frustration with TNT's delivery service. It is unacceptable that you had to travel such a long distance to collect your parcel, especially after paying for home delivery. Your satisfaction is our priority, and we sincerely apologize for any inconvenience caused.

We take your feedback on the services of our delivery partners very seriously. Please be assured that we will immediately report your experience to TNT to prevent this type of situation from recurring in the future.

Sincerely, John Steel.
G
guillaume B.
Rating: 1 out of 5
following a purchase from 17/01/2024
No cutting, no squaring. Not precise up to 2mm difference. And disgusting cut not neat not clean. All this for an expensive price. For that price, you'd think you were getting impeccable quality.
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JEAN JACQUES L.
Rating: 1 out of 5
following a purchase from 20/01/2024
The holes weren't drilled, I'm working with the salesman to find a solution.
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Jean-Clément M.
Rating: 3 out of 5
following a purchase from 15/12/2023
Delivery time...too long
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Thierry B.
Rating: 3 out of 5
following a purchase from 16/11/2023
The product conforms to the order but the delivery was deplorable. No compensation offered.
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Response from John Steel
Thank you for your comment.

Unfortunately, in times of high demand, carriers tend to simplify their deliveries.
To do this, they use point-relays for items that are scheduled for home delivery.

We try to prevent this, but our remedies are limited.
O
oguzhan K.
Rating: 1 out of 5
following a purchase from 09/11/2023
Double-sided striped plate
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Response from John Steel
Hello Oguzhan,

We would like to apologize for the inconvenience related to your order. Unfortunately, in certain rare situations, whether during production, handling or delivery, it may happen that the product does not meet your expectations.

If this happens, as in your case, please call 0 800 746 548 (from France or Belgium) or +33 1 77 62 03 44 (from abroad) to find a solution together.

Sincerely, John Steel.
S
SANDRA E.
Rating: 1 out of 5
following a purchase from 26/10/2023
late with prompt payment
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Response from John Steel
Thank you for your comment.
D+3 is an option that prioritizes your order in production.
The aim is to produce within 3 days (24 hours on average).

Unfortunately, sometimes an order takes a long time to process and is dispatched after 3 days, with the transport involved, which gives the impression of a long lead time.

Please don't hesitate to contact us if your order takes a long time to process, so we can try to speed things up.
L
Luciano B.
Rating: 1 out of 5
following a purchase from 06/11/2023
a little disappointed this time
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Acheteur Vérifié
Rating: 3 out of 5
Don't blame the delivery for something that can't be done. 2 trips at 20 minutes for a parcel that could have been delivered to my letterbox.
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Response from John Steel
Hello Verified Buyer,

We sincerely thank you for your feedback. We understand your frustration regarding the delivery and we are glad that you took the time to share your experience. We hope to see you soon in our store to offer you an even more satisfying experience.

Best regards,
The John Steel team
A
Acheteur Vérifié
Rating: 1 out of 5
Impossible to show John Steel a cutting error, their site does not record the cuts made in the customer area. Part received does not correspond to my order, and the cut requested does not appear in my customer area, which is normal, as they confirmed over the phone. So... their word against mine. And a few hundred euros lost.
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Acheteur Vérifié
Rating: 1 out of 5
Selling me a tiny piece of aluminum for 29 euros is just too much !
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Response from John Steel
Hello, thank you for your comment. Given your order, there must be a confusion between cm and mm, please note that the site is entirely in mm. I always invite you to check your order (with us or any other internet order for that matter) and if in doubt, you can contact us. We can be reached by the various means indicated on the site. Sincerely, John
A
Acheteur Vérifié
Rating: 1 out of 5
hello, following an order I was never delivered my product. the carrier never contacted me and from one day to the next I received a credit note and then a refund, I don't know why.
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Response from John Steel
Hello, thank you for your comment. In case of cancellation of an order, we always inform the customer of the reasons. We don't do this out of the blue. In your case, we sent you an e-mail and tried to contact you by phone several times to explain the situation. In fact, you can reach us at 0 800 746 548 to discuss the matter. Wishing you a good day, Sincerely, John
A
Acheteur Vérifié
Rating: 1 out of 5
The delivery times announced at the time of the order are not respected (one week late) and nobody warns you of a possible delay, I would not recommend you? Sincerely
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Response from John Steel
Hello, Thank you for your comment. We are sorry for the delay. The factory has suffered two events that have completely blocked our production. We have sent an explanation e-mail to those affected, which may have fallen into your spam folder. Please be aware that our deadlines are our priority and that, except in very exceptional situations, we tend to deliver ahead of schedule. Once again, we apologize for any inconvenience caused, and we invite you, and anyone else who may be concerned, to contact Customer Services with any questions you may have. We have a competent team on hand to answer any queries you may have. Sincerely, John
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