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G
Rating: 4 out of 5
Very good work done according to my instructions
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Reviews 1, 3 and 4 stars
Reset filtersM
Rating: 3 out of 5
Hello, the ordered item will not be used because I made a mistake in interpreting the dimensions, either in mm instead of cm.
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I
Rating: 4 out of 5
Excellent order.
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A
Rating: 4 out of 5
Compliant with the order
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J
Rating: 4 out of 5
Very good performance and service Thank you very much
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P
Rating: 4 out of 5
Nothing to report
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C
Rating: 4 out of 5
Compliant piece
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M
Rating: 1 out of 5
I have not received my order. I wrote to customer service who is not responding to me...
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Response from John Steel
Hello Michael,
We understand your disappointment and we are sincerely sorry to hear that you have not received your order. We invite you to contact us again privately so that we can resolve this issue together.
Best regards,
The John Steel team
We understand your disappointment and we are sincerely sorry to hear that you have not received your order. We invite you to contact us again privately so that we can resolve this issue together.
Best regards,
The John Steel team
M
Rating: 4 out of 5
Just the delay is a bit long
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L
Rating: 3 out of 5
Product conforms but scratched. The two pieces of aluminum are of different colors.
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Response from John Steel
Hello Laurent,
We sincerely thank you for taking the time to share your opinion. We are delighted that the product meets your expectations and hope to see you very soon in our store to discover our other creations.
Best regards,
The John Steel team
We sincerely thank you for taking the time to share your opinion. We are delighted that the product meets your expectations and hope to see you very soon in our store to discover our other creations.
Best regards,
The John Steel team
A
Rating: 1 out of 5
Product wrapped in bubble wrap but scratched on all sides
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Response from John Steel
Hello Artur,
We are sincerely sorry to hear that your product arrived in an unsatisfactory condition. Your experience is important to us and we would like to discuss it in more detail to find a solution. Please feel free to contact us privately.
Best regards,
The John Steel team
We are sincerely sorry to hear that your product arrived in an unsatisfactory condition. Your experience is important to us and we would like to discuss it in more detail to find a solution. Please feel free to contact us privately.
Best regards,
The John Steel team
D
Rating: 4 out of 5
Delivery OK and custom size OK, Deburring a bit neglected at the 4 corners!
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H
Rating: 3 out of 5
The received sheets were striped knowing that these are front faces of the system, it's a bit complicated...
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Response from John Steel
Hello Hugo,
Thank you for taking the time to share your feedback. We are glad to hear that you are generally satisfied with your order, but we understand your disappointment regarding the scratches on the plates. Your feedback is valuable and will help us improve our service.
Best regards,
The John Steel shop team.
Thank you for taking the time to share your feedback. We are glad to hear that you are generally satisfied with your order, but we understand your disappointment regarding the scratches on the plates. Your feedback is valuable and will help us improve our service.
Best regards,
The John Steel shop team.
T
Rating: 3 out of 5
Too expensive for a first purchase, okay, but hold on to something else.
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Response from John Steel
Hello Thierry,
Thank you for taking the time to share your feedback. We are glad that your first experience was positive, although we understand your concerns regarding the prices. Your opinion is important to us and we hope to see you again soon.
Best regards,
The John Steel team
Thank you for taking the time to share your feedback. We are glad that your first experience was positive, although we understand your concerns regarding the prices. Your opinion is important to us and we hope to see you again soon.
Best regards,
The John Steel team
R
Rating: 4 out of 5
Orders can be arranged entirely according to your wishes. They deliver very good quality and the shipment was excellently packaged. It costs a few cents, but then you get something! And if the whole process from ordering to delivery had gone a bit smoother, they would have received five stars.
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J
Rating: 3 out of 5
Material was delivered bent.
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F
Rating: 4 out of 5
Beautiful cut good product But a corner slightly chipped and scratched
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P
Rating: 4 out of 5
Good job, thank you
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A
Rating: 4 out of 5
Everything is fine, only the slab had some scratches, it can be covered with treatment but it could have been avoided
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E
Rating: 4 out of 5
Perfect dimensions, nothing to say and special mention for the packaging of the package.
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E
Rating: 4 out of 5
well packaged and protected part received, small downside I had requested the deburring of the edges of the sheet, at least to break the sharp edge, not done unfortunately.
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F
Rating: 4 out of 5
Product ok. Delivery a bit long compared to the announcements at the time of the order
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M
Rating: 4 out of 5
OK for everything: quality, packaging, delivery
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F
Rating: 4 out of 5
quick and beautiful work
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W
Rating: 4 out of 5
Good quality and precision of cuts. Fast delivery. High price!
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P
Rating: 1 out of 5
False advertising.
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Response from John Steel
Hello Pascal,
Could you elaborate?
Best regards,
John Steel's team
Could you elaborate?
Best regards,
John Steel's team
L
Rating: 1 out of 5
I have received what I ordered
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C
Rating: 1 out of 5
We are disappointed because we understood that the steel already had the rusty corten appearance. We had seen other sites where it was specified to rust (cheaper). But here there is no precision on this subject. Therefore, we cannot proceed with the installation immediately.
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Response from John Steel
Hello Camille,
Thank you for taking the time to share your feelings. We are sincerely sorry to hear that you did not find the information you were expecting regarding the aspect of our products. We invite you to contact us directly to discuss your experience and support you as best as we can in your project.
Best regards,
The John Steel team
Thank you for taking the time to share your feelings. We are sincerely sorry to hear that you did not find the information you were expecting regarding the aspect of our products. We invite you to contact us directly to discuss your experience and support you as best as we can in your project.
Best regards,
The John Steel team
G
Rating: 4 out of 5
Good job.
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P
Rating: 4 out of 5
Fast and efficient
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V
Rating: 4 out of 5
Delivery in accordance with the deadlines
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J
Rating: 1 out of 5
A complaint about your carrier the company GEODIS which subcontracted the delivery to a carrier whose driver left the package in an office on the ground floor while there was a person in the house upstairs, but the worst part is that he signed the delivery note himself (which is prohibited by law under penalty of prosecution). Hoping that this never happens again. Sincerely, Jean-Louis BONZI
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Response from John Steel
Hello Jean-Louis,
We are sincerely sorry to hear about your experience
We are sincerely sorry to hear about your experience
M
Rating: 3 out of 5
The product is okay, only it arrived a week late and since I had workers who had to return after 7 days, it caused me this problem. However, the product is okay.
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F
Rating: 3 out of 5
Coast of pressing not respected. Too bad, the rest is perfect, your drawing software is not user-friendly.
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Response from John Steel
Hello François,
Thank you very much for your r
Thank you very much for your r
N
Rating: 3 out of 5
The order is compliant, but has been processed with a huge delay... Without spontaneous communication from the seller.
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J
Rating: 4 out of 5
Goods received in good condition, they were delivered to the desired location, very neatly packaged. They meet the expressed need. However, the reception time was a bit long.
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F
Rating: 1 out of 5
Hello, it's a shame to send 2 small plates when I had given the dimensions. They are incompetent and all that for a particularly exaggerated price. I would never recommend them. Mr. HERBIN
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Response from John Steel
Response being generated
A
Rating: 4 out of 5
Very satisfied, I also get a quick response when I ask a question via email. I will definitely order again.
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P
Rating: 4 out of 5
Material delivered as expected, very neat. Delivery time was a bit long
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E
Rating: 1 out of 5
There is nothing to say about the professionalism of the products, but the delivery was a disaster. The goods arrived incomplete after a month and have still not arrived to this day. Moreover, there was a way to contact the company responsible for the delivery. This was my first order and I still need goods, but unfortunately, I really think I will give up on the intention of continuing the collaboration.
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