English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 
A
Rating: 4 out of 5
It's a pity that the delivery subcontractor isn't up to scratch, because the product is fine and so is the customer service.
Translated reviews
Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Reviews 1, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
a carrier that does not respect its commitments and has bad faith
Translated reviews
A
Rating: 4 out of 5
The DPD driver called to ask for the address, but did not come and indicated an incomplete address .....
Translated reviews
A
Rating: 3 out of 5
Received the part according to specifications but slightly warped
Translated reviews
A
Rating: 4 out of 5
The plate arrived warped, probably due to careless transport.
Translated reviews
A
Rating: 4 out of 5
Would have liked the day of delivery a little earlier in order to plan my absence from home. Overall very satisfied with the service, especially the quality of the material.
Translated reviews
A
Rating: 4 out of 5
Delivery time longer than given.
Translated reviews
A
Rating: 4 out of 5
Delivery to a different relay point than the one I had chosen.
Translated reviews
A
Rating: 4 out of 5
Order conforms Delivery conforms
Translated reviews
A
Rating: 3 out of 5
Very good product. It's a pity that my packaging does not spare the deformations inflicted by the poor handling of the transporter... result curved plate
Translated reviews
A
Rating: 4 out of 5
Order placed for a floor plate cut-out for an insert and delivery in less than a week, TOP . The only downside was the cost of delivery.
Translated reviews
A
Rating: 4 out of 5
Do you make metal radiator covers with fancy modern designs to hide old cast iron radiators? If so, please send me the model and price. Thank you.
Translated reviews
A
Rating: 4 out of 5
The metal cut is of very good quality; thank you. It's a shame I wasn't offered home delivery.
Translated reviews
A
Rating: 3 out of 5
Hello I'm not unhappy with the transporter, but with the preparation time, which was far too long, over a week for a simple rectangular sheet. As for the rest, nothing to say. DM
Translated reviews
Response from John Steel
Hello Mr Duranteau, Our lead times are 6 working days for cutting and 2 working days for delivery. Your order left our premises on 10/08, i.e. exactly 6 working days since 02/08 (date of your order). Best regards,
A
Rating: 3 out of 5
Part not fully compliant with the plan, lousy delivery, very good customer service. Good reception and good day. D.BOURDAT
Translated reviews
A
Rating: 4 out of 5
Delivery by highly unmotivated staff
Translated reviews
A
Rating: 4 out of 5
For an item ordered on July 27, delivery was made on August 14, which is still a very long time, even for August.
Translated reviews
A
Rating: 1 out of 5
The explanations are very inadequate. The plate I wanted to order was intended for the bottom of a trailer. The plate was delivered in an envelope. Telephone advice is not up to scratch. Big problem with dimensions
Translated reviews
Response from John Steel
Hello, you have ordered a brushed stainless steel plate measuring 243 mm x 122 mm, and we have delivered a part in conformity with your order. Under no circumstances do we advise you to use a brushed stainless steel plate for a trailer floor. We recommend either galvanized steel or non-slip aluminum. The Steel Team
A
Rating: 3 out of 5
the space between the legs of an M" is too wide, so the piece is broken after only 8 uses."
Translated reviews
Response from John Steel
Hello, As agreed during our telephone conversation, we will reproduce a part and send it to you as soon as possible. Have a nice day.
A
Rating: 4 out of 5
The deliveryman did not drop off the parcel yesterday, stating that the company was closed for vacations until August 15. We had to contact DPD to have the parcel delivered again today.
Translated reviews
A
Rating: 4 out of 5
A little disappointed by the machining quality of the part
Translated reviews
A
Rating: 4 out of 5
The dpd service is very good, but chronoposte needs to be reviewed. the parcel took 7 days to get from Bastia to Ajaccio. the order was as I expected, very well packaged. apart from the delivery, everything was perfect.
Translated reviews
A
Rating: 4 out of 5
no comment, very satisfied with my order.
Translated reviews
A
Rating: 4 out of 5
good quality product,delivery on time
Translated reviews
A
Rating: 4 out of 5
perfect
Translated reviews
A
Rating: 4 out of 5
Very professional, very fast, apart from a small knock on the corner of the piece (which must have fallen off the cutting table). Perfect, recommend.
Translated reviews
A
Rating: 4 out of 5
Scratches and circular marks on sheet metal
Translated reviews
A
Rating: 4 out of 5
Some communication problems with delivery
Translated reviews
A
Rating: 4 out of 5
Hi. Yes, you are forcing me to leave a review. When I click on "Submit a review"...
Translated reviews
Response from John Steel
below the "Your comment" window, written in red
A
Rating: 4 out of 5
Although I am a loyal customer happy with John Steel's services, I am deleting a few stars because: Opening an account with them is impossible unless you have orders of over 10,000/year The choice of aluminum shades is poor Prices are high The pro site is really not great I recommend this merchant and hope that this comment will lead to changes at John Ste.
Translated reviews
A
Rating: 3 out of 5
The product received did not correspond to the advertised quality.
Translated reviews
Response from John Steel
Hello, at the time of purchase, corten plate is said to be "rough-rolled" (with very little rust). You will therefore need to allow for a period of oxidation to obtain the familiar patinated and stabilized look of corten.
A
Rating: 3 out of 5
Rough cut. No deburring. Aesthetically unusable part.
Translated reviews
Response from John Steel
As we discussed with you over the phone, you are used to having parts produced by machining, but this production system is not comparable with ours (laser cutting). We agree with you that a part produced by machining is of higher quality than one produced by laser cutting. Unfortunately, we don't yet offer machining... John Steel after-sales service
A
Rating: 4 out of 5
Product conforms to dimensions. Fast shipping, good packaging. Two negative points: - the contours of the part are not deburred - red marker writing on the part: not a good idea if the part is to be visible.
Translated reviews
A
Rating: 4 out of 5
Perfect. Fast, efficient. The product corresponds to my request and I received the products very quickly.
Translated reviews
A
Rating: 4 out of 5
Despite a problem placing the order, good quality service Thank you.
Translated reviews
A
Rating: 4 out of 5
Easy to design items on the website. Very good service. For delivery, a TNS option with collection from a relay point would be welcome. I had to mobilize someone all day to wait for delivery.
Translated reviews
A
Rating: 3 out of 5
Postage far too expensive
Translated reviews
Response from John Steel
Hello, shipping costs are included in the price of the piece. They are calculated according to the size and weight of the part. Best regards, Customer Service.
A
Rating: 4 out of 5
straightforward;a job well done;you serve your customers well.
Translated reviews
A
Rating: 3 out of 5
A very delayed delivery. 9 days to arrive... Unfortunately, the address provided was not fully transcribed by the service provider, so the parcel remained in the depot for 4 days. No sms or info given by the deliverer to report the delay or delivery difficulties encountered.
Translated reviews
Response from John Steel
Hello, We apologize for the delay in delivery. There was an error in the delivery address which prevented our service provider from making the delivery. The problem was subsequently resolved, but took some time to resolve due to public holidays. Thank you for your understanding.
A
Rating: 4 out of 5
Reliable e-tailer, practical web format for prototyping
Translated reviews