Customer reviews of John Steel

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
5 4 284 86% 4 472 10% 3 90 2% 2 44 1% 1 64 1%

Summary of reviews

The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.

Reviews 1, 3 and 4 stars

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S
simone C.
Rating: 1 out of 5
following a purchase from 25/06/2025
The merchandise has never arrived
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Didier H.
Rating: 4 out of 5
following a purchase from 13/06/2025
Top
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Boris B.
Rating: 1 out of 5
following a purchase from 01/05/2025
Plate cut on the wrong side... called customer service, left a message. No one calls me back. So I am not happy and I do not recommend.
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Response from John Steel
Hello Boris,

Thank you for having
S
Serge L.
Rating: 4 out of 5
following a purchase from 20/05/2025
It's a shame that the centerpiece "domisiladore" is scratched, I will have to resurface it.
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Response from John Steel
Hello,

Thank you for your feedback. We are truly sorry to hear that your piece arrived scratched. This is not up to our quality standards, and it remains a very rare case.

Please do not hesitate to contact our customer service with a photo of the piece, we will find a suitable solution together. Your satisfaction remains our priority.

Best regards,
The John Steel team
M
Marcel J.
Rating: 4 out of 5
following a purchase from 27/05/2025
No issues regarding quality. However, paying about €16 extra to be delivered on a Tuesday and only being delivered on Wednesday, I find that regrettable!!!
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Response from John Steel
Hello,

Thank you for your feedback. We are delighted that the quality of our products has satisfied you.

Regarding the delivery delay, we completely understand your disappointment. This type of delay is exceptional, but we sincerely apologize for this inconvenience.

Please do not hesitate to contact our customer service so that we can discuss this together.

Best regards,
The John Steel team
L
Ludovic D.
Rating: 3 out of 5
following a purchase from 21/05/2025
The edges of the plates must have been cleaned because the adhesive was melted around the edges of the plates.
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Response from John Steel
Hello,

Thank you for taking the time to share your experience. We are sincerely sorry for this inconvenience: this type of issue is really very rare and does not reflect our usual quality level. It is exceptional for the protective film to melt like this around the edges of the plates.

Please do not hesitate to reach out to us if needed, we remain at your disposal and hope to fully regain your trust with your next order.

Best regards,
The John Steel team
L
Loraine A.
Rating: 4 out of 5
following a purchase from 06/05/2025
Good product very well packaged and delivered. However, the delay was a bit long.
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Response from John Steel
Hello,

Thank you very much for your positive feedback on our product and the quality of the packaging! We are delighted that everything arrived well.
We take note of your comment regarding the delivery time, and we are doing our best to improve it.
We look forward to assisting you with your future projects!

The John Steel team
F
FREDERIC M.
Rating: 4 out of 5
following a purchase from 30/04/2025
product conforms to the order. Note the quality of the packaging: perfect! However, a bit of delay for the delivery
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FAUSTO B.
Rating: 4 out of 5
following a purchase from 29/04/2025
GREAT, JUST A BIT DIFFICULT TO UPLOAD THE DESIGN FILE
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CHRISTIAN V.
Rating: 4 out of 5
following a purchase from 24/04/2025
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Luca B.
Rating: 1 out of 5
following a purchase from 28/03/2025
He wasn't polished, it was 2b, and I had to pay double to have it polished, losing a day of work.
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bernard W.
Rating: 4 out of 5
following a purchase from 11/03/2025
perfect work thank you
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Georges V.
Rating: 4 out of 5
following a purchase from 16/03/2025
Everything was perfect, it's very very good
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Claudia G.
Rating: 4 out of 5
following a purchase from 03/03/2025
Customer service available and responsive for questions before purchase. Delivery on time, product very well packaged. Product as described and edges well cleaned. Just a bit expensive for a simple metal plate. Thank you!
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Giampiero M.
Rating: 1 out of 5
following a purchase from 17/02/2025
Despite my mistake, it could have been resolved differently.
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Jean claude W.
Rating: 4 out of 5
following a purchase from 19/01/2025
Ras
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Léna S.
Rating: 4 out of 5
following a purchase from 29/12/2024
Perfect delivery, correct dimensions, satisfactory product quality. Unfortunately, the part is only film-protected on one side. Quite a few scratches on the unprotected side.
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Response from John Steel
Hello Léna,

Thank you for taking the time to share your opinion! We're delighted to hear that you're happy with the delivery, the dimensions, and the overall quality of our products.

Regarding your comment on the film protection, please note that the material is designed so that the side protected by the film is the one intended to be visible, guaranteeing an impeccable appearance for your projects. The unprotected side is intended for use in less exposed or non-visible areas once the product has been installed.

If you have any specific requirements or questions, please don't hesitate to contact us - we'll be delighted to help.

Sincerely, John Steel.
R
Richard P.
Rating: 3 out of 5
following a purchase from 18/12/2024
easy site
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norbert G.
Rating: 4 out of 5
following a purchase from 05/12/2024
A little late getting started, but that's forgivable. Quality piece, as expected.
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Michel M.
Rating: 4 out of 5
following a purchase from 03/11/2024
Good quality, very quick turnaround. Too bad I made a mistake with the dimensions. I mistook 30 cm for 3 cm...
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Marc R.
Rating: 4 out of 5
following a purchase from 29/10/2024
Product conforms to my expectations, correct delivery time with perfect packaging.
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Bertrand C.
Rating: 4 out of 5
following a purchase from 03/11/2024
quickly prepared, delivered, I will make other orders
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Martin C.
Rating: 4 out of 5
following a purchase from 27/10/2024
fast shipping and good tracking. as requested. Thank you
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FREDERIC C.
Rating: 4 out of 5
following a purchase from 30/09/2024
Ordered a round steel plate, pleasantly surprised by the appearance despite a few scratches. Well packaged and received on time... I look forward to recommending you... Thank you!
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Response from John Steel
Thank you for your feedback! We're delighted to hear that you're happy with the steel plate. Indeed, the raw material can sometimes show a few small marks or scratches, inherent to this type of finish. This is part and parcel of the material, while guaranteeing robust quality. We thank you for your understanding and trust, and look forward to working with you on your next projects! We hope to see you soon.
V
Van nuck Q.
Rating: 4 out of 5
following a purchase from 14/10/2024
Very good after-sales service
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Jean L.
Rating: 4 out of 5
following a purchase from 08/10/2024
Hello, the pieces I ordered are in accordance with the measurements of my order. I only regret that the edges are not polished. Otherwise everything is fine. Sincerely, J. LIVYNS - Embellys Sarl Côté Services
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Eléonor H.
Rating: 1 out of 5
following a purchase from 09/10/2024
Scratched plate (40) and greasy black trace
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Response from John Steel
Hello,

We're sorry to hear that you've had a problem with your plate, and we understand your dissatisfaction. We have tried to contact you by phone and e-mail in order to resolve this problem together, but unfortunately we have not received a reply from you.

If you still require assistance, please do not hesitate to call us as soon as possible so that we can discuss the matter and find a suitable solution.

Thank you for your understanding and cooperation.

Yours faithfully
John Steel.
F
Françoise C.
Rating: 4 out of 5
following a purchase from 04/10/2024
Compliant product
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Ludovic M.
Rating: 4 out of 5
following a purchase from 22/09/2024
Cutting to the millimetre nickel nickel delivery but the quality of the product could have been a little better for the price.
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Response from John Steel

Thank you for your detailed feedback!
We are delighted that the cutting and delivery lived up to your expectations. Regarding the quality of the product, we take good note of your comment. We are constantly striving to improve our materials while maintaining competitive prices, and your feedback helps us identify areas for improvement. We hope you will give us the opportunity to offer you an even better experience with your next order.
Y
Yann R.
Rating: 3 out of 5
following a purchase from 22/09/2024
The online tool is impractical
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Response from John Steel
Thank you for your feedback!
We're sorry that you weren't entirely satisfied with the online tool. We take your feedback very seriously and are currently working on improving our platform to make it more intuitive and convenient to use.
John Steel.
A
Antoine A.
Rating: 1 out of 5
following a purchase from 17/09/2024
I ordered a stainless steel plate (73 cm diameter) from the "John Steel" site, cost: €586.00. This plate is obviously non-conforming, with a central deformation formed by a 1.5 mm hollow that is perfectly visible on the photos I sent them. In spite of this, "John Steel" refused to take back the plate for exchange - here's their reply: "Your plate remains in conformity with the factory specifications. The deviation you have noted is minimal, and is within the norms." It would therefore appear that the obvious deformation, in the form of a bowl rendering the plate unusable, is a normal compliance for "John Steel"!!!! Which is, of course, totally unacceptable. Let's hear it!
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Response from John Steel
Hello,

We understand your disappointment and are sorry that the product did not meet your expectations. However, we would like to point out that the plate you ordered complies with the factory conformity standards defined in our General Sales Conditions, available on this page: https://www.john-steel.com/fr/content/3-conditions-generales-de-vente. As mentioned in our previous exchanges, the deviation of 1.5 mm remains within acceptable technical tolerances for this type of stainless steel product, as established by manufacturing standards. It is important to note that for this type of custom order, slight variations can sometimes occur and remain within accepted manufacturing tolerances.

We assure you that customer satisfaction is our priority, and we are always available to discuss possible solutions. Please do not hesitate to contact us if you would like more information, or to discuss how we can help you.

Yours faithfully
The John Steel team
Y
yves H.
Rating: 4 out of 5
following a purchase from 02/09/2024
a little disappointing to start my order but now I received my piece it's perfect, thank you
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giuseppe M.
Rating: 1 out of 5
following a purchase from 04/08/2024
I tried every way to cancel an order because of a mistake on my part,instead of cm I had put mm and I don't do anything about it, they arrived late and you don't answer the phone.
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C
constant L.
Rating: 1 out of 5
following a purchase from 16/07/2024
The order went well, but I took 15mm steel, so don't expect a precise cut. Probably better with thinner steel, but now I'll have to cut all 216 holes again to get something clean. So I'm not very happy... (
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Response from John Steel
Hello,

Thank you for taking the time to leave a review. We're sorry to hear that you're not entirely satisfied with the quality of the cuts on your product (which happens very rarely). Customer satisfaction is a priority for us, and we are always looking to improve our products.

If you have encountered a specific problem with the cuts on your product, we invite you to contact us directly.

Sincerely, John Steel.
M
Martial G.
Rating: 4 out of 5
following a purchase from 15/07/2024
Very satisfied with John Steel, excellent packaging, delivery to be reviewed!
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Yves L.
Rating: 4 out of 5
following a purchase from 15/07/2024
Satisfied, but the rusty appearance has trouble going forward despite spraying 2 times a day.
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Jean-Marie B.
Rating: 4 out of 5
following a purchase from 01/07/2024
Perfectly cut, but it's a pity that one side has large stripes. Fortunately, this side will not be visible from the outside.
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Response from John Steel
Hello Jean-Marie,

Thank you for your feedback. We're delighted that you like the cut. We apologize for the frosted marks on one side. As raw aluminum is an untreated material, there are some plates that may have slight scratches or marks that can settle on them unfortunately. If you need anything else, please don't hesitate to contact us. We'll do our best to satisfy you.

Sincerely, John Steel.
G
Gilles G.
Rating: 3 out of 5
following a purchase from 02/06/2024
The parcel conforms to my order and is very well packaged.... but TNT has made this experience very bad: TNT called me to tell me that they couldn't find my address (Amazon, Chronopost ... have no problem), and this without even going out...and they left the parcel with me in a shop more than 20 kms away (there and back). Having paid for home delivery, I find this way of treating customers deplorable! Change delivery company!
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Response from John Steel
Hello Gilles,

Thank you for taking the time to share your experience with us. We are delighted to hear that the parcel was as you ordered and that the packaging met your expectations. However, we are sorry to hear that the delivery did not live up to your expectations.

We fully understand your frustration with TNT's delivery service. It is unacceptable that you had to travel such a long distance to collect your parcel, especially after paying for home delivery. Your satisfaction is our priority, and we sincerely apologize for any inconvenience caused.

We take your feedback on the services of our delivery partners very seriously. Please be assured that we will immediately report your experience to TNT to prevent this type of situation from recurring in the future.

Sincerely, John Steel.
T
TF L.
Rating: 4 out of 5
following a purchase from 16/05/2024
Fast and precise
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GHISLAIN G.
Rating: 4 out of 5
following a purchase from 08/04/2024
PERFECT DELIVERY AND PRODUCT
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