The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Perfect for cutting, but the packaging needs to be improved for thin and long sheets. One of the sheets I received was slightly bent, but I was able to straighten it properly.
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Paul F.
Rating: 4 out of 5
following a purchase from 13/03/2024
very fast, just as I expected
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Florence P.
Rating: 4 out of 5
following a purchase from 21/02/2024
Good value for money
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Martine S.
Rating: 4 out of 5
following a purchase from 16/02/2024
Very satisfied with my purchase and the availability of your very attentive service. The only downside was the lack of tracking for the delivery that was supposed to arrive on a Tuesday. I waited all day without any message from Geodis. The delivery man came the next day and said the goods hadn't arrived!
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Response from John Steel
Thanks for your comment :-)
Indeed, we had noticed this lack of communication from Geodis.
Goods must be delivered to the nearest depot before 6am.
Otherwise, it cannot be included in the morning round.
The tracking system will indicate this and you should receive a text message from them.
We'll pass the information on to you next time.
Best regards,
JOHN
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guillaume B.
Rating: 1 out of 5
following a purchase from 17/01/2024
No cutting, no squaring. Not precise up to 2mm difference. And disgusting cut not neat not clean. All this for an expensive price. For that price, you'd think you were getting impeccable quality.
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JEAN JACQUES L.
Rating: 1 out of 5
following a purchase from 20/01/2024
The holes weren't drilled, I'm working with the salesman to find a solution.
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Jean-Clément M.
Rating: 3 out of 5
following a purchase from 15/12/2023
Delivery time...too long
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M M.
Rating: 4 out of 5
following a purchase from 25/11/2023
Ok but expensive
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Jacques S.
Rating: 4 out of 5
following a purchase from 06/12/2023
Fast and efficient, but a little expensive...
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Thierry B.
Rating: 3 out of 5
following a purchase from 16/11/2023
The product conforms to the order but the delivery was deplorable. No compensation offered.
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Response from John Steel
Thank you for your comment.
Unfortunately, in times of high demand, carriers tend to simplify their deliveries.
To do this, they use point-relays for items that are scheduled for home delivery.
We try to prevent this, but our remedies are limited.
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oguzhan K.
Rating: 1 out of 5
following a purchase from 09/11/2023
Double-sided striped plate
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Response from John Steel
Hello Oguzhan,
We would like to apologize for the inconvenience related to your order. Unfortunately, in certain rare situations, whether during production, handling or delivery, it may happen that the product does not meet your expectations.
If this happens, as in your case, please call 0 800 746 548 (from France or Belgium) or +33 1 77 62 03 44 (from abroad) to find a solution together.
Sincerely, John Steel.
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SANDRA E.
Rating: 1 out of 5
following a purchase from 26/10/2023
late with prompt payment
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Response from John Steel
Thank you for your comment.
D+3 is an option that prioritizes your order in production.
The aim is to produce within 3 days (24 hours on average).
Unfortunately, sometimes an order takes a long time to process and is dispatched after 3 days, with the transport involved, which gives the impression of a long lead time.
Please don't hesitate to contact us if your order takes a long time to process, so we can try to speed things up.
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Luciano B.
Rating: 1 out of 5
following a purchase from 06/11/2023
a little disappointed this time
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PATRICK S.
Rating: 4 out of 5
following a purchase from 01/11/2023
Good product. Delays just a little long.
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Christian T.
Rating: 4 out of 5
following a purchase from 24/10/2023
Very good, fast and in line with my purchase
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Acheteur Vérifié
Rating: 4 out of 5
Very good value for money. A few minor concerns as to why the piece couldn't be made, but once these were resolved, everything went smoothly. Material selection and ordering are very easy. Production and delivery are fairly quick. The parts produced are compliant.
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Acheteur Vérifié
Rating: 4 out of 5
Excellent service overall. I had made a special request which was not taken into account, probably because it was outside the "standard process" -- but it could have been.
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Acheteur Vérifié
Rating: 4 out of 5
Easy to choose and order materials not commonly found in the trade.
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Acheteur Vérifié
Rating: 4 out of 5
The product is compliant but a little expensive.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery compliant, but the appearance of the metal does not match the visual on the site. We're waiting for the piece to rust before putting it in place.
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Response from John Steel
Be careful with CORTEN. It's a metal that comes unoxidized and needs time to obtain its particular shade. I invite you to visit our blog, where you'll find lots of tips, including for Corten ;-) Best regards, JOHN
A
Acheteur Vérifié
Rating: 4 out of 5
good quality material, on time. However, a slight lack of finish.
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Acheteur Vérifié
Rating: 4 out of 5
Excellent work, part well cared for and packed for shipping. Too bad it took eight days to be delivered. Apart from that, well done.
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Acheteur Vérifié
Rating: 3 out of 5
Don't blame the delivery for something that can't be done. 2 trips at 20 minutes for a parcel that could have been delivered to my letterbox.
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Response from John Steel
Hello Verified Buyer,
We sincerely thank you for your feedback. We understand your frustration regarding the delivery and we are glad that you took the time to share your experience. We hope to see you soon in our store to offer you an even more satisfying experience.
A great metal cutting service but not all the parts I received were in great condition.
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Acheteur Vérifié
Rating: 4 out of 5
Precise cutting dimensions. In the order form, only the outside dimensions appear. There was an error in the position of the holes and I was unable to check whether the error was mine or yours. Otherwise, nothing to complain about.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
What I liked: that you were concerned about the correct delivery of your product, what you can improve: find a better carrier.
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Acheteur Vérifié
Rating: 4 out of 5
Nice choice of metal. The cut shape is really slanted and there are some burrs on the edges. Good. And it's a bit expensive.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 4 out of 5
Wide range of precise cutting options. Very quick turnaround. Unfortunately my plate was scratched in several places on one side. It was of no consequence as I'd planned to paint it, but not great in principle.
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Acheteur Vérifié
Rating: 4 out of 5
To date, we've never had any problems with our orders, since everything we order is made to measure.
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Acheteur Vérifié
Rating: 1 out of 5
Impossible to show John Steel a cutting error, their site does not record the cuts made in the customer area. Part received does not correspond to my order, and the cut requested does not appear in my customer area, which is normal, as they confirmed over the phone. So... their word against mine. And a few hundred euros lost.
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Acheteur Vérifié
Rating: 4 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
Selling me a tiny piece of aluminum for 29 euros is just too much !
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Response from John Steel
Hello, thank you for your comment. Given your order, there must be a confusion between cm and mm, please note that the site is entirely in mm. I always invite you to check your order (with us or any other internet order for that matter) and if in doubt, you can contact us. We can be reached by the various means indicated on the site. Sincerely, John
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Acheteur Vérifié
Rating: 1 out of 5
hello, following an order I was never delivered my product. the carrier never contacted me and from one day to the next I received a credit note and then a refund, I don't know why.
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Response from John Steel
Hello, thank you for your comment. In case of cancellation of an order, we always inform the customer of the reasons. We don't do this out of the blue. In your case, we sent you an e-mail and tried to contact you by phone several times to explain the situation. In fact, you can reach us at 0 800 746 548 to discuss the matter. Wishing you a good day, Sincerely, John
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Acheteur Vérifié
Rating: 1 out of 5
The delivery times announced at the time of the order are not respected (one week late) and nobody warns you of a possible delay, I would not recommend you? Sincerely
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Response from John Steel
Hello, Thank you for your comment. We are sorry for the delay. The factory has suffered two events that have completely blocked our production. We have sent an explanation e-mail to those affected, which may have fallen into your spam folder. Please be aware that our deadlines are our priority and that, except in very exceptional situations, we tend to deliver ahead of schedule. Once again, we apologize for any inconvenience caused, and we invite you, and anyone else who may be concerned, to contact Customer Services with any questions you may have. We have a competent team on hand to answer any queries you may have. Sincerely, John
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Acheteur Vérifié
Rating: 1 out of 5
better delivery (address not price taken into account) improve quality service before dispatch (failed cut-out on corten sheet: instead of reading Moulin , it reads Moulir)
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Response from John Steel
Hello, thank you for your comment. If you have a complaint about the quality of our products, I strongly recommend that you contact our after-sales service. Often, it's just a simple misunderstanding or a situation that always finds a satisfactory solution. Sincerely, John
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