The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
8 open days does not work On the other hand, billing works very well.
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Response from John Steel
Hello, Thank you for your comment. Our delivery times do not include weekends and public holidays. If there's a delay or you're wondering about the status of your order, please call us on 0800 746 548 free of charge. Our team will be happy to answer you :-)
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Acheteur Vérifié
Rating: 4 out of 5
Delivery late but quickly executed after telephone contact.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2021
Delivery late but quickly executed after telephone contact.
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PY D.
Rating: 4 out of 5
following a purchase from 08/05/2021
Fine
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/05/2021
Hello John Dit mon gars, you're a little off your rocker. You're asking me to evaluate my order when you haven't delivered yet. On the other hand, payment has been received. Should I be worried? See you later comrade Raphaël Bouziane
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Response from John Steel
Hello, thank you for your comment. Your order has taken some time, some materials are becoming rarer and rarer and stocks are regulated daily. I invite you to contact us at any time for further information. You can reach us via this link: https://www.john-steel.com/fr/nous-contacter
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Acheteur Vérifié
Rating: 1 out of 5
Hello John Dit mon gars, you're a little off your rocker. You're asking me to evaluate my order when you haven't delivered yet. On the other hand, payment has been received. Should I be worried? See you later comrade Raphaël Bouziane
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Response from John Steel
Hello, thank you for your comment. Your order has taken some time, some materials are becoming rarer and rarer and stocks are being regulated daily. I invite you to contact us at any time for further information. You can reach us via this link: https://www.john-steel.com/fr/nous-contacter
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2021
Full scratch plate + felt-tip marking
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Response from John Steel
Hello, thank you for your comment. All materials without PVC film will almost always be scratched. If the material has a PVC film, this is indicated in the product data sheet. As for the pen marks, these are necessary to identify the plates. This can be removed with a simple solvent. If you have any questions, please do not hesitate to contact us :-)
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Acheteur Vérifié
Rating: 4 out of 5
Full scratch plate + felt-tip marking
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Response from John Steel
Hello, thank you for your comment. All materials without PVC film will almost always be scratched. If the material has a PVC film, this is indicated in the product data sheet. As for the pen marks, these are necessary to identify the plates. This can be removed with a simple solvent. If you have any questions, please do not hesitate to contact us :-)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2021
no comment
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Acheteur Vérifié
Rating: 4 out of 5
no comment
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Acheteur Vérifié
Rating: 3 out of 5
The visual aspect of the brushed aluminium credenza I received does not correspond to the image presented on the John Steel website. I am therefore very disappointed with what I received;
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Response from John Steel
Good
H
Hervé L.
Rating: 1 out of 5
following a purchase from 30/04/2021
My order dated 30/04 is still being prepared, despite the claims of the customer service department, which had promised me delivery ex works on 14 May. We're a long way from an 8-day delivery time. As it is, I cannot recommend John Steel.
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Response from John Steel
Hello, thank you for your comment. Production is currently under a great deal of pressure. There's a surplus of orders, a shortage of materials, and the absence of certain key members... there are many factors. To date, we can guarantee that we are doing our utmost to smooth the flow of orders and are optimizing production to resolve the situation.
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Acheteur Vérifié
Rating: 1 out of 5
My order dated 30/04 is still being prepared, despite the claims of the customer service department, which had promised me delivery ex works on 14 May. We're a long way from an 8-day delivery time. As it is, I cannot recommend John Steel.
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Response from John Steel
Hello, thank you for your comment. Production is currently under a great deal of pressure. There's a surplus of orders, a shortage of materials, and the absence of certain key members... there are many factors. To date, we can guarantee that we are doing our utmost to smooth the flow of orders and are optimizing production to resolve the situation.
B
Bernard B.
Rating: 3 out of 5
following a purchase from 05/04/2021
The visual aspect of the brushed aluminium credenza I received does not correspond to the image presented on the John Steel website. I am therefore very disappointed with what I received;
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Response from John Steel
Hello Bernard,
Thank you for taking the time to share your feedback. We are sorry to hear that the visual aspect of your credenza does not meet your expectations. Your feedback is valuable to us and we hope to welcome you back to our store to fully satisfy you.
Best regards,
The John Steel team
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Acheteur Vérifié
Rating: 4 out of 5
goods conform to my order. Delivery time a little long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2021
goods conform to my order. Delivery time a little long
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Acheteur Vérifié
Rating: 4 out of 5
Quick and easy.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2021
Quick and easy.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2021
Well done, practical site. Delivery very late, too bad...
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Acheteur Vérifié
Rating: 4 out of 5
Well done, practical site. Delivery very late, too bad...
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Acheteur Vérifié
Rating: 3 out of 5
The equipment arrived with traces of hard-to-remove green felt and scratches... Photos are available if required.
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Response from John Steel
Hello, thank you for your request. Felt or printing marks are often mandatory for us. They serve to identify the material and the order. They can be easily removed with a solvent. You can contact us to discuss this at any time, via the contact form or on our telephone 0800 746 548.
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Acheteur Vérifié
Rating: 4 out of 5
Result as expected. Top-notch website!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2021
Result as expected. Top-notch website!
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Acheteur Vérifié
Rating: 3 out of 5
Products Tops. Site not good, required a call to unlock account... Hard to understand. Customer service not always accessible. Quite long lead times, and not always in line with what is advertised by customer service. We come for the products, which are of good quality and perfectly packaged, at least in our past experience.
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Response from John Steel
Thank you for your comment. Customer service is available Monday to Friday, 9am to 5pm, on 0800 746 548 or via the contact form. If you have any recommendations, we'd love to hear from you :-)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/04/2021
Products Tops. Site not good, required a call to unlock account... Hard to understand. Customer service not always accessible. Quite long lead times, and not always in line with what is advertised by customer service. We come for the products, which are of good quality and perfectly packaged, at least in our past experience.
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Response from John Steel
Thank you for your comment. Customer service is available Monday to Friday, 9am to 5pm, on 0800 746 548 or via the contact form. If you have any recommendations, we'd love to hear from you :-)
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Acheteur Vérifié
Rating: 4 out of 5
Completely satisfied? the shipment arrived safely and the packaging is great.
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ROBERT M.
Rating: 4 out of 5
following a purchase from 06/04/2021
Completely satisfied... the shipment arrived safely and the packaging is great.
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jean-jacques D.
Rating: 4 out of 5
following a purchase from 05/04/2021
good precision of the cut-outs requested, reasonable deadlines. Of course it comes at a cost, but good service. I'll be back.
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Acheteur Vérifié
Rating: 4 out of 5
good precision of the cut-outs requested, reasonable deadlines. Of course it comes at a cost, but good service. I'll be back.
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Acheteur Vérifié
Rating: 4 out of 5
User-friendly website. Product meets needs. Good responsiveness of online service. Delivery within 8 days exceeded but for external reasons.
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Etienne H.
Rating: 4 out of 5
following a purchase from 01/04/2021
User-friendly website. Product meets needs. Good responsiveness of online service. Delivery within 8 days exceeded but for external reasons.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/03/2021
I still haven't received anything. It's been 15 days since I ordered.
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Response from John Steel
Hello, thank you for your comment. Production is under particular pressure at the moment. Between a 4-day Easter weekend in Alsace and various other reasons, it's hard to keep up. We're going to do our utmost to put things right. For you and all our orders.
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Acheteur Vérifié
Rating: 1 out of 5
I still haven't received anything. It's been 15 days since I ordered.
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Response from John Steel
Hello, thank you for your comment. Production is under particular pressure at the moment. Between a 4-day Easter weekend in Alsace and various other reasons, it's hard to keep up. We're going to do our utmost to put things right. For you and all our orders.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/03/2021
Plate received but scratched! Communication on delivery needs to be improved as I had to call back to be informed ...
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Response from John Steel
Hello Verified Buyer,
Thank you for taking the time to share your experience with us. We are glad that your plate has arrived, even though we regret that it was scratched and that the communication did not meet your expectations. We take your comments very seriously and hope to see you again soon to provide you with a better experience.
Best regards,
The John Steel team
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Acheteur Vérifié
Rating: 3 out of 5
Plate received but scratched! Communication on delivery needs to be improved as I had to call back to be informed ...
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Response from John Steel
Hello Verified Buyer,
We sincerely thank you for your feedback. We are delighted that you received your plate, but we are sorry to hear that it arrived scratched and that the communication regarding the delivery did not meet your expectations. Your experience is valuable to us and we will do our best to improve. We hope to have the pleasure of serving you again.
Best regards,
The John Steel Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2021
Delay a bit long and a lot of scratches on the aluminum plate. Question about ribs: the required precision was there...
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Acheteur Vérifié
Rating: 4 out of 5
Delay a bit long and a lot of scratches on the aluminum plate. Question about ribs: the required precision was there...
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Acheteur Vérifié
Rating: 4 out of 5
RAS. Satisfied with product and service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2021
RAS. Satisfied with product and service.
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