The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
The products are compliant and of good quality. But I really regret that the main piece I ordered to renovate my kitchen worktop is tattooed with the manufacturer (Thyssen). It's really unsightly. I'd like an answer, by the way.
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Response from John Steel
Hello, thank you for your opinion. If you're talking about the black print indicating a material reference, this is an obligation to guarantee the conformity of the batch of material. It's planned to be able to erase it with acetone-type solvent. If you're talking about something else, please call us on 0800 746 548 (free number).
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Acheteur Vérifié
Rating: 4 out of 5
Delivery ok. Correct packaging. Plate as requested
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Patrick Q.
Rating: 4 out of 5
following a purchase from 17/12/2020
Delivery ok. Correct packaging. Plate as requested
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Acheteur Vérifié
Rating: 4 out of 5
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2020
Very good
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pat G.
Rating: 4 out of 5
following a purchase from 13/12/2020
Well-protected product
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Acheteur Vérifié
Rating: 4 out of 5
Well-protected product
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Acheteur Vérifié
Rating: 4 out of 5
Cut to size. Stainless steel plate full of bumps and marks. No problem for me, I had a cacache plate made for outdoor use. Limited deburring, so watch your fingers! Overall, correct, very protective packaging, or too much so, given the surface defects. The site is reliable, which is good, you can go there with confidence.
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Marc R.
Rating: 4 out of 5
following a purchase from 11/12/2020
Cut to size. Stainless steel plate full of bumps and marks. No problem for me, I had a cacache plate made for outdoor use. Limited deburring, so watch your fingers! Overall, correct, very protective packaging, or too much so, given the surface defects. The site is reliable, which is good, you can go there with confidence.
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Acheteur Vérifié
Rating: 4 out of 5
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2020
Perfect
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Henri B.
Rating: 4 out of 5
following a purchase from 12/10/2020
Fine
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 4 out of 5
When you make your own cuts, the protective plastic melts onto the aluminum plate, making it very difficult to remove the small melted pieces.
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fabrice D.
Rating: 4 out of 5
following a purchase from 17/09/2020
When you make your own cuts, the protective plastic melts onto the aluminum plate, making it very difficult to remove the small melted pieces.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery one day earlier than announced by email. The delivery man couldn't find me at home so he took the goods back and I had to go and pick them up at the storage place.
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Acheteur Vérifié
Rating: 3 out of 5
the product delivered does not correspond to that ordered.
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Response from John Steel
Hello, Thank you for your comment. The part conforms to the drawing we received and we have checked with production. If you have any doubts when ordering, please contact our customer service department. This way, you'll be sure to get the product you want. :-)
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Acheteur Vérifié
Rating: 4 out of 5
Deadline met
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Acheteur Vérifié
Rating: 4 out of 5
Small cracking problem on a plate but customer service
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Acheteur Vérifié
Rating: 4 out of 5
delivery bof the deliveryman waited 3 seconds and notice of passage!
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Acheteur Vérifié
Rating: 4 out of 5
Very good except for the unconfirmed deadline, but good overall.
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Acheteur Vérifié
Rating: 4 out of 5
Product as expected, fast delivery. The service is quite expensive but practical and of high quality.
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Acheteur Vérifié
Rating: 4 out of 5
Too many large scratches on both sides... Lack of care in handling.
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Response from John Steel
Hello, thank you for your comment. It's true that scratches are present on both sides of all materials that do not have a PVC film. We advise you to read the product sheet of our materials before ordering :-)
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Acheteur Vérifié
Rating: 4 out of 5
Initially, rates were attractive. Now too expensive. The parts are "sanded" (rubbed with Scotch-britt?) to remove - partially - an ugly grey oxidation. Not a pretty sight.
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Acheteur Vérifié
Rating: 4 out of 5
as ordered
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Acheteur Vérifié
Rating: 4 out of 5
It's a shame to have to clean the marker.
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Acheteur Vérifié
Rating: 4 out of 5
tray very well packed. Delivery a bit complicated with GEODIS - the second delivery was the right one.
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Acheteur Vérifié
Rating: 1 out of 5
sheet metal delivered heavily scratched. This is normal for customer service. I do not recommend this company in any way. For me it's 0/10
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Response from John Steel
Hello, thank you for your feedback. As explained to you on the phone and mentioned in the product data sheet, pearlized aluminum can be scratched to varying degrees. Depending on your project, it's advisable to choose film-coated sheet metal for an aesthetic and tip-top finish ;-)
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Acheteur Vérifié
Rating: 1 out of 5
I never received the product
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Response from John Steel
Hello, thank you for your comment. We apologize for the inconvenience. Unfortunately, with the current health situation, your order is still pending in our workshop. We will contact you to find a solution. Sincerely, John
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Acheteur Vérifié
Rating: 4 out of 5
Since the new version of their site, prices are no longer degressive according to quantity. This makes them much less attractive.
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Response from John Steel
Hello, thank you for your feedback. The sliding scale is still in place, you just need to select several quantities :-) Sincerely, The After-Sales Service Team
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Acheteur Vérifié
Rating: 4 out of 5
Very good, but too expensive.
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Acheteur Vérifié
Rating: 3 out of 5
France express sucks. I've explained 6 times where I live by phone. given my cell phone again. I went to pick up the first delivery myself (incomplete and mixed up with another order). I never managed to get J Steel on the phone. Systematically incorrect and misleading information on the France Express Internet tracking system.
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Response from John Steel
Thank you for your feedback. We apologize for the delivery problem, we encountered difficulties before the holidays with this carrier. Following your return on 18/12, we reshipped your order on 19/12, which was delivered on 30/12. Yours sincerely, John
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Acheteur Vérifié
Rating: 3 out of 5
Hello, time announced 8 days, not respected. Order placed on 15 Nov. Delivery on 23 Nov.? a Saturday postponed to 25 Nov.? Actual delivery on Dec. 2nd at 1pm 7 days late minimum. Consequences: double travel costs over 1000 KM because imperative return to Brittany scheduled for Nov. 26. Who pays?... Remarkable packaging, Perfect The sheet metal is scratched on 2 sides Super What to do? EG
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Response from John Steel
Hello, thank you for your feedback. We indicate delivery times in working days and not in calendar days. We also offer a faster delivery option of 3 working days. As mentioned on our website, corten steel can be scratched. Yours sincerely, John
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