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Rating: 5 out of 5
Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Reviews 1, 3 and 5 stars
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Rating: 1 out of 5
hello, following an order I was never delivered my product. the carrier never contacted me and from one day to the next I received a credit note and then a refund, I don't know why.
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Response from John Steel
Hello, thank you for your comment. In case of cancellation of an order, we always inform the customer of the reasons. We don't do this out of the blue. In your case, we sent you an e-mail and tried to contact you by phone several times to explain the situation. In fact, you can reach us at 0 800 746 548 to discuss the matter. Wishing you a good day, Sincerely, John
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Rating: 5 out of 5
Fast and compliant with my order.
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Rating: 5 out of 5
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Rating: 5 out of 5
On-time delivery and perfect cutting
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Rating: 5 out of 5
Easy ordering, fast processing, impeccable
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Rating: 1 out of 5
The delivery times announced at the time of the order are not respected (one week late) and nobody warns you of a possible delay, I would not recommend you? Sincerely
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Response from John Steel
Hello, Thank you for your comment. We are sorry for the delay. The factory has suffered two events that have completely blocked our production. We have sent an explanation e-mail to those affected, which may have fallen into your spam folder. Please be aware that our deadlines are our priority and that, except in very exceptional situations, we tend to deliver ahead of schedule. Once again, we apologize for any inconvenience caused, and we invite you, and anyone else who may be concerned, to contact Customer Services with any questions you may have. We have a competent team on hand to answer any queries you may have. Sincerely, John
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Rating: 5 out of 5
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Rating: 5 out of 5
The order for 2 steel plates was perfectly executed, carefully packaged and dispatched on time. Very attentive to customer needs. Thank you
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Rating: 5 out of 5
Everything is as ordered and more than well produced and packaged.
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Rating: 1 out of 5
better delivery (address not price taken into account) improve quality service before dispatch (failed cut-out on corten sheet: instead of reading Moulin , it reads Moulir)
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Response from John Steel
Hello, thank you for your comment. If you have a complaint about the quality of our products, I strongly recommend that you contact our after-sales service. Often, it's just a simple misunderstanding or a situation that always finds a satisfactory solution. Sincerely, John
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Rating: 5 out of 5
speed of delivery and quality of packaging.
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Rating: 3 out of 5
Response from John Steel
Hello Verified Buyer,
We sincerely thank you for taking the time to share your feedback. Your input is valuable to us and we hope to have the pleasure of seeing you again soon in our online store.
Best regards,
The John Steel team
We sincerely thank you for taking the time to share your feedback. Your input is valuable to us and we hope to have the pleasure of seeing you again soon in our online store.
Best regards,
The John Steel team
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Rating: 5 out of 5
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Rating: 5 out of 5
Professional and very responsive, fast and reliable even for small orders. Excellent workmanship. Absolutely recommendable
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Rating: 5 out of 5
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Rating: 5 out of 5
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Rating: 1 out of 5
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Rating: 5 out of 5
Compliant and fast. Would recommend.
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Rating: 5 out of 5
Convenient and easy. Quality parts and efficient delivery.
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Rating: 5 out of 5
Simple part-creation interface, but sufficient and very practical Ultra-fast manufacturing and delivery Too bad you can't save your DXFs created with the user interface.
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Rating: 5 out of 5
The website is very well done, the delivery arrived on time, the parcel is very well packed and the product is perfectly cut to the desired dimensions. Perfect!
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Rating: 5 out of 5
Discount available for non-urgent orders. Package tracking. Product conforms to order.
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Rating: 5 out of 5
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Rating: 5 out of 5
Very serious site (immediate call back to confirm measurements of the part ordered) Fast, well-protected shipment
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Rating: 5 out of 5
Compliant product, fast delivery and perfectly protective packaging.
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Rating: 5 out of 5
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Rating: 5 out of 5
good precision
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Rating: 5 out of 5
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Rating: 5 out of 5
fast delivery, top quality. Allow 0.5mm tolerance on the position and diameter of the holes in the aluminum.
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Rating: 5 out of 5
Files taken into account, fast service, impeccable rendering, nothing to say.
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Rating: 5 out of 5
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Rating: 5 out of 5
responsiveness
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Rating: 3 out of 5
Response from John Steel
Hello Verified Buyer,
We sincerely thank you for taking the time to share your experience with us. Your feedback is valuable and we hope to have the opportunity to fully satisfy you during your next visit.
Best regards,
The John Steel shop team
We sincerely thank you for taking the time to share your experience with us. Your feedback is valuable and we hope to have the opportunity to fully satisfy you during your next visit.
Best regards,
The John Steel shop team
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Rating: 5 out of 5
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Rating: 5 out of 5