John Steel consistently delivers on-time shipments with careful, secure packaging and reliable, precise products. Customers highlight easy ordering, responsive and attentive service, and clear guidance that supports accurate specifications and modifications. The store meets expectations with high-quality materials, accurate cuts, and fast delivery, often praised for efficient, professional handling from order to receipt. Repeated buyers emphasize top-notch speed, compliant materials, and thorough packaging that protects items during transit.
After a satisfactory order, which prompted me to place another order, I was particularly disappointed. The order did not conform to the requested drillings. Apparently in good faith, the after-sales service envisaged a potential malfunction of its online application and asked me to detail precisely the procedure I had followed. I received no reply for 3 weeks. I was given no answer for 3 weeks. I followed up with a reminder, when I understood that our exchanges would be ignored: a dialogue of the deaf with the after-sales service, which, from casualness to relative politeness, can only say one thing: NO, while pretending to be interested in your case.
Translated reviews
Response from John Steel
Hello, We're very sorry about your experience and totally understand your frustration. Your e-mail deserved a much quicker response from us. Following your request, we carried out a series of tests to understand whether or not our system could have removed the holes initially drawn. The conclusion is that our system has not suffered any bugs, and that all orders dated 11/09/2022 are compliant and have not suffered any inconvenience. To return to the subject of conformity, the sheet metal you have received conforms to what was transmitted to us on our website. As a result, we are unable to refund the full amount of your order and have offered you a gesture on your next order as a gesture of good faith. To avoid this kind of error, we have made it possible for you to check your part again in the shopping basket and throughout the order process. We're sorry to hear about this incident, but please don't hesitate to contact us on 0800 746 548 to discuss the matter in person. Have a nice day, John
A
Acheteur Vérifié
Rating: 5 out of 5
top! nothing to say piece conforms to what I drew on their configurator and especially well packaged when sent. I'm sure I'll be recommending them as soon as I have a need of this type. The only downside was that I couldn't figure out how to change the font for the stainless steel lettering.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Fast and very good contact
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Good service and good work.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Follow-up of requests. Relationship quality
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
quality materials and attentive after-sales service, I recommend it!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
No problem, fast and efficient. Would recommend.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
The precision of the parts ordered, the speed, the service. Well done and thank you.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Attractive prices, practical plate editor, choice of steel and stainless steel friends, and above all real advice, which is increasingly rare these days.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Super service, good packaging, item on time, and exactly as expected!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Precise, clean cuts at a good price Too bad the cutting rectangles can't be cut to 10/mm.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
site well detailed fast delivery, I would place orders on it again. I am satisfied with the result. Thank you very much.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Cutting, packaging, tracked delivery by Geodis +++ with honest delivery charges, in short everything.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Serious, fast, competitive price
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
speed and excellent packaging
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Speed, quality
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Great contact on the phone, and a precise order received on time. It's a pity you don't countersink the holes for the screw heads. Once I got to grips with the drawing software, the sketches were easy to make. I recommend your company. Thanks to the whole team.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
fast and precise. already 3 or 4 orders, and I will renew.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
This is the 2nd time I've ordered from John Steel and I'm always more than happy. Delivery rápido, good quality materials, perfect cuts and top packaging. Really nothing negative to say, only positive!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Great exchange to customize a Corten steel plate. Very responsive. Fast delivery. No complaints.
a little too expensive compared to other sites i've been ordering from john steel for a few years (i'm aware of the increase in material) the price is getting more and more expensive
Translated reviews
Response from John Steel
Thank you for your comment. It's true that material costs fluctuate greatly. But you should know that we absorb a large part of this increase. I invite you to look at our prices several times, and you'll see that we try to keep our prices as stable as possible. In the end, we're in line with our market. Wishing you a good day, John
A
Acheteur Vérifié
Rating: 5 out of 5
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Very satisfied, deadline met I recommend .
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Great quality and quick turnaround!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
I have to admit that at first, I was a little reluctant to use this group to order a part for my 3D printer. The technical department helped me finalize my order. I was also a little worried about final deformation in transit. My part arrived perfectly protected in its packaging. It corresponds in every way to my expectations and to my drawing (from a dimensional point of view). The prices are perfectly competitive and reasonable. If I had to do another part tomorrow, I'd definitely come back to them. I'd definitely recommend them.
Translated reviews
Response from John Steel
John Steel and his team would like to thank you for your comment. An atypical service is not automatic, but to try is to adopt us! We're delighted to have been able to satisfy you, despite your preconceptions. We'll be happy to answer any questions you may have. John looks forward to cutting your future projects!
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 