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A
Rating: 5 out of 5
Very good, especially after a big disappointment with Idecoop (to be avoided!) ... On-time delivery, information throughout the process, sturdy foam packaging ...
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Reviews 1, 3 and 5 stars
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Rating: 5 out of 5
compliant
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A
Rating: 5 out of 5
compliant
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A
Rating: 5 out of 5
Very good transaction and order as expected
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A
Rating: 5 out of 5
Very good transaction and order as expected
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A
Rating: 5 out of 5
One of the best internet services ever. Great team, professional advice. It's a great incentive to keep on working on projects that send out sheet metal (and wood, too, if you have to!).
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A
Rating: 5 out of 5
fine
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A
Rating: 5 out of 5
One of the best internet services ever. Great team, professional advice. It's a great incentive to keep on working on projects that send out sheet metal (and wood, too, if you have to!).
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H
Rating: 5 out of 5
fine
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A
Rating: 5 out of 5
Completely satisfied with the service, the product and the ordering interface. I recommend it.
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A
Rating: 5 out of 5
Completely satisfied with the service, the product and the ordering interface. I recommend it.
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A
Rating: 5 out of 5
Everything impeccable!!!
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A
Rating: 5 out of 5
Everything impeccable!!!
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A
Rating: 5 out of 5
Perfect.
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A
Rating: 5 out of 5
Perfect.
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A
Rating: 3 out of 5
The equipment arrived with traces of hard-to-remove green felt and scratches... Photos are available if required.
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Response from John Steel
Hello, thank you for your request. Felt or printing marks are often mandatory for us. They serve to identify the material and the order. They can be easily removed with a solvent. You can contact us to discuss this at any time, via the contact form or on our telephone 0800 746 548.
A
Rating: 5 out of 5
As usual 5 stars
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A
Rating: 5 out of 5
Very satisfied with my order, I won't hesitate to recommend it to others.
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A
Rating: 5 out of 5
Perfect. Exemplary customer service.
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R
Rating: 5 out of 5
As usual 5 stars
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A
Rating: 5 out of 5
Very satisfied with my order, I won't hesitate to recommend it to others.
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A
Rating: 5 out of 5
Perfect. Exemplary customer service.
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A
Rating: 5 out of 5
Perfect plate, impeccable cut, dimensions respected to the nano-millimetre, perfect delivery and perfectly protected object..... Just great!!!
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A
Rating: 5 out of 5
Perfect delivery and workmanship
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A
Rating: 5 out of 5
6-star packaging (some people whose name evokes a large river might take inspiration from this); customer service not contacted but excellent website; one star less on the merchandise because of a large scratch which doesn't bother me but which would have needed a good sanding for decorative use.
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A
Rating: 3 out of 5
Products Tops. Site not good, required a call to unlock account... Hard to understand. Customer service not always accessible. Quite long lead times, and not always in line with what is advertised by customer service. We come for the products, which are of good quality and perfectly packaged, at least in our past experience.
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Response from John Steel
Thank you for your comment. Customer service is available Monday to Friday, 9am to 5pm, on 0800 746 548 or via the contact form. If you have any recommendations, we'd love to hear from you :-)
A
Rating: 3 out of 5
Products Tops. Site not good, required a call to unlock account... Hard to understand. Customer service not always accessible. Quite long lead times, and not always in line with what is advertised by customer service. We come for the products, which are of good quality and perfectly packaged, at least in our past experience.
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Response from John Steel
Thank you for your comment. Customer service is available Monday to Friday, 9am to 5pm, on 0800 746 548 or via the contact form. If you have any recommendations, we'd love to hear from you :-)
F
Rating: 5 out of 5
Perfect delivery and workmanship
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D
Rating: 5 out of 5
6-star packaging (some people whose name evokes a great river might take inspiration from this); customer service not contacted but excellent website; one star less on the merchandise because of a large scratch which doesn't bother me but which would have needed a good sanding for decorative use.
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G
Rating: 5 out of 5
Perfect plate, impeccable cut, dimensions respected to the nano-millimetre, perfect delivery and perfectly protected object..... Just great!!!
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A
Rating: 5 out of 5
Perfect in every way!
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A
Rating: 5 out of 5
Perfect in every way!
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A
Rating: 5 out of 5
Very good work, no burrs on the part and superbly packaged. Thank you
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A
Rating: 5 out of 5
I confirm my evaluation. I always have a fear when I buy a product on the internet...at John steel everything was clear, well guided on my order and delivery. I really appreciated the emails and sms that allowed me to track the product, date and time to my door. I would like to express my complete satisfaction.
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A
Rating: 5 out of 5
On the whole, it's in order. Small burr on the cutout, but nothing to worry about :( Very good packaging. Too bad the tracking number isn't in the space ;)
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C
Rating: 5 out of 5
very good service and very fast.
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A
Rating: 5 out of 5
The product delivered was what I expected. The delivery time may have been a little long, which is why I did not give it 5/5.
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A
Rating: 5 out of 5
Compliant, fast and top-notch
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A
Rating: 5 out of 5
On the whole, it's in order. Small burr on the cutout, but nothing to worry about :( Very good packaging. Too bad the tracking number isn't in the space ;)
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A
Rating: 5 out of 5
I confirm my evaluation. I always have a fear when I buy a product on the internet...at John steel everything was clear, well guided on my order and delivery. I really appreciated the emails and sms that allowed me to track the product, date and time to my door. I would like to express my complete satisfaction.
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