Customer reviews of John Steel

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
5 4 284 86% 4 472 10% 3 90 2% 2 44 1% 1 64 1%

Summary of reviews

The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.

Reviews 1, 3 and 5 stars

Reset filters
A
Acheteur Vérifié
Rating: 5 out of 5
The product is as expected and well manufactured.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2021
Compliant, fast and top-notch
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
CLEAR
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
very good service and very fast.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/04/2021
CLEAR
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Hello. There was a felt pen inscription on our plate. We were able to erase it, but it's a shame we didn't do it before delivery. Otherwise everything else is great! Thank you very much.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Excellent service! I had 2 pieces to cut that I had drawn myself in CAD. Unfortunately, a problem meant that I couldn't submit my DXF file on the site. I contacted the company. A technician called me back the next day and corrected my file so that I could place my order. I received the order and it's perfect. Thank you so much!
Translated reviews
G
gaby R.
Rating: 5 out of 5
following a purchase from 02/04/2021
well
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
well
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/04/2021
Prices are still a little high, but the quality is there. Configurations are infinite and the tool very pleasant to use. A little more choice in the wood section would be appreciated.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Prices are still a little high, but the quality is there. Configurations are infinite and the tool very pleasant to use. A little more choice in the wood section would be appreciated.
Translated reviews
D
Didier A.
Rating: 5 out of 5
following a purchase from 01/04/2021
Excellent service! I had 2 pieces to cut that I had drawn myself in CAD. Unfortunately, a problem meant that I couldn't submit my DXF file on the site. I contacted the company. A technician called me back the next day and corrected my file so that I could place my order. I received the order and it's perfect. Thank you so much!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
One-off need in industry, small unit parts, time saving.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/04/2021
One-off need in industry, small unit parts, time saving.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
As usual, very professional
Translated reviews
J
Julien C.
Rating: 5 out of 5
following a purchase from 31/03/2021
As usual, very professional
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Always on demand!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Very good, fast!
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/03/2021
I still haven't received anything. It's been 15 days since I ordered.
Translated reviews
Response from John Steel
Hello, thank you for your comment. Production is under particular pressure at the moment. Between a 4-day Easter weekend in Alsace and various other reasons, it's hard to keep up. We're going to do our utmost to put things right. For you and all our orders.
A
Acheteur Vérifié
Rating: 1 out of 5
I still haven't received anything. It's been 15 days since I ordered.
Translated reviews
Response from John Steel
Hello, thank you for your comment. Production is under particular pressure at the moment. Between a 4-day Easter weekend in Alsace and various other reasons, it's hard to keep up. We're going to do our utmost to put things right. For you and all our orders.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/03/2021
Perfect!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Perfect!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2021
Always on demand!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2021
Very good, fast!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Product as requested, very well packaged and delivered quickly.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Simple and efficient ordering, careful packaging, fast delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
1st conclusive test
Translated reviews
M
Michael E.
Rating: 5 out of 5
following a purchase from 28/03/2021
Product as requested, very well packaged and delivered quickly.
Translated reviews
P
Pascal R.
Rating: 5 out of 5
following a purchase from 29/03/2021
1st conclusive test
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2021
Simple and efficient ordering, careful packaging, fast delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Excellent product, made with precision and professional expertise. Fast and efficient delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/03/2021
Plate received but scratched! Communication on delivery needs to be improved as I had to call back to be informed ...
Translated reviews
Response from John Steel
Hello Verified Buyer,

Thank you for taking the time to share your experience with us. We are glad that your plate has arrived, even though we regret that it was scratched and that the communication did not meet your expectations. We take your comments very seriously and hope to see you again soon to provide you with a better experience.

Best regards,
The John Steel team
A
Acheteur Vérifié
Rating: 3 out of 5
Plate received but scratched! Communication on delivery needs to be improved as I had to call back to be informed ...
Translated reviews
Response from John Steel
Hello Verified Buyer,

We sincerely thank you for your feedback. We are delighted that you received your plate, but we are sorry to hear that it arrived scratched and that the communication regarding the delivery did not meet your expectations. Your experience is valuable to us and we will do our best to improve. We hope to have the pleasure of serving you again.

Best regards,
The John Steel Team
A
Acheteur Vérifié
Rating: 5 out of 5
top
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/03/2021
top
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Top as usual
Translated reviews
M
Maxime G.
Rating: 5 out of 5
following a purchase from 26/03/2021
Top as usual
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Measures respected to the mm, delivery ok and hyper responsive customer service. I recommend it!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
Product beyond my expectations... Very clean and precise work!
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/03/2021
very professional and very fast delivery, well packed, Impeccable!
Translated reviews
We use cookies for audience measurement and improving user experience.