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A
Rating: 5 out of 5
Perfect Kept informed from start to finish... Fast delivery, meticulous workmanship.
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Reviews 1, 3 and 5 stars
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Rating: 5 out of 5
Absolutely perfect
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A
Rating: 5 out of 5
Top customer service. I was called because of a small problem in the transmitted file and they fixed it immediately.
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A
Rating: 3 out of 5
Hello I'm not unhappy with the transporter, but with the preparation time, which was far too long, over a week for a simple rectangular sheet. As for the rest, nothing to say. DM
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Response from John Steel
Hello Mr Duranteau, Our lead times are 6 working days for cutting and 2 working days for delivery. Your order left our premises on 10/08, i.e. exactly 6 working days since 02/08 (date of your order). Best regards,
A
Rating: 5 out of 5
First cutting experience at john-steel" (steel)
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Response from John Steel
the parts are very well made, with a primer on the cutting edge. They were produced and received (Belgium) in 6 working days. The ordering site is easy to use and the prices very fair. Customer service is responsive. The parcel tracking of the shipping company "dpd.fr" is not reliable."
A
Rating: 5 out of 5
Clean cutting
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A
Rating: 3 out of 5
Part not fully compliant with the plan, lousy delivery, very good customer service. Good reception and good day. D.BOURDAT
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A
Rating: 5 out of 5
Website works fine, but is sometimes confusing. Products are good, though the quality of the finish seems to vary a bit.
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A
Rating: 5 out of 5
One possible improvement (or maybe I didn't understand the site very well), the possibility of "tracking my purchases" when I've bought a made-to-measure piece (so as to have a grouped shipment of the 2 pieces at the same time, which would perhaps allow a lower cost for shipping."
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A
Rating: 5 out of 5
nothing to say precise cut, plate well packed and protected delivery time respected...top notch
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A
Rating: 5 out of 5
Fast and efficient ... The cuts are precise, there's nothing to complain about. I've already had several parts machined Consistent quality.
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A
Rating: 5 out of 5
everything is perfect thank you
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A
Rating: 5 out of 5
Quick and easy. Small finishing flaw not a problem.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Excellent service
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A
Rating: 5 out of 5
Everything is perfect as usual
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A
Rating: 5 out of 5
Frankly, the parts are impeccable. 5mm steel. With a little black on the cut parts. Super job. Thanks a lot.
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
I recommend
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A
Rating: 5 out of 5
Fast. Precise. .efficient
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A
Rating: 5 out of 5
I'm very happy.
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A
Rating: 5 out of 5
Very good.
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A
Rating: 5 out of 5
very well designed site, easy to use. DXF checker is great. Fair price. Very fast delivery. Parts conform, no bad surprises. There's always someone to answer by e-mail or on the site or on facebook. That's reassuring.
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A
Rating: 5 out of 5
Very good quality, compliant product. Delivery carried out without problem despite my absence the deliveryman made it possible that the parcel is deposited at a neighbor. Top quality, top price.
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A
Rating: 5 out of 5
Perfect service, I had a personalized logo made from a dxf file, I received it 2 days later, great result.
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A
Rating: 5 out of 5
Fast service (less than a week from order to delivery) extra part made just in case . top
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A
Rating: 5 out of 5
Outline service quality and careful packaging of parts. Please continue
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A
Rating: 1 out of 5
The explanations are very inadequate. The plate I wanted to order was intended for the bottom of a trailer. The plate was delivered in an envelope. Telephone advice is not up to scratch. Big problem with dimensions
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Response from John Steel
Hello, you have ordered a brushed stainless steel plate measuring 243 mm x 122 mm, and we have delivered a part in conformity with your order. Under no circumstances do we advise you to use a brushed stainless steel plate for a trailer floor. We recommend either galvanized steel or non-slip aluminum. The Steel Team
A
Rating: 5 out of 5
Excellent service, fast and very good results
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A
Rating: 5 out of 5
Clean cut, neat packaging. Good quality, good speed. Perfect. Would recommend.
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A
Rating: 5 out of 5
Excellent. Arrived just as I had drawn it, down to the last millimetre.
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A
Rating: 5 out of 5
Perfect. Fast and very well packaged.
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A
Rating: 3 out of 5
the space between the legs of an M" is too wide, so the piece is broken after only 8 uses."
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Response from John Steel
Hello, As agreed during our telephone conversation, we will reproduce a part and send it to you as soon as possible. Have a nice day.
A
Rating: 5 out of 5
nothing to report super supplier keep it up
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A
Rating: 5 out of 5
The delivery was very fast the part received was not suitable at the level of the completion the service assistance with very quickly remade the part with great sympathy received again in less than 24 hours.
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A
Rating: 5 out of 5
Top
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A
Rating: 5 out of 5
RAS
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A
Rating: 5 out of 5
Extremely professional and attentive customer service. Who go above and beyond the call of duty to make our projects a reality.
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A
Rating: 5 out of 5
superbly packaged parcel
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A
Rating: 5 out of 5
Perfect, nothing to complain about. Product conformed and delivered. Excellent and fast communication with the customer. Keep up the good work.
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