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Rating: 4 out of 5
Order met expectations: measurements, cut-out and condition of plate on delivery. All good
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 5 018 published reviews
Summary of reviews
John Steel consistently delivers on-time shipments with careful, secure packaging and reliable, precise products. Customers highlight easy ordering, responsive and attentive service, and clear guidance that supports accurate specifications and modifications. The store meets expectations with high-quality materials, accurate cuts, and fast delivery, often praised for efficient, professional handling from order to receipt. Repeated buyers emphasize top-notch speed, compliant materials, and thorough packaging that protects items during transit.
Reviews 1, 4 and 5 stars
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Rating: 5 out of 5
As usual. Fast, clean, THANK YOU
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Rating: 5 out of 5
Impeccable
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Rating: 5 out of 5
CLEAR
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Rating: 5 out of 5
Order completed and shipped faster than announced. Well done
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Rating: 5 out of 5
Very good and fast service
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Rating: 5 out of 5
Fast delivery. I am delighted with the quality of the product and the result in my kitchen.
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Rating: 5 out of 5
Very good, received on time and well machined.
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Rating: 5 out of 5
fast and efficient thank you
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Rating: 5 out of 5
OK
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Rating: 5 out of 5
Excellent Very good customer service, very responsive Delivery much faster than expected Very good quality product
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Rating: 5 out of 5
My order was for shiny, film-coated marine grade 316L stainless steel (1 side). In fact, once the film has been removed, the surface is satin-finished, so you have to polish it to obtain a shiny appearance: I should point out that this polishing to obtain a mirror effect is more laborious than on the other, unprotected side. Well, the unprotected side retains scratches, but overall the mirror effect is achieved more quickly 4
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Rating: 5 out of 5
Of all the orders placed on this site, one did not conform to my request. Otherwise, this is a remarkable company.
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Rating: 4 out of 5
None.
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Rating: 5 out of 5
Top of the line.
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Rating: 5 out of 5
I'm about ten projects in, and the quality of the cut-outs is always very good. Shipping is fast, but there needs to be a more practical option for private customers (shipping to a relay point, for example). Wide choice of materials.
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Rating: 5 out of 5
Impeccable in every way. Nothing to say. Thank you
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Rating: 5 out of 5
First order and everything is perfect. I highly recommend it.
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Rating: 4 out of 5
I am very satisfied with the quality of the material ordered. On the other hand, delivery was announced as taking 3 days. Order placed online on 22/12 (I'm willing to take into account Christmas and New Year's weekends ...). Delivery announced for Saturday 6/01 and finally made on 8/01. Dumb delivery man. In the end, what counts is the product.
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Rating: 5 out of 5
Very satisfied overall. Accuracy of small parts could be better.
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Rating: 5 out of 5
Product corresponds perfectly to the order. Fast delivery.
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Rating: 5 out of 5
Efficient customer service, speed of execution and delivery. I recommend without reservation.
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Rating: 5 out of 5
Perfect
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Rating: 5 out of 5
Part received in 48 hours, for a reasonable price; this saved me from searching for the piece of aluminum and spending several hours cutting and machining. Thank you
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Rating: 5 out of 5
Excellent service, quality and delivery times, as usual.
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Rating: 5 out of 5
Clear, easy to use and fast
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Rating: 5 out of 5
a few defects on the parts (a little damaged/badly cut in places) otherwise very good and fast
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Rating: 5 out of 5
fast, perfect ordering
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Rating: 5 out of 5
Nothing to say just great
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Rating: 5 out of 5
Product conforms to the order, very satisfied with the rendering and the anti-trace brushed aluminium in my kitchen. The online software is very well done, but it lacks a detailed plan with all the dimensions before placing the order. If you don't take screenshots as the design progresses, you can't check where the cut-outs are before ordering.
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Rating: 5 out of 5
Many thanks Super product and great efficiency
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Rating: 5 out of 5
Fast and well done delivery. Very satisfied with my order. Steph
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Rating: 4 out of 5
I asked for 2 small pieces and 1 large. I received 1 small and 2 large pieces. Due to time constraints, I had to recut one of them. At the price of cutting I'm a bit disappointed.
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Rating: 5 out of 5
Top service...
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Rating: 5 out of 5
Very professional, without taking itself too seriously, with a touch of humor, impeccable cutting, impeccable packaging and impeccable delivery, I recommend this merchant site.
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Rating: 5 out of 5
Order placed on Saturday evening, processed on Monday morning, and received early Wednesday afternoon. Really surprised by the responsiveness and speed. I highly recommend this site
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Rating: 1 out of 5
The delivery service is catastrophic, the instructions given by the delivery person are not even taken into account. As a result, for a Christmas present, I still don't have the product concerned. It's lost in a relay point where it apparently never arrived. I'm waiting for the return to john steel to ask for a refund. I won't recommend john steel anymore
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Response from John Steel
We are sorry that you were not completely satisfied with our service. According to our internal information, the package was shipped on 21/12. The driver came to your home on December 26 and 28, 2017 without being able to deliver the package. We have refunded your order. We remain at your disposal for any further inquiries.
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Rating: 5 out of 5
Good product, as expected, fast delivery.
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Rating: 5 out of 5
PRODUCT CONFORMS TO ORDER WITH EXCEPTIONAL CUTTING QUALITY. I RECOMMEND
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Rating: 5 out of 5
Very professional.
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