English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 
A
Rating: 5 out of 5
Super shop
Translated reviews
Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Reviews 1, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Excellent Very professional
Translated reviews
A
Rating: 4 out of 5
Used the service twice. If the first time everything went well, I had to wait more than 15 days for my parcel the second time. When I contacted customer service, I was told that my parcel was being looked for, and then nothing happened until I received it.
Translated reviews
A
Rating: 4 out of 5
Great online service, but I only gave it 4 stars because the file transfer site sucks, the choice of metal shades is missing, the prices are too high and to qualify you need a monthly basket that's out of reach, too bad. But we're fans of the service, so let's hope it gets even better in the future.
Translated reviews
A
Rating: 4 out of 5
Fine
Translated reviews
A
Rating: 5 out of 5
an express request Thank you and bravo
Translated reviews
A
Rating: 4 out of 5
we need to offer a less expensive delivery service
Translated reviews
A
Rating: 5 out of 5
PERFECT
Translated reviews
A
Rating: 4 out of 5
Part conforms to dimensions but received slightly deformed. I had to straighten it. But as it's not an aspect piece, it wasn't a real problem.
Translated reviews
A
Rating: 5 out of 5
Serious company
Translated reviews
A
Rating: 4 out of 5
The website can be improved. Memorization of material and thickness with DXF is desirable. The ability to share projects would be appreciated.
Translated reviews
Response from John Steel
Hello, Thank you for taking the time to share your experience with our John Steel Pro advanced cutting service. We are happy to take into account your ideas for the evolution of our tools. You can share files with the desired material, grade & thickness. Find out more here: https://goo.gl/Du4c1m Have a nice day, The SteelTeam
A
Rating: 4 out of 5
Impeccable service and product, but limiting the choice of delivery to DHL results in very high delivery costs...delivery to a relay point would be much more affordable...
Translated reviews
A
Rating: 5 out of 5
Fast, efficient and inexpensive. I'll be back soon.
Translated reviews
A
Rating: 5 out of 5
top, product very well protected, delivered quickly
Translated reviews
A
Rating: 5 out of 5
Perfect customer service and delivery. I had some problems with the basic prohibitions, such as drilling less than the thickness, which is not indicated. Otherwise, I'm delighted with the site and the efficiency.
Translated reviews
A
Rating: 5 out of 5
Perfect
Translated reviews
A
Rating: 5 out of 5
Second order from john steel and still satisfied, both with the delivery and the quality of the products supplied. No need to contact customer service.
Translated reviews
A
Rating: 4 out of 5
Satisfied
Translated reviews
A
Rating: 5 out of 5
fast and compliant, very good address
Translated reviews
A
Rating: 5 out of 5
very good service
Translated reviews
A
Rating: 5 out of 5
I'm very happy with the service and hope it continues. Thanks to your team.
Translated reviews
A
Rating: 5 out of 5
good value for money despite a slight imperfection on one of the pieces (projected pellets of melted material) fast service in line with my expectations.
Translated reviews
A
Rating: 5 out of 5
Impeccable. Delivery on time and product absolutely compliant.
Translated reviews
A
Rating: 5 out of 5
Some plates are not very flat, too bad the rest is top notch, delivery and after-sales service.
Translated reviews
A
Rating: 4 out of 5
all is well, nothing to report
Translated reviews
A
Rating: 4 out of 5
Relay point shipping would be a huge plus for small orders/parts.
Translated reviews
A
Rating: 5 out of 5
Ras
Translated reviews
A
Rating: 5 out of 5
This is the third time I've worked with pro.john steel and I've always found the same professional approach to product design and customer support, order administration and manufacturing and delivery times. Amazing. I highly recommend them.
Translated reviews
A
Rating: 5 out of 5
Very satisfied with my first order
Translated reviews
A
Rating: 5 out of 5
Perfect
Translated reviews
A
Rating: 5 out of 5
Nickel
Translated reviews
A
Rating: 5 out of 5
Hello, Very happy to work with you. Sincerely
Translated reviews
A
Rating: 4 out of 5
well
Translated reviews
A
Rating: 5 out of 5
The site is clear, practical, simple and humorous. Well done John
Translated reviews
A
Rating: 5 out of 5
Perfect, apart from a few knocks on the parcel which slightly distorted my cut-outs.
Translated reviews
A
Rating: 5 out of 5
quick and well done, very good
Translated reviews
A
Rating: 5 out of 5
The system is easy to use. For professionals (with an ALSACE TOLERIE account), payment by invoice instead of by credit card remains to be modified. The only point that hasn't been perfected to date is the referencing of orders, with the need to enter an order number that isn't included on the BLs.
Translated reviews
A
Rating: 5 out of 5
Fast delivery
Translated reviews
A
Rating: 5 out of 5
Perfect
Translated reviews
A
Rating: 4 out of 5
Too bad the part is scratched
Translated reviews
Response from John Steel
Hi Valerie, Thank you for sharing your experience with John Steel. Products with a rough finish are likely to show traces of scratches of varying depth. This is quite normal. For a more aesthetic finish, you can opt for brushed or textured metals: they are protected by a film on the front (finish side). SteelTeam