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Rating: 5 out of 5
Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Reviews 1, 4 and 5 stars
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Rating: 5 out of 5
The choice of deadlines is a plus (when you're not in a hurry). The work is very good, I'm very satisfied. On the other hand, the carrier announced by sms a delivery on Saturday 18th June morning. It didn't happen, without any explanation or apology. On Monday 20th, a new delivery notice by e-mail, this time very good, with GPS tracking of the truck, and a very friendly deliveryman, who was unaware of the previous incident.....
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Rating: 1 out of 5
Cutting error and customer service unreachable....
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Rating: 5 out of 5
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Rating: 5 out of 5
Reliability, very professional delivery, perfect packaging
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Rating: 5 out of 5
Fast and professional. In short, perfect.
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Rating: 5 out of 5
Product conforms to my order for a stainless steel plate_304L_brut in thickness of 5 mm, 650mm x 410mm, to make a plancha. I recommend JohnSteel.
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Rating: 4 out of 5
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Rating: 5 out of 5
Precise, well-packaged and fast production/delivery. A little pricey but great service!
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Rating: 5 out of 5
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Rating: 5 out of 5
drawing tool, automatic quotation, short lead times
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Rating: 5 out of 5
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Rating: 5 out of 5
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Rating: 5 out of 5
Very good management of the order and after-sales service. Delivery times respected Product conforms to demand Responsive and serious customer service to deal with the problem that arose during delivery with Géodis You can order with no worries and in complete confidence (order for 2m aluminium plate for credenza).
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Rating: 1 out of 5
Poor finish for the price. Contacted service after one exchange no more news.
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Response from John Steel
Thank you for your comment. We invite you to contact customer service again. The team never leaves a message unanswered. You can call 0 800 746 548 or 01 77 62 03 44 (toll-free number). Alternatively, send us an e-mail via the contact form. Have a nice day!
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Rating: 5 out of 5
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Rating: 5 out of 5
John steel offers an ingenious website for individuals who want to have objects laser-cut. The site is ultra-ergonomic, easy to use, and even lets you visualize your project before validation for production. Everything is automated from start to finish! The work is of the highest quality, and deliveries are super-fast and meticulous! As for customer service, for me it's optimal! One of my cutting projects was very complex, and I was taken directly to John Steel to finalize it. John Steel offers an unprecedented model of sales and customer service, from design to production.
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Rating: 5 out of 5
This is serious stuff. But at the very least, I'd like a more detailed explanation of the rule that sets minimum "widths" for certain parts (0.8 times the thickness of the sheet metal). Your server simply rejects parts that don't comply with this rule without giving any further information.
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Response from John Steel
Thank you for your comment. As far as technical constraints are concerned, lasers are very specific. So we've listed everything in an article: https://support.john-steel.com/hc/fr/articles/201660712-Comment-g%C3%A9n%C3%A9rer-un-fichier-DXF-d%C3%A9coupable- Customer Service is also here to answer your questions, the number is free, so don't hesitate. Sincerely, John
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Rating: 5 out of 5
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Rating: 5 out of 5
Very practical site, order shipped on time, top packaging. I recommend this site.
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Rating: 5 out of 5
Perfect! Finished the part, respected the dimensions and delivered quickly.
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Rating: 5 out of 5
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Rating: 5 out of 5
Professional, efficient and fast!
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Rating: 5 out of 5
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Rating: 5 out of 5
First order and nothing to complain about. Quality material Delivered even before time, what more could you ask for. I'll be back...????
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Rating: 5 out of 5
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Rating: 5 out of 5
Fast order and delivery,
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Rating: 5 out of 5
fast, careful delivery
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Rating: 5 out of 5
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Rating: 4 out of 5
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Rating: 5 out of 5
Everything is perfect!
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Rating: 5 out of 5
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Rating: 5 out of 5
a made-to-measure supply service at very acceptable prices and delivery times.
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Rating: 5 out of 5
The preview shows the cuts that will be made, but not the remaining surface.
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Rating: 5 out of 5
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Rating: 5 out of 5
Deadline Perfect packaging Quality of the part Exact measurement Nothing to say Good work
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Rating: 5 out of 5
Compliant, efficient and fast
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