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Rating: 5 out of 5
Very good site, fast delivery and happy with my order, I recommend it to everyone.
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Reviews 1 and 5 stars
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Rating: 5 out of 5
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Rating: 5 out of 5
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Rating: 5 out of 5
Fast turnaround and quality; don't change a thing!
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Rating: 5 out of 5
very quick turnaround, parts conform to drawings and clean, all good
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Rating: 5 out of 5
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Rating: 5 out of 5
bonjour, très bien très sérieuse ,parfait
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Rating: 5 out of 5
Efficiency, speed and fair prices! Hats off to
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Rating: 5 out of 5
The service, the quick response to our questions and the beautiful realization.
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Rating: 5 out of 5
Premium service! The site is very clear, with lots of information. The advance notice of delivery with driver tracking is a real plus. The rest is as ordered. I recommend John!
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Rating: 5 out of 5
fast, good material, as I expected, careful packaging, don't change a thing!
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Rating: 5 out of 5
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Rating: 5 out of 5
Rapid response from technical department to correct errors in the DXF cutting file. High cutting precision in 10/10 stainless steel "errors" of 1/10th of a mm or less.
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Rating: 5 out of 5
Responsiveness, precision, meeting deadlines. Very good service. Product complies in all respects with request
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Rating: 1 out of 5
The product I paid for arrived late and badly made, so I asked for help by e-mail and never got an answer. It was a project for my end-of-year exam, which I didn't pass. Thank you for giving me an explanation and compensation Cordially
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Response from John Steel
Hello, Thank you for your comment. John Steel and its team regret the outcome of your order. Unfortunately, we are in a position to help you place an order and resolve the various technical blocking points. However, we do not prescribe designs and the problems that may arise from them. We invite you to contact us through the channels provided. Freephone (0 800 746 548) or via the site's contact form. Wishing you a good day, John
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Rating: 5 out of 5
I had a board made to measure to put on my bar Elie is perfect The packaging was really very neat. Fast delivery
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Rating: 5 out of 5
Thank you for your work. A very well done site, where you can reproduce the exact shape of what you need. Fast shipping with tracking. And in the end, a simply perfect part. In just a few clicks, I was able to have a plate made that enabled me to repair an office chair (including the readaptation of a seat bottom because the screw layout was no longer the same) at low cost. Thank you to everyone involved, I'm delighted with your work. Sincerely
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Rating: 1 out of 5
unable to deliver a small 17cm square stainless steel plate on time
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Response from John Steel
Hello, Thank you for your comment. Unfortunately, once the parcel has been forwarded to the various carriers, we no longer have the capacity to intervene directly. We do our best to ensure follow-up, even if it means contacting the warehouses directly. Occasionally, difficulties may arise, such as roadworks, loss or damage to storage facilities.... these are all possibilities, as with any parcel sent by us or any other entity. We have recorded less than 1% of this type of case, out of all our shipments over more than a year. Unfortunately, it still happens. Please do not hesitate to contact our customer service department, as measures are in place on our side. The John Steel team is understanding and helpful at any stage of your order. Sincerely, John
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Rating: 5 out of 5
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Rating: 5 out of 5
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Rating: 5 out of 5
The choice of deadlines is a plus (when you're not in a hurry). The work is very good, I'm very satisfied. On the other hand, the carrier announced by sms a delivery on Saturday 18th June morning. It didn't happen, without any explanation or apology. On Monday 20th, a new delivery notice by e-mail, this time very good, with GPS tracking of the truck, and a very friendly deliveryman, who was unaware of the previous incident.....
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Rating: 1 out of 5
Cutting error and customer service unreachable....
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Rating: 5 out of 5
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Rating: 5 out of 5
Reliability, very professional delivery, perfect packaging
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Rating: 5 out of 5
Fast and professional. In short, perfect.
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Rating: 5 out of 5
Product conforms to my order for a stainless steel plate_304L_brut in thickness of 5 mm, 650mm x 410mm, to make a plancha. I recommend JohnSteel.
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Rating: 5 out of 5
Precise, well-packaged and fast production/delivery. A little pricey but great service!
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Rating: 5 out of 5
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Rating: 5 out of 5
drawing tool, automatic quotation, short lead times
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Rating: 5 out of 5
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Rating: 5 out of 5
Very good management of the order and after-sales service. Delivery times respected Product conforms to demand Responsive and serious customer service to deal with the problem that arose during delivery with Géodis You can order with no worries and in complete confidence (order for 2m aluminium plate for credenza).
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Rating: 1 out of 5
Poor finish for the price. Contacted service after one exchange no more news.
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Response from John Steel
Thank you for your comment. We invite you to contact customer service again. The team never leaves a message unanswered. You can call 0 800 746 548 or 01 77 62 03 44 (toll-free number). Alternatively, send us an e-mail via the contact form. Have a nice day!
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Rating: 5 out of 5
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Rating: 5 out of 5
John steel offers an ingenious website for individuals who want to have objects laser-cut. The site is ultra-ergonomic, easy to use, and even lets you visualize your project before validation for production. Everything is automated from start to finish! The work is of the highest quality, and deliveries are super-fast and meticulous! As for customer service, for me it's optimal! One of my cutting projects was very complex, and I was taken directly to John Steel to finalize it. John Steel offers an unprecedented model of sales and customer service, from design to production.
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Rating: 5 out of 5
This is serious stuff. But at the very least, I'd like a more detailed explanation of the rule that sets minimum "widths" for certain parts (0.8 times the thickness of the sheet metal). Your server simply rejects parts that don't comply with this rule without giving any further information.
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Response from John Steel
Thank you for your comment. As far as technical constraints are concerned, lasers are very specific. So we've listed everything in an article: https://support.john-steel.com/hc/fr/articles/201660712-Comment-g%C3%A9n%C3%A9rer-un-fichier-DXF-d%C3%A9coupable- Customer Service is also here to answer your questions, the number is free, so don't hesitate. Sincerely, John
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Rating: 5 out of 5
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Rating: 5 out of 5
Very practical site, order shipped on time, top packaging. I recommend this site.
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