The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
I have not received my order. I wrote to customer service who is not responding to me...
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Response from John Steel
Hello Michael,
We understand your disappointment and we are sincerely sorry to hear that you have not received your order. We invite you to contact us again privately so that we can resolve this issue together.
Best regards,
The John Steel team
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Artur D.
Rating: 1 out of 5
following a purchase from 27/03/2026
Product wrapped in bubble wrap but scratched on all sides
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Response from John Steel
Hello Artur,
We are sincerely sorry to hear that your product arrived in an unsatisfactory condition. Your experience is important to us and we would like to discuss it in more detail to find a solution. Please feel free to contact us privately.
Best regards,
The John Steel team
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Pascal D.
Rating: 1 out of 5
following a purchase from 13/12/2025
False advertising.
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Response from John Steel
Hello Pascal,
Could you elaborate?
Best regards,
John Steel's team
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Luca B.
Rating: 1 out of 5
following a purchase from 09/11/2025
I have received what I ordered
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camille T.
Rating: 1 out of 5
following a purchase from 02/12/2025
We are disappointed because we understood that the steel already had the rusty corten appearance. We had seen other sites where it was specified to rust (cheaper). But here there is no precision on this subject. Therefore, we cannot proceed with the installation immediately.
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Response from John Steel
Hello Camille,
Thank you for taking the time to share your feelings. We are sincerely sorry to hear that you did not find the information you were expecting regarding the aspect of our products. We invite you to contact us directly to discuss your experience and support you as best as we can in your project.
Best regards,
The John Steel team
J
Jean-Louis B.
Rating: 1 out of 5
following a purchase from 19/10/2025
A complaint about your carrier the company GEODIS which subcontracted the delivery to a carrier whose driver left the package in an office on the ground floor while there was a person in the house upstairs, but the worst part is that he signed the delivery note himself (which is prohibited by law under penalty of prosecution). Hoping that this never happens again. Sincerely, Jean-Louis BONZI
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Response from John Steel
Hello Jean-Louis,
We are sincerely sorry to hear about your experience
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FABRICE H.
Rating: 1 out of 5
following a purchase from 30/09/2025
Hello, it's a shame to send 2 small plates when I had given the dimensions. They are incompetent and all that for a particularly exaggerated price. I would never recommend them. Mr. HERBIN
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Response from John Steel
Response being generated
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enrico R.
Rating: 1 out of 5
following a purchase from 07/07/2025
There is nothing to say about the professionalism of the products, but the delivery was a disaster. The goods arrived incomplete after a month and have still not arrived to this day. Moreover, there was a way to contact the company responsible for the delivery. This was my first order and I still need goods, but unfortunately, I really think I will give up on the intention of continuing the collaboration.
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simone C.
Rating: 1 out of 5
following a purchase from 25/06/2025
The merchandise has never arrived
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Boris B.
Rating: 1 out of 5
following a purchase from 01/05/2025
Plate cut on the wrong side... called customer service, left a message. No one calls me back. So I am not happy and I do not recommend.
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Response from John Steel
Hello Boris,
Thank you for having
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Luca B.
Rating: 1 out of 5
following a purchase from 28/03/2025
He wasn't polished, it was 2b, and I had to pay double to have it polished, losing a day of work.
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Giampiero M.
Rating: 1 out of 5
following a purchase from 17/02/2025
Despite my mistake, it could have been resolved differently.
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Eléonor H.
Rating: 1 out of 5
following a purchase from 09/10/2024
Scratched plate (40) and greasy black trace
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Response from John Steel
Hello,
We're sorry to hear that you've had a problem with your plate, and we understand your dissatisfaction. We have tried to contact you by phone and e-mail in order to resolve this problem together, but unfortunately we have not received a reply from you.
If you still require assistance, please do not hesitate to call us as soon as possible so that we can discuss the matter and find a suitable solution.
Thank you for your understanding and cooperation.
Yours faithfully
John Steel.
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Antoine A.
Rating: 1 out of 5
following a purchase from 17/09/2024
I ordered a stainless steel plate (73 cm diameter) from the "John Steel" site, cost: €586.00. This plate is obviously non-conforming, with a central deformation formed by a 1.5 mm hollow that is perfectly visible on the photos I sent them. In spite of this, "John Steel" refused to take back the plate for exchange - here's their reply: "Your plate remains in conformity with the factory specifications. The deviation you have noted is minimal, and is within the norms." It would therefore appear that the obvious deformation, in the form of a bowl rendering the plate unusable, is a normal compliance for "John Steel"!!!! Which is, of course, totally unacceptable. Let's hear it!
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Response from John Steel
Hello,
We understand your disappointment and are sorry that the product did not meet your expectations. However, we would like to point out that the plate you ordered complies with the factory conformity standards defined in our General Sales Conditions, available on this page: https://www.john-steel.com/fr/content/3-conditions-generales-de-vente. As mentioned in our previous exchanges, the deviation of 1.5 mm remains within acceptable technical tolerances for this type of stainless steel product, as established by manufacturing standards. It is important to note that for this type of custom order, slight variations can sometimes occur and remain within accepted manufacturing tolerances.
We assure you that customer satisfaction is our priority, and we are always available to discuss possible solutions. Please do not hesitate to contact us if you would like more information, or to discuss how we can help you.
Yours faithfully
The John Steel team
G
giuseppe M.
Rating: 1 out of 5
following a purchase from 04/08/2024
I tried every way to cancel an order because of a mistake on my part,instead of cm I had put mm and I don't do anything about it, they arrived late and you don't answer the phone.
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constant L.
Rating: 1 out of 5
following a purchase from 16/07/2024
The order went well, but I took 15mm steel, so don't expect a precise cut. Probably better with thinner steel, but now I'll have to cut all 216 holes again to get something clean. So I'm not very happy... (
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Response from John Steel
Hello,
Thank you for taking the time to leave a review. We're sorry to hear that you're not entirely satisfied with the quality of the cuts on your product (which happens very rarely). Customer satisfaction is a priority for us, and we are always looking to improve our products.
If you have encountered a specific problem with the cuts on your product, we invite you to contact us directly.
Sincerely, John Steel.
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guillaume B.
Rating: 1 out of 5
following a purchase from 17/01/2024
No cutting, no squaring. Not precise up to 2mm difference. And disgusting cut not neat not clean. All this for an expensive price. For that price, you'd think you were getting impeccable quality.
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JEAN JACQUES L.
Rating: 1 out of 5
following a purchase from 20/01/2024
The holes weren't drilled, I'm working with the salesman to find a solution.
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oguzhan K.
Rating: 1 out of 5
following a purchase from 09/11/2023
Double-sided striped plate
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Response from John Steel
Hello Oguzhan,
We would like to apologize for the inconvenience related to your order. Unfortunately, in certain rare situations, whether during production, handling or delivery, it may happen that the product does not meet your expectations.
If this happens, as in your case, please call 0 800 746 548 (from France or Belgium) or +33 1 77 62 03 44 (from abroad) to find a solution together.
Sincerely, John Steel.
S
SANDRA E.
Rating: 1 out of 5
following a purchase from 26/10/2023
late with prompt payment
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Response from John Steel
Thank you for your comment.
D+3 is an option that prioritizes your order in production.
The aim is to produce within 3 days (24 hours on average).
Unfortunately, sometimes an order takes a long time to process and is dispatched after 3 days, with the transport involved, which gives the impression of a long lead time.
Please don't hesitate to contact us if your order takes a long time to process, so we can try to speed things up.
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Luciano B.
Rating: 1 out of 5
following a purchase from 06/11/2023
a little disappointed this time
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Acheteur Vérifié
Rating: 1 out of 5
Impossible to show John Steel a cutting error, their site does not record the cuts made in the customer area. Part received does not correspond to my order, and the cut requested does not appear in my customer area, which is normal, as they confirmed over the phone. So... their word against mine. And a few hundred euros lost.
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Acheteur Vérifié
Rating: 1 out of 5
Selling me a tiny piece of aluminum for 29 euros is just too much !
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Response from John Steel
Hello, thank you for your comment. Given your order, there must be a confusion between cm and mm, please note that the site is entirely in mm. I always invite you to check your order (with us or any other internet order for that matter) and if in doubt, you can contact us. We can be reached by the various means indicated on the site. Sincerely, John
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Acheteur Vérifié
Rating: 1 out of 5
hello, following an order I was never delivered my product. the carrier never contacted me and from one day to the next I received a credit note and then a refund, I don't know why.
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Response from John Steel
Hello, thank you for your comment. In case of cancellation of an order, we always inform the customer of the reasons. We don't do this out of the blue. In your case, we sent you an e-mail and tried to contact you by phone several times to explain the situation. In fact, you can reach us at 0 800 746 548 to discuss the matter. Wishing you a good day, Sincerely, John
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Acheteur Vérifié
Rating: 1 out of 5
The delivery times announced at the time of the order are not respected (one week late) and nobody warns you of a possible delay, I would not recommend you? Sincerely
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Response from John Steel
Hello, Thank you for your comment. We are sorry for the delay. The factory has suffered two events that have completely blocked our production. We have sent an explanation e-mail to those affected, which may have fallen into your spam folder. Please be aware that our deadlines are our priority and that, except in very exceptional situations, we tend to deliver ahead of schedule. Once again, we apologize for any inconvenience caused, and we invite you, and anyone else who may be concerned, to contact Customer Services with any questions you may have. We have a competent team on hand to answer any queries you may have. Sincerely, John
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Acheteur Vérifié
Rating: 1 out of 5
better delivery (address not price taken into account) improve quality service before dispatch (failed cut-out on corten sheet: instead of reading Moulin , it reads Moulir)
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Response from John Steel
Hello, thank you for your comment. If you have a complaint about the quality of our products, I strongly recommend that you contact our after-sales service. Often, it's just a simple misunderstanding or a situation that always finds a satisfactory solution. Sincerely, John
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Acheteur Vérifié
Rating: 1 out of 5
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Acheteur Vérifié
Rating: 1 out of 5
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Francois N.
Rating: 1 out of 5
following a purchase from 13/10/2022
After a satisfactory order, which prompted me to place another order, I was particularly disappointed. The order did not conform to the requested drillings. Apparently in good faith, the after-sales service envisaged a potential malfunction of its online application and asked me to detail precisely the procedure I had followed. I received no reply for 3 weeks. I was given no answer for 3 weeks. I followed up with a reminder, when I understood that our exchanges would be ignored: a dialogue of the deaf with the after-sales service, which, from casualness to relative politeness, can only say one thing: NO, while pretending to be interested in your case.
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Response from John Steel
Hello, We're very sorry about your experience and totally understand your frustration. Your e-mail deserved a much quicker response from us. Following your request, we carried out a series of tests to understand whether or not our system could have removed the holes initially drawn. The conclusion is that our system has not suffered any bugs, and that all orders dated 11/09/2022 are compliant and have not suffered any inconvenience. To return to the subject of conformity, the sheet metal you have received conforms to what was transmitted to us on our website. As a result, we are unable to refund the full amount of your order and have offered you a gesture on your next order as a gesture of good faith. To avoid this kind of error, we have made it possible for you to check your part again in the shopping basket and throughout the order process. We're sorry to hear about this incident, but please don't hesitate to contact us on 0800 746 548 to discuss the matter in person. Have a nice day, John
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Acheteur Vérifié
Rating: 1 out of 5
The product I paid for arrived late and badly made, so I asked for help by e-mail and never got an answer. It was a project for my end-of-year exam, which I didn't pass. Thank you for giving me an explanation and compensation Cordially
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Response from John Steel
Hello, Thank you for your comment. John Steel and its team regret the outcome of your order. Unfortunately, we are in a position to help you place an order and resolve the various technical blocking points. However, we do not prescribe designs and the problems that may arise from them. We invite you to contact us through the channels provided. Freephone (0 800 746 548) or via the site's contact form. Wishing you a good day, John
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Acheteur Vérifié
Rating: 1 out of 5
unable to deliver a small 17cm square stainless steel plate on time
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Response from John Steel
Hello, Thank you for your comment. Unfortunately, once the parcel has been forwarded to the various carriers, we no longer have the capacity to intervene directly. We do our best to ensure follow-up, even if it means contacting the warehouses directly. Occasionally, difficulties may arise, such as roadworks, loss or damage to storage facilities.... these are all possibilities, as with any parcel sent by us or any other entity. We have recorded less than 1% of this type of case, out of all our shipments over more than a year. Unfortunately, it still happens. Please do not hesitate to contact our customer service department, as measures are in place on our side. The John Steel team is understanding and helpful at any stage of your order. Sincerely, John
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Acheteur Vérifié
Rating: 1 out of 5
Cutting error and customer service unreachable....
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Acheteur Vérifié
Rating: 1 out of 5
Poor finish for the price. Contacted service after one exchange no more news.
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Response from John Steel
Thank you for your comment. We invite you to contact customer service again. The team never leaves a message unanswered. You can call 0 800 746 548 or 01 77 62 03 44 (toll-free number). Alternatively, send us an e-mail via the contact form. Have a nice day!
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Acheteur Vérifié
Rating: 1 out of 5
Now absolutely overpriced
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Response from John Steel
Hello, thank you for your comment. Indeed, the current state of the raw materials market has forced us to increase our prices. But our case is not isolated: you'll find that most of our competitors have increased their prices. I invite you to inform yourself about current inflation in the metalworking and industrial sectors. We are aware that such an increase may upset some of our customers, and we apologize for this. Sincerely, John
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Acheteur Vérifié
Rating: 1 out of 5
Scratched and deformed object, the answer given by sav is that I ordered the wrong sheet metal, but nothing is clearly indicated on the site when ordering.
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Response from John Steel
Thank you for your comment. Indeed, the choice of material is a crucial moment. The fact that we offer a customization service means that no retraction is possible. That's why we offer a before/during/after sales service. Don't hesitate to contact us, we'll get back to you as soon as possible with the answers to your questions. You'll find all the information you need on our materials in the associated product sheets. It's important to consult them carefully when you're unsure about metal or wood materials. We're sorry, however, if the products are not to your liking. Have a nice day. John
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Daniel M.
Rating: 1 out of 5
following a purchase from 12/08/2021
still nothing received and no reply to my e-mail asking for explanations
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Response from John Steel
Hello, If you need us, you can contact us on 0 800 746 548 or via the contact form: https://www.john-steel.com/fr/nous-contacter Any other channel may not provide a rapid response, so please use the channels provided. Sincerely, John
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Acheteur Vérifié
Rating: 1 out of 5
still nothing received and no reply to my e-mail asking for explanations
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Response from John Steel
Hello, If you need us, you can contact us on 0 800 746 548 or via the contact form: https://www.john-steel.com/fr/nous-contacter Any other channel may not provide a rapid response, so please use the channels provided. Sincerely, John
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Acheteur Vérifié
Rating: 1 out of 5
How can I answer such a questionnaire when I still haven't received my order!
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Response from John Steel
Hello, thank you for your comment. Unfortunately, the email to collect your feedback is sent automatically after some time. Depending on the delay, you may receive it before the order is received. We apologize for the inconvenience. Sincerely, John
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/08/2021
How can I answer such a questionnaire when I still haven't received my order!
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Response from John Steel
Hello, thank you for your comment. Unfortunately, the email to collect your feedback is sent automatically after some time. Depending on the delay, you may receive it before the order is received. We apologize for the inconvenience. Sincerely, John
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/08/2021
Today is September 5: Order preparation notice received on August 20, no news since...
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Response from John Steel
Hello, Thank you for your comment. The wood factory has just returned from a 3-week vacation. The backlog of orders has caused a lot of pressure for the start of the new school year and we are trying to do everything we can to resolve the situation. We apologize for the inconvenience. Sincerely, John
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