The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
I paid an extra fee for faster delivery in 3 days and I received my product much later...
Translated reviews
Response from John Steel
Hello Khalid,
Thank you for sharing your experience. We are sorry
B
bruno M.
Rating: 2 out of 5
following a purchase from 13/04/2026
very disappointed, I will not order from you again. Correct packaging not damaged, but plate very damaged, I could only use one out of two. I can't send you the photos in this review but if you give me an email, I will send you the 3 photos.
Translated reviews
Response from John Steel
Hello Bruno,
We are sorry to hear that you have encountered problems with your order. Your satisfaction is very important to us and we would like to discuss this further with you. Could you please contact us at the email address provided on our website so that we can resolve this situation together?
Best regards,
The John Steel shop team
P
Pierre D.
Rating: 2 out of 5
following a purchase from 03/04/2026
Poorly deburred piece. Mirror effect announced while received "brushed metal" effect.
Translated reviews
Response from John Steel
Hello Pierre,
Thank you for taking the time to share your experience. We are sorry to learn that the product received does not meet your expectations and we wish to understand your situation better. Please do not hesitate to contact us directly so that we can discuss this matter and find a suitable solution.
Best regards,
The John Steel team
E
Eric G.
Rating: 2 out of 5
following a purchase from 24/03/2026
Rust is already appearing
Translated reviews
Response from John Steel
Hello Eric,
Thank you for your feedback and we are sorry to hear that you are experiencing an issue with your product. We invite you to contact us directly so that we can help you resolve this problem as soon as possible.
Best regards,
The John Steel team
A
ALABERT P.
Rating: 2 out of 5
following a purchase from 08/04/2026
many scratches on one of the two sides of each sheet. huge disappointment
Translated reviews
Response from John Steel
Hello ALABERT,
We are sincerely sorry to hear that you encountered imperfections with your order. Your satisfaction is important to us, and we invite you to contact us privately to discuss your situation and find a solution together.
Best regards,
The John Steel shop team.
C
Camille G.
Rating: 2 out of 5
following a purchase from 09/12/2025
So perfect product! The cut and the drilling are spot on! However, I only give 2 stars for the delivery... They need to stop working with TNT... They swapped my package with someone else's and no help was provided.... I managed to find this person thanks to the invoice present in the package (which luckily had received my package and lived not far from me) and to recover my package... In short, I had to do TNT's job...
Translated reviews
Response from John Steel
Hello Camille,
Thank you for taking the time to share your experience. We are pleased to hear that you are satisfied with the product, but we understand your frustration regarding the delivery. We invite you to contact us directly so that we can discuss this situation and provide you with any necessary assistance.
Best regards,
The John Steel team
D
Dominique F.
Rating: 2 out of 5
following a purchase from 09/12/2025
a bit restrictive due to the schedule which is not specified by SMS. I had to spend the whole day waiting for my package which only arrived at 7 PM, a bit disappointing
Translated reviews
Response from John Steel
Hello Dominique,
Thank you for your feedback and we regret that the delivery time was not clearly specified. We understand how frustrating this can be. Please do not hesitate to contact us directly so that we can assist you better in this situation.
Best regards,
The shop team.
A
Alexandre B.
Rating: 2 out of 5
following a purchase from 24/11/2025
Good the first time. This time, the piece is scratched and marked. You won't see me again.
Translated reviews
Response from John Steel
Hello Alexandre,
Thank you for your feedback and we are sincerely sorry to hear that your last experience did not meet your expectations. Your satisfaction is important to us and we would be happy to understand your situation better in order to find a solution. Please feel free to contact us directly so that we can discuss it.
Best regards,
The John Steel team
E
Eliseo Z.
Rating: 2 out of 5
following a purchase from 17/10/2025
The stainless steel surface that was supposed to be completely mirror polished is not uniform and has large dull areas. A disappointment.
Translated reviews
G
Gilles G.
Rating: 2 out of 5
following a purchase from 15/09/2025
Hello Madam, Sir Two remarks for the order HTEHARUTV - wrong address for the package, announced at "Coccinelle Taverny" but delivered to "point Phone Taverny" - finishing state of the piece disappointing. The plate comes from a scratched sheet. The laser cutting is rough (you need to revise your machine) In summary, your service is mediocre given the price asked. I had planned a large order of cuts but I may address elsewhere. Best regards, Gilles
Translated reviews
R
rémi R.
Rating: 2 out of 5
following a purchase from 11/04/2025
Hello, I was disappointed with my order because I wanted parts of 167/158cm and I received 167mm and 158mm. It's my fault because I didn't check that the software had returned my order in mm. The price seemed reasonable to me but not for such small parts.
Translated reviews
Response from John Steel
Hello,
We are sincerely sorry to hear about your disappointment regarding your order. We completely understand your frustration, especially when a unit error can lead to such a difference in dimensions.
Even though you mention that it was an oversight related to the automatic conversion to millimeters, we would have liked it to be clearer in the process to avoid this kind of situation. Your feedback is valuable, and we will look into how to better alert our users on this point during the validation of their orders.
We hope to have the opportunity to provide you with a better experience in the future. Please do not hesitate to contact us if we can assist you in any way.
Best regards,
John Steel.
P
Paolo C.
Rating: 2 out of 5
following a purchase from 26/02/2025
I paid 24 euros more to get the plates as soon as possible, but it wasn't like that. I received them last Friday; I had already left.
Translated reviews
D
daniel L.
Rating: 2 out of 5
following a purchase from 14/02/2025
I ordered 2 aluminium plates. On each piece, the 2 faces have fairly deep scratches. I'd need at least one clean side to make an amplifier front panel.
Translated reviews
Response from John Steel
Hello,
Thank you for your feedback. We understand your disappointment regarding the scratches on the plates. However, it is important to note that the raw material you have chosen is delivered in its natural, untreated state (information on the product sheet). This means that it may present imperfections, including scratches of varying depths, depending on the condition of the plate at the time of dispatch.
This material is mainly intended for uses where aesthetics are not a priority, and it is indeed possible that one side may be less clean than the other.
We remain at your disposal for any further information you may require, and thank you for your understanding.
Best regards,
john Steel.
G
Gabriel B.
Rating: 2 out of 5
following a purchase from 09/02/2025
Ordered 2x 150/150, received 1x 150/150 OK and 1x 141/148 ?? Bizzard, no?
Translated reviews
Response from John Steel
Hello,
Sorry for this error on our part. We do our best to avoid this kind of problem, but it seems that a wrong cut was sent by mistake.
Please do not hesitate to contact us so that we can find a solution together. Thank you for your understanding!
John Steel.
M
MEUBLES M.
Rating: 2 out of 5
following a purchase from 27/07/2024
I think it's very, very expensive.
Translated reviews
Response from John Steel
Hello,
We completely understand that price is an important factor in your purchasing decision, but you've been through our services anyway? If you have any further questions or concerns, please do not hesitate to contact us.
John Steel.
E
Elsa B.
Rating: 2 out of 5
following a purchase from 22/05/2024
There were scratches on my coin
Translated reviews
Response from John Steel
Hello Elsa,
Thank you for sharing your thoughts about your recent order. We're sorry to hear that your piece arrived with scratches.
We would like to inform you that, as stated in the product sheet, the raw material used for this piece has a 95% probability of arriving with scratches. This is due to the nature of the material and the manufacturing process. We make a point of detailing this information in the product description so that our customers are fully aware of what to expect.
Thank you for your understanding.
Yours sincerely, John Steel.
P
Pascaline F.
Rating: 2 out of 5
following a purchase from 15/04/2024
I ordered a small steel plate to make the top of a table: it arrived scratched and with impressions of cogs that must have been placed on it. No protective film was affixed to it, even though this is clearly indicated on the website. No doubt I must have benefited from a fall that must have been lying around...
Translated reviews
R
REMI P.
Rating: 2 out of 5
following a purchase from 25/04/2024
Perfect cutting, delivery time and packaging BUT "home" delivery never arrived...at home!
Translated reviews
Response from John Steel
Hello Rémi,
We sincerely apologize for the inconvenience you experienced during the delivery of your order. Your situation is quite exceptional and does not reflect the quality of service we strive to provide to our customers.
We would like to inform you that the problem is due to poor handling of your order by our carrier. We are currently in the process of resolving this problem to avoid any recurrence in the future.
We assure you that we are doing everything in our power to ensure that you, and all our customers, do not have to face this kind of situation again.
We thank you for your understanding and remain at your disposal should you have any further questions or concerns.
Yours sincerely, John Steel
J
Jean Francois M.
Rating: 2 out of 5
following a purchase from 20/01/2024
I didn't understand that raw steel meant that the part would arrive very marked with scratches 1 mm deep.
Translated reviews
Response from John Steel
Good day to you,
Thank you for your comment and feedback.
Indeed, it is important to understand what the material is.
In the case of a raw material, which is a material without PVC film.
It will be scratched, it's almost inevitable.
That's why the choice of material is so important, and our team is happy to advise you according to your needs.
Don't hesitate to give us a call or use our contact form.
Best regards,
John
N
Nicholas P.
Rating: 2 out of 5
following a purchase from 02/11/2023
Rather well done interface, but I received parts that didn't conform to the preview and to my expectations (wrong brushing direction for stainless steel). Apparently it's my fault, so too bad for me. I'm going to have the parts redone, but elsewhere :-(
Translated reviews
Response from John Steel
Hello Nicholas, I am sorry to hear that you received parts that did not meet your expectations. Our team is doing everything possible to provide quality products and we take your comments very seriously. We will do our best to improve our production process and avoid this kind of inconvenience in the future. We hope to have the opportunity to fully satisfy you in the future. Thank you for your feedback.
A
Acheteur Vérifié
Rating: 2 out of 5
Blue cut sheet metal ...
Translated reviews
Response from John Steel
Hello, Thank you for your comment. If you have any questions about the merchandise, delivery or any other questions regarding your order. I invite you to contact our experts in COLMAR via the means of contact proposed. Wishing you a good day, JOHN
A
Acheteur Vérifié
Rating: 2 out of 5
I ordered and received 4 aluminium door covers for a very high price of about 90. I expected to receive a high-quality product with an impeccable finish. This is absolutely not the case, as all 4 plates are scratched and the cut-outs are not even smoothed. This is simply scandalous.
Translated reviews
Response from John Steel
Hello, Thank you for your comment. As we discussed over the phone. It's important to pay attention to how the plates may look. The product sheets indicate when there may be scratches, for example. And also, as in your case, that most of our materials come with a PVC film to be removed on installation. If you're not sure which material is right for you, or have questions about how we're going to protect your plates, or about the goods you've received, we'd be delighted to discuss them with you. We'll be happy to discuss it by phone or e-mail :-) Wishing you a pleasant day, Sincerely, John
A
Acheteur Vérifié
Rating: 2 out of 5
Translated reviews
Response from John Steel
Hello Verified Buyer,
Thank you for sharing your feedback. Your satisfaction is important to us and we would like to understand what did not meet your expectations. Please feel free to contact us directly so that we can discuss and find a solution together.
Best regards,
The John Steel shop team
A
Acheteur Vérifié
Rating: 2 out of 5
Cutting error on their part from JohnSteel, offer of a 5 credit on the next order... No real solution offered. It's a shame, the quality was there...
Translated reviews
Response from John Steel
Hello, thank you for your comment. Please be careful when assuming a cutting error. It can take a long time to find it. In this type of situation, the most efficient way is to contact us by phone. We always offer a solution, it's just a matter of finding the right one :-) Sincerely, John
A
Acheteur Vérifié
Rating: 2 out of 5
2 sheet metal plates ordered, laser primer impact on edge of one plate. Suggested solution: spray with acetone!
Translated reviews
Response from John Steel
Hello, thank you for your comment. Acetone (thinner version) is very effective for glue traces. We ask you to use it to clean the plate so that you can see it more clearly. If there is indeed a defect, we invite you to send us visuals and we will systematically contact you to find a solution.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 20/07/2021
2 sheet metal plates ordered, laser primer impact on edge of one plate. Suggested solution: spray with acetone!
Translated reviews
Response from John Steel
Hello, thank you for your comment. Acetone (thinner version) is very effective for glue traces. We ask you to use it to clean the plate so that you can see it more clearly. If there is indeed a defect, we invite you to send us visuals and we will systematically contact you to find a solution.
A
Acheteur Vérifié
Rating: 2 out of 5
Extremely long delivery time, I had to use another supplier to move my project forward.
Translated reviews
Response from John Steel
Hello, Thank you for your feedback. As mentioned in our terms and conditions, our delivery times are 8 working days. You placed an order on 30/09, we shipped on D+7 (09/10) and the carrier delivered the next day on D+8. We remain at your disposal. Yours sincerely, John
A
Acheteur Vérifié
Rating: 2 out of 5
Very disappointed with my order. The piece arrived in a very poorly protected (open) bag. The level of workmanship (detail, care, cleanliness) really leaves a lot to be desired for such a price.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
No idea if the parcel has left or not since the 5th no news
Translated reviews
Response from John Steel
Hello, Your parcel was dispatched on 05/09 from our workshop. On that day you received a dispatch email with a tracking number from the carrier. Unfortunately we have just learned that the carrier has encountered a logistical problem and will only ship your package today (11/09) for delivery tomorrow (12/09). We apologize for the inconvenience and delay.
A
Acheteur Vérifié
Rating: 2 out of 5
bugs in their application make a 50cm part appear to be 16cm. bug reported. responsiveness on the phone. the part you receive doesn't match your file because they kept the draft file instead of the one sent. phone call back. they're right, i'm wrong, i send the correspondence emails, no more return. we have a part that doesn't match what we wanted.
Translated reviews
Response from John Steel
Hello, the part you have received conforms to your order on https://www.john-steel.com/fr/. The part you wished to have had been validated on https://pro.john-steel.com/fr/ however you ordered the first visual on John Steel. The order was processed and shipped as is. Have a nice day, John
A
Acheteur Vérifié
Rating: 2 out of 5
on my last order, the product was scratched on 2 sides, so I couldn't use it, whereas on my other 2 orders, the products were perfect.
Translated reviews
Response from John Steel
Hello, you've ordered galvanized steel, but as indicated on our website, it doesn't come with a PVC film to protect it from scratches. This metal is not recommended if the surface is to be scratch-free. It would be preferable to opt for a metal protected by a PVC film, such as the brushed stainless steel you ordered earlier. Yours sincerely, The Steel Team
A
Acheteur Vérifié
Rating: 2 out of 5
The parts were received with a poor finish (approximate dimensions, no sanding, joints to be touched up, incomplete drilling).
Translated reviews
Response from John Steel
Hello, Some of the holes configured did not meet the technical constraints of laser cutting. The hole diameters were smaller than the thickness of the part's sheet metal. As for the contours of the part, the lack of precision stems from the ratio between the highly detailed contours and the considerable thickness. Our customer service department has contacted you.
A
Acheteur Vérifié
Rating: 2 out of 5
The order received does not conform to the drawing. The laser has pointed to the center of the cutout, according to customer service, which leaves the customer in the lurch when a problem is indicated. The imported drawing did not indicate a problem in the website interface. On another hole, this one was made with a ratio of less than 0.8 times the thickness.
Translated reviews
Response from John Steel
Hello, Technically speaking, we can't make cuts smaller than 0.8 times the sheet thickness. You had numerous 4 mm diameter holes on an 8 mm thick sheet. We've pointed them out to you so that you can repeat them later. Have a nice day.
A
Acheteur Vérifié
Rating: 2 out of 5
product concerned: Stainless steel 304L raw and shiny on the site it says: The stainless steel plate is protected by a film to avoid any marks or scratches on the shiny side.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
Hello. I went to the retailer to pick up my order but he couldn't find it. He had opened a package thinking it was addressed to him. Finally, I was given my purchase, which had neither my name nor my address on it. So I received an open package. I wonder what's the point of filling out a whole request for information, especially for a 1st time buyer. Very very disappointed.
Translated reviews
Response from John Steel
Hello, Thank you for your feedback concerning the delivery of the parcel to the relay point. We have identified the cause of the missing recipient name and have corrected this error with our carrier. We apologize for this computer error and wish you a nice day.
A
Acheteur Vérifié
Rating: 2 out of 5
Delivery e, plate quality not great
Translated reviews
Response from John Steel
Hello, our customer service has contacted you to check on the delivery of your order and the quality of the part. The parcel tracker indicates that delivery could not be made to your home, and that the parcel was dropped off at a relay point the following day. As for the quality of the part, it conforms to your order.
A
Acheteur Vérifié
Rating: 2 out of 5
The order has not arrived. The delivery tracking link does not work
Translated reviews
Response from John Steel
Hello José, thank you for your feedback. You have requested a refund for this order dated 22/01/2018, so it is quite normal not to receive it... In the meantime, you have received the one dated 01/27/2018, and the one dated 05/02/2018 is currently being delivered. We have emailed you the link to track your package. Have a nice day!
A
Acheteur Vérifié
Rating: 2 out of 5
Scratched sheet metal + machining marks -- unacceptable
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
No comment. It sucks and no commercial gesture. Site not explicit at all. Y a BCp mieux.
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
I CAN'T EVALUATE BECAUSE THE CARRIER LOST THE PACKAGE.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 