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A
Rating: 4 out of 5
Good transaction
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 5 018 published reviews
Summary of reviews
John Steel consistently delivers on-time shipments with careful, secure packaging and reliable, precise products. Customers highlight easy ordering, responsive and attentive service, and clear guidance that supports accurate specifications and modifications. The store meets expectations with high-quality materials, accurate cuts, and fast delivery, often praised for efficient, professional handling from order to receipt. Repeated buyers emphasize top-notch speed, compliant materials, and thorough packaging that protects items during transit.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
very happy
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Rating: 2 out of 5
Very disappointed with my order. The piece arrived in a very poorly protected (open) bag. The level of workmanship (detail, care, cleanliness) really leaves a lot to be desired for such a price.
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Rating: 4 out of 5
thickness 5 mm very good for the plancha .
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Rating: 4 out of 5
product fiction to review
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Rating: 4 out of 5
superb service and product
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Rating: 4 out of 5
On-time delivery Cutting to dimensions supplied Flawless, well-protected metal finish Caution: edges may be sharp
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Rating: 4 out of 5
The time slot provided by Geodis was not respected and I was not informed that the driver would not come. I called Geodis who told me that they did not have the parcel on the local platform (I confirmed the slot proposed on the site the day before). The parcel was delivered later without me being informed and was left on the premises of our site, on a sidewalk. It could have been stolen.
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Rating: 3 out of 5
Deadline completely missed
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Rating: 4 out of 5
The parts were missing a little deburring after cutting. They're really rough. What's more, I think the laser or waterjet is very powerful for small parts. Otherwise, the delivery time is good, and the online service is nice and practical. The price seems right too.
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Rating: 3 out of 5
Delivered within 8 days ? Ordered 11/05 received 24/05
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Rating: 4 out of 5
Very satisfied, fast and well packaged shipment, good quality part cut to the millimetre.
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Rating: 3 out of 5
This is not my first order as I have always been satisfied with the quality of the products. Today, however, I'm disappointed by the delivery, and for once it's not the carrier's fault. The address on the dispatch note was incomplete, so I had to collect my order from the dpd depot.
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Rating: 4 out of 5
The equipment delivered is perfect, well done John Steel, but the delivery company chosen is E: DPD delivery men have the annoying habit of throwing parcels over the fence to save time. I don't pay 7.32 for this kind of service, so next time I'll file a complaint. What's more, it tarnishes John Steel's image...
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Rating: 4 out of 5
Thicknesses are never respected
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Rating: 4 out of 5
Hello, I didn't realize that the Corten steel plate wasn't oxidized, so I didn't use it right away.
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Rating: 4 out of 5
Fine
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Rating: 4 out of 5
Fast and with no surprises
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Rating: 4 out of 5
Variable lead times, but good quality and reliable.
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Rating: 4 out of 5
Small delivery problem (the parcel was under a pile")
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Response from John Steel
and there were black numbers printed on the plate
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Rating: 4 out of 5
Mirrored 304 1.5mm stainless steel plates, very good quality, but the laser cutting caused tiny sparks which in places scratched the plate a bit, the marks are very, very small but central. Fortunately, it's only visible up close, so it didn't bother me.
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Rating: 4 out of 5
Very good results, responsive team and product quality to match. I'd recommend it.
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Rating: 4 out of 5
unannounced delivery but very nice product.
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Rating: 3 out of 5
Hello, I sent you an email when I received my stainless steel plate last month which does not correspond to what I had drawn/ordered. I haven't received a reply.
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Rating: 3 out of 5
It's not the first time I've ordered, because the cut-outs are clean, the prices correct and the company French. On the other hand, not a single order has gone by without one of the corners of the cut sheets being slightly bent... probably due to transport.
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Rating: 4 out of 5
short
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Rating: 4 out of 5
Super-responsive customer service
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Rating: 4 out of 5
Plate delivered over the gate without warning. Fortunately, the packaging was very well done.
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Rating: 3 out of 5
VERY GOOD BUT VERY EXPENSIVE.
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Rating: 4 out of 5
Mirrored stainless steel looks great, but lead times are a bit long.
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Rating: 4 out of 5
Too bad you can make squares and I really like the software.
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Rating: 4 out of 5
The delivery time could have been a little shorter. And it's a shame to go through Amazon for payment.
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Rating: 4 out of 5
It's a pity that the poorly executed packaging destroyed the beautiful original patina. I recovered some parts that were ready to get lost in the truck of the deliveryman, who was also very concerned.
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Rating: 4 out of 5
Very good service, but too high a price, and a very limited choice of steels.
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Rating: 4 out of 5
Thank you very much for your efficiency
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Rating: 4 out of 5
delivery: no call or sms to make an appointment before the 1st delivery, but the second delivery was quick and trouble-free. Product: very well protected in cardboard bubble wrap. I bought a tube of glue and followed the simple and precise instructions on the website. The cut-out was exactly as I ordered.
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Rating: 4 out of 5
My last delivery was lost between the deliveryman and the relay point. On the other hand, the quality and responsiveness of the Pro.john-steel customer service was perfect.
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Rating: 4 out of 5
well
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Rating: 4 out of 5
bravo pour le site et le prix en direct en fonction de son dxf
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Rating: 4 out of 5
The tube of glue arrived 3 days later, otherwise perfect.
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