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Rating: 4 out of 5
Too bad your final carrier ( Varillon express ) is not up to the job. 2 deliveries announced and not carried out
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
Apart from a slightly damaged corner, the part ordered is the part received.
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Rating: 4 out of 5
The side with the protective adhesive is very dirty (the adhesive has melted with the laser) and takes a long time to clean. Apart from that, I'm very happy with the result and still a fan of the graphics (and advice) on the cardboard packaging.
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Rating: 4 out of 5
review delivery coordination
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Rating: 4 out of 5
I attached a created dxf file. The margins were too small for laser cutting. Order cancelled and invoice refunded. Very correct.
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Rating: 4 out of 5
okok
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Rating: 4 out of 5
Product conforms to specifications and is very well packaged.
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Rating: 4 out of 5
Impeccable work as usual
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Rating: 3 out of 5
Galvanized steel plate ordered arrived scratched
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Response from John Steel
Hello, thank you for your comment. As mentioned on the product page (https://www.john-steel.com/fr/acier/30-plaque-acier-galvanise-anti-rouille.html), galvanized steel sheets have scratches of varying depth. For a project where aesthetics are important, it's best to opt for metal with a PVC film on one side. Have a nice day, John
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Rating: 4 out of 5
What's a shame is not being able to choose the folding option.
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Rating: 4 out of 5
DPD catastrophic
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Rating: 4 out of 5
Dimensional and cross-sectional accuracy
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Rating: 4 out of 5
The anodized aluminum parts are not cleaned, I thought I was getting the cutting ghost, but it's not the case.
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Rating: 4 out of 5
It's a pity that the delivery subcontractor isn't up to scratch, because the product is fine and so is the customer service.
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Rating: 4 out of 5
a carrier that does not respect its commitments and has bad faith
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Rating: 4 out of 5
The DPD driver called to ask for the address, but did not come and indicated an incomplete address .....
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Rating: 3 out of 5
Received the part according to specifications but slightly warped
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Rating: 4 out of 5
The plate arrived warped, probably due to careless transport.
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Rating: 4 out of 5
Would have liked the day of delivery a little earlier in order to plan my absence from home. Overall very satisfied with the service, especially the quality of the material.
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Rating: 4 out of 5
Delivery time longer than given.
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Rating: 4 out of 5
Delivery to a different relay point than the one I had chosen.
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Rating: 4 out of 5
Order conforms Delivery conforms
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Rating: 3 out of 5
Very good product. It's a pity that my packaging does not spare the deformations inflicted by the poor handling of the transporter... result curved plate
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Rating: 4 out of 5
Order placed for a floor plate cut-out for an insert and delivery in less than a week, TOP . The only downside was the cost of delivery.
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Rating: 4 out of 5
Do you make metal radiator covers with fancy modern designs to hide old cast iron radiators? If so, please send me the model and price. Thank you.
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Rating: 2 out of 5
No idea if the parcel has left or not since the 5th no news
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Response from John Steel
Hello, Your parcel was dispatched on 05/09 from our workshop. On that day you received a dispatch email with a tracking number from the carrier. Unfortunately we have just learned that the carrier has encountered a logistical problem and will only ship your package today (11/09) for delivery tomorrow (12/09). We apologize for the inconvenience and delay.
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Rating: 4 out of 5
The metal cut is of very good quality; thank you. It's a shame I wasn't offered home delivery.
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Rating: 2 out of 5
bugs in their application make a 50cm part appear to be 16cm. bug reported. responsiveness on the phone. the part you receive doesn't match your file because they kept the draft file instead of the one sent. phone call back. they're right, i'm wrong, i send the correspondence emails, no more return. we have a part that doesn't match what we wanted.
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Response from John Steel
Hello, the part you have received conforms to your order on https://www.john-steel.com/fr/. The part you wished to have had been validated on https://pro.john-steel.com/fr/ however you ordered the first visual on John Steel. The order was processed and shipped as is. Have a nice day, John
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Rating: 3 out of 5
Hello I'm not unhappy with the transporter, but with the preparation time, which was far too long, over a week for a simple rectangular sheet. As for the rest, nothing to say. DM
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Response from John Steel
Hello Mr Duranteau, Our lead times are 6 working days for cutting and 2 working days for delivery. Your order left our premises on 10/08, i.e. exactly 6 working days since 02/08 (date of your order). Best regards,
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Rating: 3 out of 5
Part not fully compliant with the plan, lousy delivery, very good customer service. Good reception and good day. D.BOURDAT
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Rating: 4 out of 5
Delivery by highly unmotivated staff
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Rating: 4 out of 5
For an item ordered on July 27, delivery was made on August 14, which is still a very long time, even for August.
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Rating: 2 out of 5
on my last order, the product was scratched on 2 sides, so I couldn't use it, whereas on my other 2 orders, the products were perfect.
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Response from John Steel
Hello, you've ordered galvanized steel, but as indicated on our website, it doesn't come with a PVC film to protect it from scratches. This metal is not recommended if the surface is to be scratch-free. It would be preferable to opt for a metal protected by a PVC film, such as the brushed stainless steel you ordered earlier. Yours sincerely, The Steel Team
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Rating: 3 out of 5
the space between the legs of an M" is too wide, so the piece is broken after only 8 uses."
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Response from John Steel
Hello, As agreed during our telephone conversation, we will reproduce a part and send it to you as soon as possible. Have a nice day.
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Rating: 4 out of 5
The deliveryman did not drop off the parcel yesterday, stating that the company was closed for vacations until August 15. We had to contact DPD to have the parcel delivered again today.
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Rating: 4 out of 5
A little disappointed by the machining quality of the part
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Rating: 4 out of 5
The dpd service is very good, but chronoposte needs to be reviewed. the parcel took 7 days to get from Bastia to Ajaccio. the order was as I expected, very well packaged. apart from the delivery, everything was perfect.
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Rating: 4 out of 5
no comment, very satisfied with my order.
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Rating: 4 out of 5
good quality product,delivery on time
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Rating: 4 out of 5
perfect
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