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Rating: 4 out of 5
Very professional, very fast, apart from a small knock on the corner of the piece (which must have fallen off the cutting table). Perfect, recommend.
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
Scratches and circular marks on sheet metal
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Rating: 4 out of 5
Some communication problems with delivery
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Rating: 4 out of 5
Hi. Yes, you are forcing me to leave a review. When I click on "Submit a review"...
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Response from John Steel
below the "Your comment" window, written in red
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Rating: 4 out of 5
Although I am a loyal customer happy with John Steel's services, I am deleting a few stars because: Opening an account with them is impossible unless you have orders of over 10,000/year The choice of aluminum shades is poor Prices are high The pro site is really not great I recommend this merchant and hope that this comment will lead to changes at John Ste.
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Rating: 3 out of 5
The product received did not correspond to the advertised quality.
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Response from John Steel
Hello, at the time of purchase, corten plate is said to be "rough-rolled" (with very little rust). You will therefore need to allow for a period of oxidation to obtain the familiar patinated and stabilized look of corten.
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Rating: 3 out of 5
Rough cut. No deburring. Aesthetically unusable part.
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Response from John Steel
As we discussed with you over the phone, you are used to having parts produced by machining, but this production system is not comparable with ours (laser cutting). We agree with you that a part produced by machining is of higher quality than one produced by laser cutting. Unfortunately, we don't yet offer machining... John Steel after-sales service
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Rating: 4 out of 5
Product conforms to dimensions. Fast shipping, good packaging. Two negative points: - the contours of the part are not deburred - red marker writing on the part: not a good idea if the part is to be visible.
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Rating: 4 out of 5
Perfect. Fast, efficient. The product corresponds to my request and I received the products very quickly.
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Rating: 4 out of 5
Despite a problem placing the order, good quality service Thank you.
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Rating: 4 out of 5
Easy to design items on the website. Very good service. For delivery, a TNS option with collection from a relay point would be welcome. I had to mobilize someone all day to wait for delivery.
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Rating: 3 out of 5
Postage far too expensive
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Response from John Steel
Hello, shipping costs are included in the price of the piece. They are calculated according to the size and weight of the part. Best regards, Customer Service.
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Rating: 4 out of 5
straightforward;a job well done;you serve your customers well.
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Rating: 3 out of 5
A very delayed delivery. 9 days to arrive... Unfortunately, the address provided was not fully transcribed by the service provider, so the parcel remained in the depot for 4 days. No sms or info given by the deliverer to report the delay or delivery difficulties encountered.
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Response from John Steel
Hello, We apologize for the delay in delivery. There was an error in the delivery address which prevented our service provider from making the delivery. The problem was subsequently resolved, but took some time to resolve due to public holidays. Thank you for your understanding.
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Rating: 4 out of 5
Reliable e-tailer, practical web format for prototyping
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Rating: 4 out of 5
Good part cutting
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Rating: 4 out of 5
Very good.
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Rating: 2 out of 5
The parts were received with a poor finish (approximate dimensions, no sanding, joints to be touched up, incomplete drilling).
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Response from John Steel
Hello, Some of the holes configured did not meet the technical constraints of laser cutting. The hole diameters were smaller than the thickness of the part's sheet metal. As for the contours of the part, the lack of precision stems from the ratio between the highly detailed contours and the considerable thickness. Our customer service department has contacted you.
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Rating: 4 out of 5
The Dpd delivery service is, as usual, very disappointing. On the tracking it says: the package could not be deposited representation the next business day (ie 3 days later) while I was at home all day waiting for the package that was announced ... but no deliveryman came ... great dpd and not the first time ..... deliveryman to avoid ...
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Rating: 4 out of 5
Very good. I didn't put the maximum because I was delivered an unfinished part (maybe a machine "bug"). I mostly sanctioned the fact that it wasn't detected."
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Rating: 4 out of 5
A large claw across the part on one side, but as I placed this side inside the obget I'd made (locking stop for a gate), it didn't really bother me. The part was small (less than 200 mm long), so maybe that's why it got caught, perhaps by the robot during cutting?
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Response from John Steel
Hello, Please note that the product you selected was raw stainless steel, and as indicated on the website, it may be subject to certain scratches and surface degradation. We are pleased that this scratch did not mar the use of the piece, this type of defect can be remedied by sanding. Good day, Customer service.
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Rating: 4 out of 5
Uncomplicated design application
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Rating: 4 out of 5
Impeccable service, but the product wasn't quite what we expected. Polished, yes, but milky, so we didn't get the reflection we expected. It wasn't sold as a mirror, so no criticism.
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Rating: 4 out of 5
Fast delivery, product conforms but not deburred, with laser cut marks: shame
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Rating: 3 out of 5
J+8 far from being respected, very good equipment, fully meeting my expectations, after-sales service: contact person who should change profession. In 1 word: Shame
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Rating: 4 out of 5
customer service didn't reply to my e-mail - in the text it says that the minimum diameter of the holes is equal to the thickness of the sheet -- in the software it's the minimum radius that is equal to the thickness of the sheet -- so I couldn't make 5mm diameter holes in a 5mm sheet.
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Rating: 4 out of 5
perfect but delivery a bit long
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Rating: 4 out of 5
Very good, except for the delivery. I made an appointment with the delivery man who didn't show up. I had to call back to make another appointment. Result: 1/2 day's pay cut
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Rating: 4 out of 5
AAA...
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Rating: 4 out of 5
R.A.S
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Rating: 4 out of 5
The glue didn't arrive at the same time as the stainless steel plate, but the day after or 2 days later, with no explanation...
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
The site is very well designed for ordering a product well adapted to the customer's needs. Well-organized order form, security, tracking, delivery and acknowledgement of receipt.
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Rating: 4 out of 5
I liked how easy it was to use the site to order a custom part, and how easy it was to contact a salesman/manufacturer by phone. I would recommend
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Rating: 4 out of 5
first unsatisfactory delivery, the order was reshipped and is of much better quality.
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Rating: 4 out of 5
Good quality, very interesting cutting tool.
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Rating: 4 out of 5
Ordered on 28/03/2018, received on 09/04/2018 at 9:30 am, a little long but reasonable delay. Product (raw stainless steel plate) very well packaged. Sheet metal 4 mm thick 320 X 700 mm (exact dimensions), but slightly bent on the length, too bad (I should have asked wider with a fold on each side for flatness, I wanted to use it as a perfectly flat surface) Ok.
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Rating: 4 out of 5
all right, a little more expensive per m2 when you compare it to the big-box stores (leroy merlin,...), but the cutting is included. if it could be folded, that would be great.
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Rating: 4 out of 5
excellent application for custom cutting, product conforms to c..
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Rating: 4 out of 5
No problem, only the delivery time was not respected, which was not important for me. Good address.
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