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A
Rating: 3 out of 5
Expensive prices but quick cutting and delivery.
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
Very fast, beautiful work, conforms to the files submitted
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Rating: 4 out of 5
Part received very quickly and superbly packaged. The only small drawback is that the part (290mm round) is deeply scratched on the diameter. I wasn't suspicious because the protective film didn't suggest such a deep scratch. I think the operator thought as I did.
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Rating: 4 out of 5
Item corresponds well to the order. Correct delivery time. Reasonable price.
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Rating: 4 out of 5
Satisfied overall.
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Rating: 4 out of 5
Ordered aluminium plate 4 mm n 520x520mm Super well packaged, correct cut but plate slightly bulged by about 1/10th in its center (original plate like that or deformation during cutting or handling by suction cup, I do not know). Shipped on time as promised
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A
Rating: 4 out of 5
At the top
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Rating: 4 out of 5
A little problem with the delivery address, but everything was fine after that. Thanks for the delivery man in Belgium.
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A
Rating: 4 out of 5
fast delivery good quality goods
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Rating: 4 out of 5
Too bad they deliver everywhere in Europe except Switzerland.
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Rating: 2 out of 5
The order received does not conform to the drawing. The laser has pointed to the center of the cutout, according to customer service, which leaves the customer in the lurch when a problem is indicated. The imported drawing did not indicate a problem in the website interface. On another hole, this one was made with a ratio of less than 0.8 times the thickness.
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Response from John Steel
Hello, Technically speaking, we can't make cuts smaller than 0.8 times the sheet thickness. You had numerous 4 mm diameter holes on an 8 mm thick sheet. We've pointed them out to you so that you can repeat them later. Have a nice day.
A
Rating: 4 out of 5
Medium product finish
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A
Rating: 4 out of 5
Compliant order but service. Delivery takes your customers for idiots too bad.
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Rating: 4 out of 5
all is ok
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Rating: 4 out of 5
Just make sure that the sheet metal pieces are not scratched during handling.
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Rating: 2 out of 5
product concerned: Stainless steel 304L raw and shiny on the site it says: The stainless steel plate is protected by a film to avoid any marks or scratches on the shiny side.
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A
Rating: 4 out of 5
Ok for thé fiesta Order
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A
Rating: 4 out of 5
Delivery of the parcel complicated, because there was not my name on the parcel this during by force of instance is goodwill, I managed to see my good.
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Rating: 4 out of 5
I ordered an anti-trace aluminium hood base and to be honest, the finish is perfect, the cut is meticulous, I'm very satisfied, but the delivery was a horror. The dpd carrier forgot to indicate my name on the parcel (he indicated the name of the relay point). So I contacted customer service and they replied within 5 minutes.
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Rating: 4 out of 5
Excellent advice, service and delivery
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Rating: 4 out of 5
Lots of cutting burrs, but nothing major. Good finish.
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Rating: 3 out of 5
A PROBLEM IN THE DELIVERY IF NOT MICKEL GOODS AND REASONABLE DELAYS
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Rating: 4 out of 5
good product, conforms to what I asked for. On the other hand, problems with delivery: no warning at the relay point, and my name was not indicated on the parcel, so it was difficult to retrieve.
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Rating: 4 out of 5
delivery problems, 2 orders 2 delivery problems
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A
Rating: 4 out of 5
mistakes but very reactive to repair
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A
Rating: 2 out of 5
Hello. I went to the retailer to pick up my order but he couldn't find it. He had opened a package thinking it was addressed to him. Finally, I was given my purchase, which had neither my name nor my address on it. So I received an open package. I wonder what's the point of filling out a whole request for information, especially for a 1st time buyer. Very very disappointed.
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Response from John Steel
Hello, Thank you for your feedback concerning the delivery of the parcel to the relay point. We have identified the cause of the missing recipient name and have corrected this error with our carrier. We apologize for this computer error and wish you a nice day.
A
Rating: 4 out of 5
Order compliant, but no delivery service, too long. As a delivery service, you should choose Mondial relais or shuttle pickup.
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A
Rating: 4 out of 5
the material was exactly what I expected, and the dimensions were respected. I just needed a few tips on finishing: I found 1/4 round chopsticks at a Bricorama near me. Perhaps you had something better?
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Response from John Steel
Hello, Our customer service department has contacted you, and indeed we do not offer this type of finishing product. What you have selected is perfectly suited to your situation. Thank you for your interest in our company. Good day to you
A
Rating: 4 out of 5
The parcel was lost, with no addressee on the label. It was thanks to the gentleman at the relay point that we found my parcel. The tracking number was wrong. Thank you.
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Response from John Steel
Hello, Thank you for your feedback concerning the delivery of the parcel to the relay point. We are still investigating the cause of the missing recipient name and the incorrect tracking number. We understand your dissatisfaction and wish you a nice day.
A
Rating: 4 out of 5
After a small problem with the dimensions, we were able to receive our credenza without any further problems. It's a pity we had to travel 2 x 140 km and didn't get any discount from this company.
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Rating: 4 out of 5
Fast production and shipping, but delivery problem with TNT (parcel not received, problem not explained on tracking site).
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Rating: 2 out of 5
Delivery e, plate quality not great
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Response from John Steel
Hello, our customer service has contacted you to check on the delivery of your order and the quality of the part. The parcel tracker indicates that delivery could not be made to your home, and that the parcel was dropped off at a relay point the following day. As for the quality of the part, it conforms to your order.
A
Rating: 3 out of 5
The parts ordered were not as well made as usual. The requested holes were only pointed, and the aluminum was of poor quality with a mediocre surface finish. I was a little disappointed with this order, although I've always been satisfied with your production.
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Rating: 4 out of 5
Delivery is still slow for Belgium. But that's down to the carrier.
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Rating: 2 out of 5
The order has not arrived. The delivery tracking link does not work
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Response from John Steel
Hello José, thank you for your feedback. You have requested a refund for this order dated 22/01/2018, so it is quite normal not to receive it... In the meantime, you have received the one dated 01/27/2018, and the one dated 05/02/2018 is currently being delivered. We have emailed you the link to track your package. Have a nice day!
A
Rating: 4 out of 5
Not very precise about the finish of the stainless steel (shiny raw) precision given 2 shiny sides 1 protected In fact no shiny side A question was asked, (destination of the room?) answer behind cooking plate) no answer confirming the suitability for this function Preferable not to question in this case Overall satisfied and ready to recommend to friends Best regards
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Rating: 4 out of 5
Delivery in 2 stages, as no call from the delivery man stuck behind the gate. The corten ordered was not really rusty. Excellent customer service, with great help in setting up our logo.
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Rating: 4 out of 5
Very good service. The part I ordered was exactly what I asked for. In terms of delivery, it's a shame that the site doesn't offer Relais Colis delivery and only TNT. In the end, TNT didn't deliver and dropped the part off at the local Relais Colis. Result: over a week for delivery.
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Rating: 4 out of 5
very good quality, but very expensive
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Rating: 4 out of 5
I'm really happy with the product, from the order to the delivery. .... I would just like to have some details about the delivery time.
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