Customer reviews of John Steel

Hello François,

Thank you very much for your r

Hello,

Thank you for your feedback. We are truly sorry to hear that your piece arrived scratched. This is not up to our quality standards, and it remains a very rare case.

Please do not hesitate to contact our customer service with a photo of the piece, we will find a suitable solution together. Your satisfaction remains our priority.

Best regards,
The John Steel team

Hello,

Thank you for your feedback. We are delighted that the quality of our products has satisfied you.

Regarding the delivery delay, we completely understand your disappointment. This type of delay is exceptional, but we sincerely apologize for this inconvenience.

Please do not hesitate to contact our customer service so that we can discuss this together.

Best regards,
The John Steel team

Hello,

Thank you for taking the time to share your experience. We are sincerely sorry for this inconvenience: this type of issue is really very rare and does not reflect our usual quality level. It is exceptional for the protective film to melt like this around the edges of the plates.

Please do not hesitate to reach out to us if needed, we remain at your disposal and hope to fully regain your trust with your next order.

Best regards,
The John Steel team

Hello,

Thank you very much for your positive feedback on our product and the quality of the packaging! We are delighted that everything arrived well.
We take note of your comment regarding the delivery time, and we are doing our best to improve it.
We look forward to assisting you with your future projects!

The John Steel team

Hello,

We are sincerely sorry to hear about your disappointment regarding your order. We completely understand your frustration, especially when a unit error can lead to such a difference in dimensions.

Even though you mention that it was an oversight related to the automatic conversion to millimeters, we would have liked it to be clearer in the process to avoid this kind of situation. Your feedback is valuable, and we will look into how to better alert our users on this point during the validation of their orders.

We hope to have the opportunity to provide you with a better experience in the future. Please do not hesitate to contact us if we can assist you in any way.

Best regards,
John Steel.

Hello,

Thank you for your feedback. We understand your disappointment regarding the scratches on the plates. However, it is important to note that the raw material you have chosen is delivered in its natural, untreated state (information on the product sheet). This means that it may present imperfections, including scratches of varying depths, depending on the condition of the plate at the time of dispatch.

This material is mainly intended for uses where aesthetics are not a priority, and it is indeed possible that one side may be less clean than the other.

We remain at your disposal for any further information you may require, and thank you for your understanding.

Best regards,
john Steel.

Hello,

Sorry for this error on our part. We do our best to avoid this kind of problem, but it seems that a wrong cut was sent by mistake.

Please do not hesitate to contact us so that we can find a solution together. Thank you for your understanding!

John Steel.

Hello Léna,

Thank you for taking the time to share your opinion! We're delighted to hear that you're happy with the delivery, the dimensions, and the overall quality of our products.

Regarding your comment on the film protection, please note that the material is designed so that the side protected by the film is the one intended to be visible, guaranteeing an impeccable appearance for your projects. The unprotected side is intended for use in less exposed or non-visible areas once the product has been installed.

If you have any specific requirements or questions, please don't hesitate to contact us - we'll be delighted to help.

Sincerely, John Steel.

Thank you for your feedback! We're delighted to hear that you're happy with the steel plate. Indeed, the raw material can sometimes show a few small marks or scratches, inherent to this type of finish. This is part and parcel of the material, while guaranteeing robust quality. We thank you for your understanding and trust, and look forward to working with you on your next projects! We hope to see you soon.

Thank you for your detailed feedback!
We are delighted that the cutting and delivery lived up to your expectations. Regarding the quality of the product, we take good note of your comment. We are constantly striving to improve our materials while maintaining competitive prices, and your feedback helps us identify areas for improvement. We hope you will give us the opportunity to offer you an even better experience with your next order.

Thank you for your feedback!
We're sorry that you weren't entirely satisfied with the online tool. We take your feedback very seriously and are currently working on improving our platform to make it more intuitive and convenient to use.
John Steel.

Hello,
We completely understand that price is an important factor in your purchasing decision, but you've been through our services anyway? If you have any further questions or concerns, please do not hesitate to contact us.
John Steel.