The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
I called you and you told me that delivery with a 5% discount meant delivery in exactly 15 working days (5 days for a week). I ordered on tuesday, june 15. I was surprised to receive delivery on june 22, when I was not at home.
Translated reviews
Response from John Steel
Hello, thank you for your comment. Our +15 delivery times are up to 15 working days. It sometimes happens that orders are delivered earlier. If you have any special requirements, we have provided a comment space at the end of your basket. This allows us to adapt our production to your needs. :-)
A
Acheteur Vérifié
Rating: 4 out of 5
I called you and you told me that delivery with a 5% discount meant delivery in exactly 15 working days (5 days for a week). I ordered on tuesday, june 15. I was surprised to receive delivery on june 22, when I was not at home.
Translated reviews
Response from John Steel
Hello, thank you for your comment. Our +15 delivery times are up to 15 working days. It sometimes happens that orders are delivered earlier. If you have any special requirements, we have provided a comment space at the end of your basket. This allows us to adapt our production to your needs. :-)
A
Acheteur Vérifié
Rating: 4 out of 5
Neat workmanship, super-careful packaging, great lead time, only snag was the wrong Police applied to the cut. A shame.
Translated reviews
Response from John Steel
Hello, thank you for your comment. You can reach our after-sales service on 0800 746 548 or 0177620344 for customers outside France. If you have any questions about your order, don't hesitate to contact us. Wishing you a good day. Sincerely, John
P
Philippe D.
Rating: 4 out of 5
following a purchase from 16/06/2021
Neat workmanship, super-careful packaging, great lead time, only snag was the wrong Police applied to the cut. A shame.
Translated reviews
Response from John Steel
Hello, thank you for your comment. You can reach our after-sales service on 0800 746 548 or 0177620344 for customers outside France. If you have any questions about your order, don't hesitate to contact us. Wishing you a good day. Sincerely, John
L
Laurent L.
Rating: 4 out of 5
following a purchase from 14/06/2021
Overall satisfied with my order but ... It's a pity that it's not possible to make edge "folds" on metal materials.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Overall satisfied with my order but ... It's a pity that it's not possible to make edge" folds on metal materials."
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
The finish was not up to scratch. Otherwise, the material met expectations and was delivered on time.
Translated reviews
Response from John Steel
Hello, thank you for your comment. If you have a question about the finish, the condition of a product or any other similar request. I invite you to read our product sheets on the site, there is always a description of the product. And if necessary, our customer service team is there to help. :-)
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2021
The finish was not up to scratch. Otherwise, the material met expectations and was delivered on time.
Translated reviews
Response from John Steel
Hello, thank you for your comment. If you have a question about the finish, the condition of a product or any other similar request. I invite you to read our product sheets on the site, there is always a description of the product. And if necessary, our customer service team is there to help. :-)
D
David D.
Rating: 4 out of 5
following a purchase from 04/06/2021
Good-quality piece overall, but disappointed by some of the finish, notably the oblong holes which are not straight, with a belly on all of them.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Good-quality piece overall, but disappointed by some of the finish, notably the oblong holes which are not straight, with a belly on all of them.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
The cutout prevents the damage that no alluminiò pls sword.
Translated reviews
E
Eva D.
Rating: 4 out of 5
following a purchase from 31/05/2021
The cutout prevents the damage that no alluminiò pls sword.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Product arrived very quickly and superbly packaged, but with one of the sides badly scratched, and no response from customer service to my comment.
Translated reviews
Response from John Steel
Hello, thank you for your comment. Scratches are present depending on the material. It is imperative to read the product sheets before ordering, we have a lot of useful information on them. To contact customer service, please use the channels provided: https://www.john-steel.com/fr/nous-contacter
A
Acheteur Vérifié
Rating: 4 out of 5
The plate is the right size but there are scratches on both sides and a number written in felt-tip pen. I did not return it because it was intended to be placed under a stove that was installed 2 days after delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
The products are of very good quality, delivery on time, good cooperation, our requests are well taken care of.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Painstaking contact: John is unaware that the software recommended for dimensioning parts is not usable on APPLE. I admit I'm worried: a 3m long plate with a large recess that makes it fragile for transport. On arrival, everything was perfect: reinforced packing with wooden cleats, VERY thick protective cardboard boxes, multiple straps, protective film... BRAVO! I'm preparing another order.
Translated reviews
A
Andre-Francous P.
Rating: 4 out of 5
following a purchase from 10/05/2021
Painstaking contact: John is unaware that the software recommended for dimensioning parts is not usable on APPLE. I admit I'm worried: a 3m long plate with a large recess that makes it fragile for transport. On arrival, everything was perfect: reinforced packing with wooden cleats, VERY thick protective cardboard boxes, multiple straps, protective film... BRAVO! I'm preparing another order.
Translated reviews
F
François B.
Rating: 4 out of 5
following a purchase from 17/05/2021
The products are of very good quality, delivery on time, good cooperation, our requests are well taken care of.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/05/2021
First purchase, I don't know if I'll do it again!
Translated reviews
Response from John Steel
Hello, thank you for your comment. If you have any questions about your order, please contact us at 0800746548 or via the contact form.
A
Acheteur Vérifié
Rating: 3 out of 5
First purchase, I don't know if I'll do it again!
Translated reviews
Response from John Steel
Hello, thank you for your comment. If you have any questions about your order, please contact us at 0800746548 or via the contact form.
A
Acheteur Vérifié
Rating: 3 out of 5
8 open days does not work On the other hand, billing works very well.
Translated reviews
Response from John Steel
Hello, Thank you for your comment. Our delivery times do not include weekends and public holidays. If there's a delay or you're wondering about the status of your order, please call us on 0800 746 548 free of charge. Our team will be happy to answer you :-)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2021
8 open days does not work On the other hand, billing works very well.
Translated reviews
Response from John Steel
Hello, Thank you for your comment. Our delivery times do not include weekends and public holidays. If there's a delay or you're wondering about the status of your order, please call us on 0800 746 548 free of charge. Our team will be happy to answer you :-)
A
Acheteur Vérifié
Rating: 4 out of 5
Delivery late but quickly executed after telephone contact.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2021
Delivery late but quickly executed after telephone contact.
Translated reviews
P
PY D.
Rating: 4 out of 5
following a purchase from 08/05/2021
Fine
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Fine
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2021
Full scratch plate + felt-tip marking
Translated reviews
Response from John Steel
Hello, thank you for your comment. All materials without PVC film will almost always be scratched. If the material has a PVC film, this is indicated in the product data sheet. As for the pen marks, these are necessary to identify the plates. This can be removed with a simple solvent. If you have any questions, please do not hesitate to contact us :-)
A
Acheteur Vérifié
Rating: 4 out of 5
Full scratch plate + felt-tip marking
Translated reviews
Response from John Steel
Hello, thank you for your comment. All materials without PVC film will almost always be scratched. If the material has a PVC film, this is indicated in the product data sheet. As for the pen marks, these are necessary to identify the plates. This can be removed with a simple solvent. If you have any questions, please do not hesitate to contact us :-)
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2021
no comment
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
no comment
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
The visual aspect of the brushed aluminium credenza I received does not correspond to the image presented on the John Steel website. I am therefore very disappointed with what I received;
Translated reviews
Response from John Steel
Good
B
Bernard B.
Rating: 3 out of 5
following a purchase from 05/04/2021
The visual aspect of the brushed aluminium credenza I received does not correspond to the image presented on the John Steel website. I am therefore very disappointed with what I received;
Translated reviews
Response from John Steel
Hello Bernard,
Thank you for taking the time to share your feedback. We are sorry to hear that the visual aspect of your credenza does not meet your expectations. Your feedback is valuable to us and we hope to welcome you back to our store to fully satisfy you.
Best regards,
The John Steel team
A
Acheteur Vérifié
Rating: 4 out of 5
goods conform to my order. Delivery time a little long
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2021
goods conform to my order. Delivery time a little long
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Quick and easy.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2021
Quick and easy.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2021
Well done, practical site. Delivery very late, too bad...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
Well done, practical site. Delivery very late, too bad...
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
The equipment arrived with traces of hard-to-remove green felt and scratches... Photos are available if required.
Translated reviews
Response from John Steel
Hello, thank you for your request. Felt or printing marks are often mandatory for us. They serve to identify the material and the order. They can be easily removed with a solvent. You can contact us to discuss this at any time, via the contact form or on our telephone 0800 746 548.
A
Acheteur Vérifié
Rating: 4 out of 5
Result as expected. Top-notch website!
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 