Customer reviews of John Steel

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
5 4 284 86% 4 472 10% 3 90 2% 2 44 1% 1 64 1%

Summary of reviews

The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
RAS, well packaged order, delivery times respected
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Acheteur Vérifié
Rating: 4 out of 5
Perfect cut to size, we'd recommend John Steel without hesitation!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2021
RAS, well packaged order, delivery times respected
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Acheteur Vérifié
Rating: 3 out of 5
Apparently I had a problem making my parts. There were 3.5mm diameter holes on the dxf file and holes smaller than 0.5mm on the part. I sent photos via the contact form => no return. Apart from this defect, no major worries, it's generally well done and dispatched quickly.
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Response from John Steel
Hello Verified Buyer,

We sincerely thank you for your detailed feedback. We are delighted that you appreciated the overall quality of our products and the speed of delivery. Your comments regarding the parts are important to us, and we will make sure to take them into account. We hope to see you again soon in our store.

Best regards,
The John Steel team.
C
Christophe Z.
Rating: 3 out of 5
following a purchase from 28/01/2021
Apparently I had a problem making my parts. There were 3.5mm diameter holes on the dxf file and holes smaller than 0.5mm on the part. I sent photos via the contact form => no return. Apart from this defect, no major worries, it's generally well done and dispatched quickly.
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Response from John Steel
Hello Christophe,

Thank you very much for your feedback and constructive remarks. We are pleased that you found the overall execution satisfactory and that the delivery was quick. We invite you to contact us again to discuss the details you mentioned, as your experience is important to us.

Best regards,
The John Steel team
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Acheteur Vérifié
Rating: 4 out of 5
Very satisfied with the products, delivery and customer service. I'm only giving it 3 stars because the product (galvanized steel plate to make a gate plate) arrived all scratched up. It's not a problem in itself, but aesthetically speaking it's not top-notch.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2021
Very satisfied with the products, delivery and customer service. I'm only giving it 3 stars because the product (galvanized steel plate to make a gate plate) arrived all scratched up. It's not a problem in itself, but aesthetically speaking it's not top-notch.
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Acheteur Vérifié
Rating: 4 out of 5
alu plate to equip a press with a soft waist very good workmanship delivery more than met
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Acheteur Vérifié
Rating: 4 out of 5
Reasonable price , fast delivery .
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/01/2021
Reasonable price , fast delivery .
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Acheteur Vérifié
Rating: 4 out of 5
Well done, but it's a shame they don't do any folding...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2021
Well done, but it's a shame they don't do any folding...
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Philippe P.
Rating: 3 out of 5
following a purchase from 12/01/2021
Hello, I had asked for a flatness but it was not taken into account. The room was not flat. Delivery time exceeded by 2 days...
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Response from John Steel
Hello Philippe,

Thank you for taking the time to share your feedback. We are happy to hear that you are partially satisfied, but we regret that your request regarding the flatness was not taken into account and that the delivery time was exceeded. Your feedback is valuable and will help us improve.

Best regards,
The John Steel team
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Acheteur Vérifié
Rating: 3 out of 5
Hello, I had asked for a flatness but it was not taken into account. The room was not flat. Delivery time exceeded by 2 days...
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Response from John Steel
Hello Verified Buyer,

Thank you for your feedback and your honesty. We regret that the flatness of the part did not meet your expectations and that the delivery time was exceeded. Your comments are valuable to help us improve our service.

Best regards,
The John Steel team
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Acheteur Vérifié
Rating: 4 out of 5
The products are compliant and of good quality. But I really regret that the main piece I ordered to renovate my kitchen worktop is tattooed with the manufacturer (Thyssen). It's really unsightly. I'd like an answer, by the way.
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Response from John Steel
Hello, thank you for your opinion. If you're talking about the black print indicating a material reference, this is an obligation to guarantee the conformity of the batch of material. It's planned to be able to erase it with acetone-type solvent. If you're talking about something else, please call us on 0800 746 548 (free number).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2021
The products are compliant and of good quality. But I really regret that the main piece I ordered to renovate my kitchen worktop is tattooed with the manufacturer (Thyssen). It's really unsightly. I'd like an answer, by the way.
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Response from John Steel
Hello, thank you for your opinion. If you're talking about the black print indicating a material reference, this is an obligation to guarantee the conformity of the batch of material. It's planned to be able to erase it with acetone-type solvent. If you're talking about something else, please call us on 0800 746 548 (free number).
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Acheteur Vérifié
Rating: 4 out of 5
Delivery ok. Correct packaging. Plate as requested
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Patrick Q.
Rating: 4 out of 5
following a purchase from 17/12/2020
Delivery ok. Correct packaging. Plate as requested
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Acheteur Vérifié
Rating: 4 out of 5
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2020
Very good
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pat G.
Rating: 4 out of 5
following a purchase from 13/12/2020
Well-protected product
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Acheteur Vérifié
Rating: 4 out of 5
Well-protected product
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Acheteur Vérifié
Rating: 4 out of 5
Cut to size. Stainless steel plate full of bumps and marks. No problem for me, I had a cacache plate made for outdoor use. Limited deburring, so watch your fingers! Overall, correct, very protective packaging, or too much so, given the surface defects. The site is reliable, which is good, you can go there with confidence.
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Marc R.
Rating: 4 out of 5
following a purchase from 11/12/2020
Cut to size. Stainless steel plate full of bumps and marks. No problem for me, I had a cacache plate made for outdoor use. Limited deburring, so watch your fingers! Overall, correct, very protective packaging, or too much so, given the surface defects. The site is reliable, which is good, you can go there with confidence.
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Acheteur Vérifié
Rating: 4 out of 5
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2020
Perfect
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Henri B.
Rating: 4 out of 5
following a purchase from 12/10/2020
Fine
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Acheteur Vérifié
Rating: 4 out of 5
When you make your own cuts, the protective plastic melts onto the aluminum plate, making it very difficult to remove the small melted pieces.
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fabrice D.
Rating: 4 out of 5
following a purchase from 17/09/2020
When you make your own cuts, the protective plastic melts onto the aluminum plate, making it very difficult to remove the small melted pieces.
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Acheteur Vérifié
Rating: 4 out of 5
Delivery one day earlier than announced by email. The delivery man couldn't find me at home so he took the goods back and I had to go and pick them up at the storage place.
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Acheteur Vérifié
Rating: 3 out of 5
the product delivered does not correspond to that ordered.
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Response from John Steel
Hello, Thank you for your comment. The part conforms to the drawing we received and we have checked with production. If you have any doubts when ordering, please contact our customer service department. This way, you'll be sure to get the product you want. :-)
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Acheteur Vérifié
Rating: 4 out of 5
Deadline met
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Acheteur Vérifié
Rating: 4 out of 5
Small cracking problem on a plate but customer service
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Acheteur Vérifié
Rating: 4 out of 5
delivery bof the deliveryman waited 3 seconds and notice of passage!
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Acheteur Vérifié
Rating: 4 out of 5
Very good except for the unconfirmed deadline, but good overall.
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Acheteur Vérifié
Rating: 4 out of 5
Product as expected, fast delivery. The service is quite expensive but practical and of high quality.
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Acheteur Vérifié
Rating: 4 out of 5
Too many large scratches on both sides... Lack of care in handling.
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Response from John Steel
Hello, thank you for your comment. It's true that scratches are present on both sides of all materials that do not have a PVC film. We advise you to read the product sheet of our materials before ordering :-)
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Acheteur Vérifié
Rating: 4 out of 5
Initially, rates were attractive. Now too expensive. The parts are "sanded" (rubbed with Scotch-britt?) to remove - partially - an ugly grey oxidation. Not a pretty sight.
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Acheteur Vérifié
Rating: 4 out of 5
as ordered
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