Customer reviews of John Steel

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
5 4 284 86% 4 472 10% 3 90 2% 2 44 1% 1 64 1%

Summary of reviews

The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.

Reviews 2, 4 and 5 stars

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J
JEROME C.
Rating: 5 out of 5
following a purchase from 25/05/2025
Very satisfied with the delivery, packaging, and product (custom aluminum plate)
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Serge L.
Rating: 4 out of 5
following a purchase from 20/05/2025
It's a shame that the centerpiece "domisiladore" is scratched, I will have to resurface it.
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Response from John Steel
Hello,

Thank you for your feedback. We are truly sorry to hear that your piece arrived scratched. This is not up to our quality standards, and it remains a very rare case.

Please do not hesitate to contact our customer service with a photo of the piece, we will find a suitable solution together. Your satisfaction remains our priority.

Best regards,
The John Steel team
J
JEAN FRANCOIS T.
Rating: 5 out of 5
following a purchase from 22/05/2025
Perfect
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Tiffany B.
Rating: 5 out of 5
following a purchase from 02/05/2025
Superb transaction, competent and friendly staff! What a joy to have helpful and kind people. Thank you for the high-quality product delivered on time. Best regards
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Jean Marc R.
Rating: 5 out of 5
following a purchase from 24/05/2025
Ras
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Marcel J.
Rating: 4 out of 5
following a purchase from 27/05/2025
No issues regarding quality. However, paying about €16 extra to be delivered on a Tuesday and only being delivered on Wednesday, I find that regrettable!!!
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Response from John Steel
Hello,

Thank you for your feedback. We are delighted that the quality of our products has satisfied you.

Regarding the delivery delay, we completely understand your disappointment. This type of delay is exceptional, but we sincerely apologize for this inconvenience.

Please do not hesitate to contact our customer service so that we can discuss this together.

Best regards,
The John Steel team
B
Bruno S.
Rating: 5 out of 5
following a purchase from 26/05/2025
meets my expectations, fast delivery and very well packaged
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Alfredo N.
Rating: 5 out of 5
following a purchase from 23/05/2025
Parts conforming to the plan, clean cut, well-protected parts in their packaging. I will return as a customer to them!
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Jerome P.
Rating: 5 out of 5
following a purchase from 21/05/2025
Very good nickel service, very responsive customer service! I highly recommend.
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Robert C.
Rating: 5 out of 5
following a purchase from 21/05/2025
Excellent product. Delivery times as agreed upon at the order. Shopping experience: excellent.
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Benoit A.
Rating: 5 out of 5
following a purchase from 12/05/2025
Beautiful quality of the metal and the cut; I will not hesitate to recommend!
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Werner K.
Rating: 5 out of 5
following a purchase from 25/05/2025
Nice design, simple, intuitive, and effective
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Philippe W.
Rating: 5 out of 5
following a purchase from 30/04/2025
Well-made site, multiple possibilities, clean and well-sized products
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Bruno C.
Rating: 5 out of 5
following a purchase from 22/05/2025
Good work, good deadline...
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Frédéric G.
Rating: 5 out of 5
following a purchase from 13/05/2025
No problem, delivery as expected. I recommend.
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Loraine A.
Rating: 4 out of 5
following a purchase from 06/05/2025
Good product very well packaged and delivered. However, the delay was a bit long.
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Response from John Steel
Hello,

Thank you very much for your positive feedback on our product and the quality of the packaging! We are delighted that everything arrived well.
We take note of your comment regarding the delivery time, and we are doing our best to improve it.
We look forward to assisting you with your future projects!

The John Steel team
J
jean-benoit R.
Rating: 5 out of 5
following a purchase from 14/05/2025
Great, I received what I ordered
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Jacques L.
Rating: 5 out of 5
following a purchase from 19/05/2025
Packaging and delivery were impeccable. I am satisfied with the product.
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Sandrine G.
Rating: 5 out of 5
following a purchase from 16/05/2025
Exact dimensions respected. Fast delivery. It's perfect.
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Damien F.
Rating: 5 out of 5
following a purchase from 09/05/2025
Quality and deadlines were met :-)
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Patrick G.
Rating: 5 out of 5
following a purchase from 06/05/2025
Very good service, impeccable products and well packaged. Good delivery. A little long delays (about ten days), but OK, second order in progress ...
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Emmanuel P.
Rating: 5 out of 5
following a purchase from 06/05/2025
Everything is perfect, a really serious site, fast shipping, well packaged, I recommend without worry.
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Frédéric M.
Rating: 5 out of 5
following a purchase from 14/05/2025
Flawless cut, to the millimeter. The material is of high quality. Perfect.
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Jean-Michel M.
Rating: 5 out of 5
following a purchase from 17/05/2025
Top, deadlines and beautiful craftsmanship.
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FREDERIC M.
Rating: 4 out of 5
following a purchase from 30/04/2025
product conforms to the order. Note the quality of the packaging: perfect! However, a bit of delay for the delivery
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patrick S.
Rating: 5 out of 5
following a purchase from 16/05/2025
Professional work
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Olivier J.
Rating: 5 out of 5
following a purchase from 08/05/2025
Quality and corresponds to the order
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F
Frantz C.
Rating: 5 out of 5
following a purchase from 07/05/2025
as always, nothing to say.
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GUY C.
Rating: 5 out of 5
following a purchase from 22/05/2025
Satisfied with the part that was delivered to me, it matches exactly what I ordered.
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Pascal A.
Rating: 5 out of 5
following a purchase from 17/05/2025
Good Seller Good Shipment
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Daniel P.
Rating: 5 out of 5
following a purchase from 20/05/2025
High quality product. Very short delivery times. I recommend John Steel's services.
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Siegfried S.
Rating: 5 out of 5
following a purchase from 05/05/2025
Very serious and professional company, quality guaranteed! Transport and packaging are perfect, and communication is top-notch.
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Georges P.
Rating: 5 out of 5
following a purchase from 06/05/2025
Perfect
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eric S.
Rating: 5 out of 5
following a purchase from 29/04/2025
perfect
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jean michel C.
Rating: 5 out of 5
following a purchase from 26/04/2025
according to the order
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Gilbert M.
Rating: 5 out of 5
following a purchase from 27/04/2025
Everything went very well!!!
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B
Benoît B.
Rating: 5 out of 5
following a purchase from 30/04/2025
The ordered plate has the exact dimensions requested and was perfectly packaged for transport. The Corten steel is already starting to rust: great!
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ludovic P.
Rating: 5 out of 5
following a purchase from 05/05/2025
Perfect, very serious
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SIMONE D.
Rating: 5 out of 5
following a purchase from 29/04/2025
ORDER AND DELIVERY PERFECT
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André-François P.
Rating: 5 out of 5
following a purchase from 10/04/2025
About ten orders, all delivered within the announced deadlines, all rigorously compliant. Never had the slightest problem. Well done.
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