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A
Rating: 2 out of 5
Scratched sheet metal + machining marks -- unacceptable
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 5 008 published reviews
Summary of reviews
John Steel consistently delivers on-time shipments with careful, secure packaging and reliable, precise products. Customers highlight easy ordering, responsive and attentive service, and clear guidance that supports accurate specifications and modifications. The store meets expectations with high-quality materials, accurate cuts, and fast delivery, often praised for efficient, professional handling from order to receipt. Repeated buyers emphasize top-notch speed, compliant materials, and thorough packaging that protects items during transit.
2 star reviews
Reset filtersA
Rating: 2 out of 5
No comment. It sucks and no commercial gesture. Site not explicit at all. Y a BCp mieux.
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A
Rating: 2 out of 5
I CAN'T EVALUATE BECAUSE THE CARRIER LOST THE PACKAGE.
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A
Rating: 2 out of 5
I ordered 6 steel plates to make tables (over 500 euros per order). Fast, impeccable delivery of 2 parcels by DHL. The only problem is that the first plate in each parcel is badly damaged with large scratches (1/2 mm deep), probably caused by mishandling. John doesn't care, even with photos... Shameful
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Response from John Steel
Raw materials that have not been surface-finished (brushed, etc.) and are not protected by a PVC film may show marks or scratches of varying size and depth. This condition is common to raw materials.
A
Rating: 2 out of 5
The sheet metal is all scratched on both sides. The marking was left on the part. I have the impression of having recovered the scrap from the workshop. For the price of the cut sheet metal, I would not recommend the site.
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Response from John Steel
Hello, The SteelTeam has contacted you by e-mail to discuss this matter. Thank you for reporting this problem. Our customer service is available Monday-Friday 9am-12pm / 2pm-5pm on 0800 746 548. Have a nice day,
A
Rating: 2 out of 5
I'm used to receiving the goods d+1 on my previous orders, but I had to wait a week. Unreachable on the phone, I no longer recommend using John steel services.
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Response from John Steel
Hello, Thank you for taking the time to share your experiences and especially thank you for your long-standing loyalty. We can be reached at [email protected], on 0800 746 548 (9-12h/14-17h+ answering machine) or via chat. We apologize for the delay in delivery (D+4 instead of D+3). Your parcel was picked up by our carrier 1 day later than expected.
A
Rating: 2 out of 5
I still haven't received my order dated 16/09...
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