Customer reviews of John Steel

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
5 4 284 86% 4 472 10% 3 90 2% 2 44 1% 1 64 1%

Summary of reviews

The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.

Reviews 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 4 out of 5
Well done, practical site. Delivery very late, too bad...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2021
Request easy to express, size and cut with top software. Piece received in due form. Very good work
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Acheteur Vérifié
Rating: 5 out of 5
Impeccable!
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JF J.
Rating: 5 out of 5
following a purchase from 15/04/2021
Excellent service. Recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2021
Impeccable!
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Julien C.
Rating: 5 out of 5
following a purchase from 16/04/2021
Always on top
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Acheteur Vérifié
Rating: 5 out of 5
Aluminum and corten steel cut-outs, very good rendering, perfect finish, top packaging, delivery no problem...
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Michel H.
Rating: 5 out of 5
following a purchase from 16/04/2021
Very good, especially after a big disappointment with Idecoop (to be avoided!) ... On-time delivery, information throughout the process, sturdy foam packaging ...
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Acheteur Vérifié
Rating: 5 out of 5
Very good, especially after a big disappointment with Idecoop (to be avoided!) ... On-time delivery, information throughout the process, sturdy foam packaging ...
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Acheteur Vérifié
Rating: 5 out of 5
compliant
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2021
compliant
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Acheteur Vérifié
Rating: 5 out of 5
Very good transaction and order as expected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2021
Very good transaction and order as expected
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Acheteur Vérifié
Rating: 5 out of 5
One of the best internet services ever. Great team, professional advice. It's a great incentive to keep on working on projects that send out sheet metal (and wood, too, if you have to!).
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Acheteur Vérifié
Rating: 5 out of 5
fine
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2021
One of the best internet services ever. Great team, professional advice. It's a great incentive to keep on working on projects that send out sheet metal (and wood, too, if you have to!).
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Hervé M.
Rating: 5 out of 5
following a purchase from 13/04/2021
fine
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Acheteur Vérifié
Rating: 5 out of 5
Completely satisfied with the service, the product and the ordering interface. I recommend it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2021
Completely satisfied with the service, the product and the ordering interface. I recommend it.
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Acheteur Vérifié
Rating: 5 out of 5
Everything impeccable!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2021
Everything impeccable!!!
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Acheteur Vérifié
Rating: 5 out of 5
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/04/2021
Perfect.
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Acheteur Vérifié
Rating: 3 out of 5
The equipment arrived with traces of hard-to-remove green felt and scratches... Photos are available if required.
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Response from John Steel
Hello, thank you for your request. Felt or printing marks are often mandatory for us. They serve to identify the material and the order. They can be easily removed with a solvent. You can contact us to discuss this at any time, via the contact form or on our telephone 0800 746 548.
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Acheteur Vérifié
Rating: 4 out of 5
Result as expected. Top-notch website!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2021
Result as expected. Top-notch website!
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Acheteur Vérifié
Rating: 5 out of 5
As usual 5 stars
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Acheteur Vérifié
Rating: 5 out of 5
Very satisfied with my order, I won't hesitate to recommend it to others.
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Acheteur Vérifié
Rating: 5 out of 5
Perfect. Exemplary customer service.
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RGeConcept R.
Rating: 5 out of 5
following a purchase from 07/04/2021
As usual 5 stars
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Anthony V.
Rating: 5 out of 5
following a purchase from 08/04/2021
Very satisfied with my order, I won't hesitate to recommend it to others.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/04/2021
Perfect. Exemplary customer service.
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Acheteur Vérifié
Rating: 5 out of 5
Perfect plate, impeccable cut, dimensions respected to the nano-millimetre, perfect delivery and perfectly protected object..... Just great!!!
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Acheteur Vérifié
Rating: 5 out of 5
Perfect delivery and workmanship
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Acheteur Vérifié
Rating: 5 out of 5
6-star packaging (some people whose name evokes a large river might take inspiration from this); customer service not contacted but excellent website; one star less on the merchandise because of a large scratch which doesn't bother me but which would have needed a good sanding for decorative use.
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Acheteur Vérifié
Rating: 3 out of 5
Products Tops. Site not good, required a call to unlock account... Hard to understand. Customer service not always accessible. Quite long lead times, and not always in line with what is advertised by customer service. We come for the products, which are of good quality and perfectly packaged, at least in our past experience.
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Response from John Steel
Thank you for your comment. Customer service is available Monday to Friday, 9am to 5pm, on 0800 746 548 or via the contact form. If you have any recommendations, we'd love to hear from you :-)
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/04/2021
Products Tops. Site not good, required a call to unlock account... Hard to understand. Customer service not always accessible. Quite long lead times, and not always in line with what is advertised by customer service. We come for the products, which are of good quality and perfectly packaged, at least in our past experience.
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Response from John Steel
Thank you for your comment. Customer service is available Monday to Friday, 9am to 5pm, on 0800 746 548 or via the contact form. If you have any recommendations, we'd love to hear from you :-)
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François L.
Rating: 5 out of 5
following a purchase from 06/04/2021
Perfect delivery and workmanship
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Denis L.
Rating: 5 out of 5
following a purchase from 06/04/2021
6-star packaging (some people whose name evokes a great river might take inspiration from this); customer service not contacted but excellent website; one star less on the merchandise because of a large scratch which doesn't bother me but which would have needed a good sanding for decorative use.
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Acheteur Vérifié
Rating: 4 out of 5
Completely satisfied? the shipment arrived safely and the packaging is great.
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