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A
Rating: 5 out of 5
Nothing to complain about.
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
Reviews 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
From order placement to product arrival, flawless. Carefully packaged product.
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Rating: 5 out of 5
Perfect. Perfectly executed product, corresponding to the instructions given.
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A
Rating: 5 out of 5
DXF file for cutting sent on a Monday morning, delivered the following Wednesday in Brittany. Precise, meticulous cuts to order.
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Rating: 5 out of 5
top
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A
Rating: 5 out of 5
Great site, great service.
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A
Rating: 5 out of 5
Easy to order the desired product, very careful packaging, delivery as expected, product not only compliant but improved.
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A
Rating: 5 out of 5
Fast and the site works very well, the prices of the cuts are not excessive, I recommend it.
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A
Rating: 5 out of 5
Product delivered on time Packaging more than sufficient to protect the surface of the panel Nothing to complain about
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A
Rating: 5 out of 5
Ahead of schedule, perfect cuts, impeccable packaging. In short, just like previous orders. Well done.
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Rating: 3 out of 5
France express sucks. I've explained 6 times where I live by phone. given my cell phone again. I went to pick up the first delivery myself (incomplete and mixed up with another order). I never managed to get J Steel on the phone. Systematically incorrect and misleading information on the France Express Internet tracking system.
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Response from John Steel
Thank you for your feedback. We apologize for the delivery problem, we encountered difficulties before the holidays with this carrier. Following your return on 18/12, we reshipped your order on 19/12, which was delivered on 30/12. Yours sincerely, John
A
Rating: 5 out of 5
Everything was perfect
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A
Rating: 5 out of 5
Good, simple, accessible. Perhaps the time between order validation and delivery could be improved.
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A
Rating: 5 out of 5
The service is very good.
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A
Rating: 5 out of 5
Perfect service, thank you
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Rating: 5 out of 5
Perfect, as usual....
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Rating: 5 out of 5
The quality of the packaging was perfect. The delivery was quicker than expected and was handled very well by the carrier, who didn't call on a blocked number, making it easy to communicate. We're very happy with the product: pile measurements, easy installation and beautiful effect. We've already told all our friends about it.
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Rating: 5 out of 5
Following a secondary problem, I was contacted directly by telephone by the after-sales service. Copy
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Rating: 5 out of 5
Very good, both in terms of the customer interface and overall quality. The only downside is the price, as I've known this company for several years now and I really feel that prices have skyrocketed.
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A
Rating: 5 out of 5
Cut to size as expected. Very well packaged, fast delivery.
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Rating: 3 out of 5
Hello, time announced 8 days, not respected. Order placed on 15 Nov. Delivery on 23 Nov.? a Saturday postponed to 25 Nov.? Actual delivery on Dec. 2nd at 1pm 7 days late minimum. Consequences: double travel costs over 1000 KM because imperative return to Brittany scheduled for Nov. 26. Who pays?... Remarkable packaging, Perfect The sheet metal is scratched on 2 sides Super What to do? EG
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Response from John Steel
Hello, thank you for your feedback. We indicate delivery times in working days and not in calendar days. We also offer a faster delivery option of 3 working days. As mentioned on our website, corten steel can be scratched. Yours sincerely, John
A
Rating: 5 out of 5
Good cut. Satisfied.
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Rating: 5 out of 5
Nothing to complain about ... Quality work and service.
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Rating: 5 out of 5
Perfect.
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Rating: 5 out of 5
-arrived as expected -very good finish -very good customer service
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A
Rating: 5 out of 5
Product conforms to demand Fast delivery
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Rating: 5 out of 5
Cutting of a stainless steel plate exactly as I ordered, fast delivery.
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Rating: 5 out of 5
Superb packaging Top of the top bravo
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Rating: 5 out of 5
Well packaged product and fast delivery.
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Rating: 5 out of 5
PERFECT, I recommend without any problem, C Minaire
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Rating: 5 out of 5
like last time, perfect delivery, perfect plate, very good
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Rating: 5 out of 5
R.A.S
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Rating: 5 out of 5
Nothing to say. Ordered the same day, delivered within 2 days. Very efficient. Impeccable customer service. Product conforms. Would recommend.
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Rating: 5 out of 5
Nothing to say, we can trust. Everything is spotless.
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Rating: 5 out of 5
Well-designed site, professional contact, precise logistics.
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Rating: 5 out of 5
Very professional, fast, responsive, courteous.
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Rating: 5 out of 5
Perfect service
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Rating: 5 out of 5
A personal approach to my request, an excellent listening ear, quick and clear answers, a very fast production and delivery time, a craftsman who goes the extra mile for you, I recommend it.
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Rating: 5 out of 5
Very good except for delivery. Contact customer if necessary.
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A
Rating: 3 out of 5
Results are average, no deburring.
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Response from John Steel
Hello Verified Buyer,
Thank you for your feedback and we are glad to hear that you are generally satisfied. We take note of your comment regarding deburring and we will continue to work to improve our products.
Best regards,
The John Steel shop team
Thank you for your feedback and we are glad to hear that you are generally satisfied. We take note of your comment regarding deburring and we will continue to work to improve our products.
Best regards,
The John Steel shop team