Customer reviews of John Steel

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
5 4 284 86% 4 472 10% 3 90 2% 2 44 1% 1 64 1%

Summary of reviews

The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.

3 star reviews

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M
MICHEL R.
Rating: 3 out of 5
following a purchase from 22/06/2026
Hello, the ordered item will not be used because I made a mistake in interpreting the dimensions, either in mm instead of cm.
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L
laurent S.
Rating: 3 out of 5
following a purchase from 09/04/2026
Product conforms but scratched. The two pieces of aluminum are of different colors.
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Response from John Steel
Hello Laurent,

We sincerely thank you for taking the time to share your opinion. We are delighted that the product meets your expectations and hope to see you very soon in our store to discover our other creations.

Best regards,
The John Steel team
H
hugo C.
Rating: 3 out of 5
following a purchase from 26/03/2026
The received sheets were striped knowing that these are front faces of the system, it's a bit complicated...
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Response from John Steel
Hello Hugo,

Thank you for taking the time to share your feedback. We are glad to hear that you are generally satisfied with your order, but we understand your disappointment regarding the scratches on the plates. Your feedback is valuable and will help us improve our service.

Best regards,
The John Steel shop team.
T
Thierry G.
Rating: 3 out of 5
following a purchase from 22/03/2026
Too expensive for a first purchase, okay, but hold on to something else.
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Response from John Steel
Hello Thierry,

Thank you for taking the time to share your feedback. We are glad that your first experience was positive, although we understand your concerns regarding the prices. Your opinion is important to us and we hope to see you again soon.

Best regards,
The John Steel team
J
Jeroen V.
Rating: 3 out of 5
following a purchase from 12/02/2026
Material was delivered bent.
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M
Maria Teresa S.
Rating: 3 out of 5
following a purchase from 13/10/2025
The product is okay, only it arrived a week late and since I had workers who had to return after 7 days, it caused me this problem. However, the product is okay.
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F
François P.
Rating: 3 out of 5
following a purchase from 09/10/2025
Coast of pressing not respected. Too bad, the rest is perfect, your drawing software is not user-friendly.
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Response from John Steel
Hello François,

Thank you very much for your r
N
Nicolas S.
Rating: 3 out of 5
following a purchase from 03/10/2025
The order is compliant, but has been processed with a huge delay... Without spontaneous communication from the seller.
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L
Ludovic D.
Rating: 3 out of 5
following a purchase from 21/05/2025
The edges of the plates must have been cleaned because the adhesive was melted around the edges of the plates.
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Response from John Steel
Hello,

Thank you for taking the time to share your experience. We are sincerely sorry for this inconvenience: this type of issue is really very rare and does not reflect our usual quality level. It is exceptional for the protective film to melt like this around the edges of the plates.

Please do not hesitate to reach out to us if needed, we remain at your disposal and hope to fully regain your trust with your next order.

Best regards,
The John Steel team
R
Richard P.
Rating: 3 out of 5
following a purchase from 18/12/2024
easy site
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Yann R.
Rating: 3 out of 5
following a purchase from 22/09/2024
The online tool is impractical
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Response from John Steel
Thank you for your feedback!
We're sorry that you weren't entirely satisfied with the online tool. We take your feedback very seriously and are currently working on improving our platform to make it more intuitive and convenient to use.
John Steel.
G
Gilles G.
Rating: 3 out of 5
following a purchase from 02/06/2024
The parcel conforms to my order and is very well packaged.... but TNT has made this experience very bad: TNT called me to tell me that they couldn't find my address (Amazon, Chronopost ... have no problem), and this without even going out...and they left the parcel with me in a shop more than 20 kms away (there and back). Having paid for home delivery, I find this way of treating customers deplorable! Change delivery company!
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Response from John Steel
Hello Gilles,

Thank you for taking the time to share your experience with us. We are delighted to hear that the parcel was as you ordered and that the packaging met your expectations. However, we are sorry to hear that the delivery did not live up to your expectations.

We fully understand your frustration with TNT's delivery service. It is unacceptable that you had to travel such a long distance to collect your parcel, especially after paying for home delivery. Your satisfaction is our priority, and we sincerely apologize for any inconvenience caused.

We take your feedback on the services of our delivery partners very seriously. Please be assured that we will immediately report your experience to TNT to prevent this type of situation from recurring in the future.

Sincerely, John Steel.
J
Jean-Clément M.
Rating: 3 out of 5
following a purchase from 15/12/2023
Delivery time...too long
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T
Thierry B.
Rating: 3 out of 5
following a purchase from 16/11/2023
The product conforms to the order but the delivery was deplorable. No compensation offered.
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Response from John Steel
Thank you for your comment.

Unfortunately, in times of high demand, carriers tend to simplify their deliveries.
To do this, they use point-relays for items that are scheduled for home delivery.

We try to prevent this, but our remedies are limited.
A
Acheteur Vérifié
Rating: 3 out of 5
Don't blame the delivery for something that can't be done. 2 trips at 20 minutes for a parcel that could have been delivered to my letterbox.
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Response from John Steel
Hello Verified Buyer,

We sincerely thank you for your feedback. We understand your frustration regarding the delivery and we are glad that you took the time to share your experience. We hope to see you soon in our store to offer you an even more satisfying experience.

Best regards,
The John Steel team
A
Acheteur Vérifié
Rating: 3 out of 5
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Response from John Steel
Hello Verified Buyer,

We sincerely thank you for taking the time to share your feedback. Your input is valuable to us and we hope to have the pleasure of seeing you again soon in our online store.

Best regards,
The John Steel team
A
Acheteur Vérifié
Rating: 3 out of 5
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Response from John Steel
Hello Verified Buyer,

We sincerely thank you for taking the time to share your experience with us. Your feedback is valuable and we hope to have the opportunity to fully satisfy you during your next visit.

Best regards,
The John Steel shop team
A
Acheteur Vérifié
Rating: 3 out of 5
Very good telephone contact and correct delivery, but the color of the raw steel on the site (brown) is completely different from that of the part received (gray)... The dimensions are correct, but there are also numerous scratches and a 3mm dent caused by an impact on the top of the part. Cdlt,
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Response from John Steel
Hello, thank you for your comment. You should know that each material has its own specificities. For example, S355 steel, the one you mention, is a rough material and prone to scratching. We indicate all this on the product pages. If you have any doubts, don't hesitate to contact us, we're here to answer your questions. Sincerely, John
A
Acheteur Vérifié
Rating: 3 out of 5
Check the quality of products as they leave your premises, so that customers do not need to carry out additional finishing operations.
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Response from John Steel
Hello Verified Buyer,

We sincerely thank you for your feedback and your observation. Your satisfaction is important to us, and we are doing everything we can to ensure the quality of our products. We hope to see you again soon in our store.

Best regards,
The John Steel team
A
Acheteur Vérifié
Rating: 3 out of 5
a little too expensive compared to other sites i've been ordering from john steel for a few years (i'm aware of the increase in material) the price is getting more and more expensive
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Response from John Steel
Thank you for your comment. It's true that material costs fluctuate greatly. But you should know that we absorb a large part of this increase. I invite you to look at our prices several times, and you'll see that we try to keep our prices as stable as possible. In the end, we're in line with our market. Wishing you a good day, John
A
Acheteur Vérifié
Rating: 3 out of 5
I liked the multiple customization possibilities (although the software isn't very practical, I must admit, and I'm a 3d designer), the speed of delivery and the price. On the other hand, I'm a bit disappointed with the state of finish, the board wasn't perfectly flat, there were slight height differences on the different pieces of finger-jointed wood. It's a shame it took me hours of sanding to improve the condition. In the end, it's fine, but I could have done without it.
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Response from John Steel
Hello Verified Buyer,

We sincerely thank you for your feedback and are delighted that you appreciated our customization options, as well as the speed of shipping and the price of our products. We take note of your comments regarding the finish quality and we are committed to continuing to improve our processes to provide you with the best possible experience.

Best regards,
The John Steel Team
A
Acheteur Vérifié
Rating: 3 out of 5
5/5 for cutting quality and technical expertise. 2/5 for delivery service and order tracking. An external service provider that seriously damages this company's brand image. Impossible to reach anyone from "JohnSteel" on the website's telephone number. I left several messages on 0 800 746 548 and was never called back. What a shame!
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Response from John Steel
Thank you very much for your comment. We are delighted to hear that the product suits you and we regret that the delivery went badly. Concerning the transport service, you chose a relay point, unfortunately depending on the area this type of delivery is not optimal. Many relay points have very fluctuating opening hours, and carriers sometimes change destination for lack of choice. We are currently working on improving this situation. As for our number, it works well, but I haven't found any trace of calls or messages. I invite you to use the chat and contact form in the event of no telephone response, as we always respond to requests. Sincerely, John
A
Acheteur Vérifié
Rating: 3 out of 5
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Response from John Steel
Hello Verified Buyer,

Thank you for your feedback and we are pleased to hear that you are satisfied with your experience. Your opinion is valuable to us and will help us continue to improve.

Best regards,
The John Steel shop team
A
Acheteur Vérifié
Rating: 3 out of 5
The quality and finish are perfect. The problem is the deadline, which was important to me. There are 3 possible deadlines, so the customer thinks that the dates are respected, and that's not the case.
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Response from John Steel
Hello Verified Buyer,

Thank you for taking the time to share your feedback. We are delighted that you are satisfied with the quality and finish of our products. We understand the importance of deadlines and we will do our best to improve our communication on this matter.

Best regards,
The John Steel shop team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/05/2021
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Response from John Steel
Hello Verified Buyer,

We warmly thank you for your review and for taking the time to share your experience. We hope to see you again soon in our online store and offer you an even more satisfying experience.

Sincerely,
The John Steel Team
A
Acheteur Vérifié
Rating: 3 out of 5
-
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Response from John Steel
Hello Verified Buyer,

Thank you for your feedback and we are pleased to see that you are satisfied with your experience. Your opinion is valuable to us and motivates us to continue improving our service.

Best regards,
The John Steel team
A
Acheteur Vérifié
Rating: 3 out of 5
the delivery location has not been respected.
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Response from John Steel
Hello, Thank you for your comment. For any delivery, it is imperative to follow the carrier's tracking system sent by email. This is the only way to be kept informed of your delivery. In the case of point-relais, the merchant selected may vary according to opening hours. For further information, please contact our service department.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/07/2021
the delivery location has not been respected.
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Response from John Steel
Hello, Thank you for your comment. For any delivery, it is imperative to follow the carrier's tracking system sent by email. This is the only way to be kept informed of your delivery. In the case of point-relais, the merchant selected may vary according to opening hours. For further information, please contact our service department.
A
Acheteur Vérifié
Rating: 3 out of 5
Product arrived very quickly and superbly packaged, but with one of the sides badly scratched, and no response from customer service to my comment.
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Response from John Steel
Hello, thank you for your comment. Scratches are present depending on the material. It is imperative to read the product sheets before ordering, we have a lot of useful information on them. To contact customer service, please use the channels provided: https://www.john-steel.com/fr/nous-contacter
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/05/2021
First purchase, I don't know if I'll do it again!
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Response from John Steel
Hello, thank you for your comment. If you have any questions about your order, please contact us at 0800746548 or via the contact form.
A
Acheteur Vérifié
Rating: 3 out of 5
First purchase, I don't know if I'll do it again!
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Response from John Steel
Hello, thank you for your comment. If you have any questions about your order, please contact us at 0800746548 or via the contact form.
A
Acheteur Vérifié
Rating: 3 out of 5
8 open days does not work On the other hand, billing works very well.
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Response from John Steel
Hello, Thank you for your comment. Our delivery times do not include weekends and public holidays. If there's a delay or you're wondering about the status of your order, please call us on 0800 746 548 free of charge. Our team will be happy to answer you :-)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2021
8 open days does not work On the other hand, billing works very well.
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Response from John Steel
Hello, Thank you for your comment. Our delivery times do not include weekends and public holidays. If there's a delay or you're wondering about the status of your order, please call us on 0800 746 548 free of charge. Our team will be happy to answer you :-)
A
Acheteur Vérifié
Rating: 3 out of 5
The visual aspect of the brushed aluminium credenza I received does not correspond to the image presented on the John Steel website. I am therefore very disappointed with what I received;
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Response from John Steel
Good
B
Bernard B.
Rating: 3 out of 5
following a purchase from 05/04/2021
The visual aspect of the brushed aluminium credenza I received does not correspond to the image presented on the John Steel website. I am therefore very disappointed with what I received;
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Response from John Steel
Hello Bernard,

Thank you for taking the time to share your feedback. We are sorry to hear that the visual aspect of your credenza does not meet your expectations. Your feedback is valuable to us and we hope to welcome you back to our store to fully satisfy you.

Best regards,
The John Steel team
A
Acheteur Vérifié
Rating: 3 out of 5
The equipment arrived with traces of hard-to-remove green felt and scratches... Photos are available if required.
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Response from John Steel
Hello, thank you for your request. Felt or printing marks are often mandatory for us. They serve to identify the material and the order. They can be easily removed with a solvent. You can contact us to discuss this at any time, via the contact form or on our telephone 0800 746 548.
A
Acheteur Vérifié
Rating: 3 out of 5
Products Tops. Site not good, required a call to unlock account... Hard to understand. Customer service not always accessible. Quite long lead times, and not always in line with what is advertised by customer service. We come for the products, which are of good quality and perfectly packaged, at least in our past experience.
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Response from John Steel
Thank you for your comment. Customer service is available Monday to Friday, 9am to 5pm, on 0800 746 548 or via the contact form. If you have any recommendations, we'd love to hear from you :-)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/04/2021
Products Tops. Site not good, required a call to unlock account... Hard to understand. Customer service not always accessible. Quite long lead times, and not always in line with what is advertised by customer service. We come for the products, which are of good quality and perfectly packaged, at least in our past experience.
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Response from John Steel
Thank you for your comment. Customer service is available Monday to Friday, 9am to 5pm, on 0800 746 548 or via the contact form. If you have any recommendations, we'd love to hear from you :-)
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/03/2021
Plate received but scratched! Communication on delivery needs to be improved as I had to call back to be informed ...
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Response from John Steel
Hello Verified Buyer,

Thank you for taking the time to share your experience with us. We are glad that your plate has arrived, even though we regret that it was scratched and that the communication did not meet your expectations. We take your comments very seriously and hope to see you again soon to provide you with a better experience.

Best regards,
The John Steel team
A
Acheteur Vérifié
Rating: 3 out of 5
Plate received but scratched! Communication on delivery needs to be improved as I had to call back to be informed ...
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Response from John Steel
Hello Verified Buyer,

We sincerely thank you for your feedback. We are delighted that you received your plate, but we are sorry to hear that it arrived scratched and that the communication regarding the delivery did not meet your expectations. Your experience is valuable to us and we will do our best to improve. We hope to have the pleasure of serving you again.

Best regards,
The John Steel Team
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