Customer reviews of John Steel

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
5 4 284 86% 4 472 10% 3 90 2% 2 44 1% 1 64 1%

Summary of reviews

The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.

3 star reviews

Reset filters
A
Acheteur Vérifié
Rating: 3 out of 5
Delivery too long
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/03/2021
Delivery too long
Translated reviews
Response from John Steel
Hello Verified Buyer,

Thank you for your feedback and we are glad that you chose our store. We understand that the delivery time may have been disappointing and we appreciate your patience.

Best regards,
The John Steel team
C
Christian M.
Rating: 3 out of 5
following a purchase from 07/03/2021
I was supposed to be delivered to my home on 16-03, so I took the whole day off, and the deliveryman (probably late on his round) dropped the parcel off at a relay point at around 4pm (sms received at 4.10pm), on the pretext that I was absent! Knowing that I'd been tinkering with my gate all afternoon, if a deliveryman had come by... So TNT delivery was lamentable. On the other hand, the parcel was well packed and conformed to the order.
Translated reviews
Response from John Steel
Hello Christian,

We sincerely thank you for your feedback. We are delighted to learn that your package was well packaged and in accordance with your order, even though the delivery did not meet your expectations. We hope to see you soon in our online store for a more satisfying experience.

Best regards,
The John Steel team
A
Acheteur Vérifié
Rating: 3 out of 5
I was supposed to be delivered to my home on 16-03, so I took the whole day off, and the deliveryman (probably late on his round) dropped the parcel off at a relay point at around 4pm (sms received at 4.10pm), claiming that I was absent! Knowing that I'd been tinkering with my gate all afternoon, if a deliveryman had come by... So TNT delivery was lamentable. On the other hand, the parcel was well packed and conformed to the order.
Translated reviews
Response from John Steel
Hello, Verified Buyer.

Thank you for taking the time to share your feedback. We are pleased to hear that the package arrived in good condition and as per your order. We understand that the delivery situation may have been frustrating, and we appreciate your feedback which helps us improve our service.

Best regards,
The John Steel shop team
A
Acheteur Vérifié
Rating: 3 out of 5
Product not in compliance with request and drawings.
Translated reviews
Response from John Steel
Hello, thank you for your comment. Please note that you can contact our customer service department at any time on 0800 746 548, either to find out about our technical constraints or for any other questions you may have. This also applies if there is a non-conformity, so that we can understand and correct it.
A
Acheteur Vérifié
Rating: 3 out of 5
Apparently I had a problem making my parts. There were 3.5mm diameter holes on the dxf file and holes smaller than 0.5mm on the part. I sent photos via the contact form => no return. Apart from this defect, no major worries, it's generally well done and dispatched quickly.
Translated reviews
Response from John Steel
Hello Verified Buyer,

We sincerely thank you for your detailed feedback. We are delighted that you appreciated the overall quality of our products and the speed of delivery. Your comments regarding the parts are important to us, and we will make sure to take them into account. We hope to see you again soon in our store.

Best regards,
The John Steel team.
C
Christophe Z.
Rating: 3 out of 5
following a purchase from 28/01/2021
Apparently I had a problem making my parts. There were 3.5mm diameter holes on the dxf file and holes smaller than 0.5mm on the part. I sent photos via the contact form => no return. Apart from this defect, no major worries, it's generally well done and dispatched quickly.
Translated reviews
Response from John Steel
Hello Christophe,

Thank you very much for your feedback and constructive remarks. We are pleased that you found the overall execution satisfactory and that the delivery was quick. We invite you to contact us again to discuss the details you mentioned, as your experience is important to us.

Best regards,
The John Steel team
P
Philippe P.
Rating: 3 out of 5
following a purchase from 12/01/2021
Hello, I had asked for a flatness but it was not taken into account. The room was not flat. Delivery time exceeded by 2 days...
Translated reviews
Response from John Steel
Hello Philippe,

Thank you for taking the time to share your feedback. We are happy to hear that you are partially satisfied, but we regret that your request regarding the flatness was not taken into account and that the delivery time was exceeded. Your feedback is valuable and will help us improve.

Best regards,
The John Steel team
A
Acheteur Vérifié
Rating: 3 out of 5
Hello, I had asked for a flatness but it was not taken into account. The room was not flat. Delivery time exceeded by 2 days...
Translated reviews
Response from John Steel
Hello Verified Buyer,

Thank you for your feedback and your honesty. We regret that the flatness of the part did not meet your expectations and that the delivery time was exceeded. Your comments are valuable to help us improve our service.

Best regards,
The John Steel team
A
Acheteur Vérifié
Rating: 3 out of 5
the product delivered does not correspond to that ordered.
Translated reviews
Response from John Steel
Hello, Thank you for your comment. The part conforms to the drawing we received and we have checked with production. If you have any doubts when ordering, please contact our customer service department. This way, you'll be sure to get the product you want. :-)
A
Acheteur Vérifié
Rating: 3 out of 5
France express sucks. I've explained 6 times where I live by phone. given my cell phone again. I went to pick up the first delivery myself (incomplete and mixed up with another order). I never managed to get J Steel on the phone. Systematically incorrect and misleading information on the France Express Internet tracking system.
Translated reviews
Response from John Steel
Thank you for your feedback. We apologize for the delivery problem, we encountered difficulties before the holidays with this carrier. Following your return on 18/12, we reshipped your order on 19/12, which was delivered on 30/12. Yours sincerely, John
A
Acheteur Vérifié
Rating: 3 out of 5
Hello, time announced 8 days, not respected. Order placed on 15 Nov. Delivery on 23 Nov.? a Saturday postponed to 25 Nov.? Actual delivery on Dec. 2nd at 1pm 7 days late minimum. Consequences: double travel costs over 1000 KM because imperative return to Brittany scheduled for Nov. 26. Who pays?... Remarkable packaging, Perfect The sheet metal is scratched on 2 sides Super What to do? EG
Translated reviews
Response from John Steel
Hello, thank you for your feedback. We indicate delivery times in working days and not in calendar days. We also offer a faster delivery option of 3 working days. As mentioned on our website, corten steel can be scratched. Yours sincerely, John
A
Acheteur Vérifié
Rating: 3 out of 5
Results are average, no deburring.
Translated reviews
Response from John Steel
Hello Verified Buyer,

Thank you for your feedback and we are glad to hear that you are generally satisfied. We take note of your comment regarding deburring and we will continue to work to improve our products.

Best regards,
The John Steel shop team
A
Acheteur Vérifié
Rating: 3 out of 5
The only really negative point, which renders all the other positive points null and void, is the quality of the material. I've never seen aluminum so soft, especially in 4mm thickness, and the plate arrived twisted, which I was just about able to straighten with the force of my fingers. It's a pity, because the rest of the performance is good. I hope the same doesn't apply to stainless steel, and I wish you all the best.
Translated reviews
Response from John Steel
Hello, thank you for your comment. The aluminum we sell is 5754H111 as mentioned in the product sheet. It is not surprising that the part is twisted and easily straightened given the number of cuts and the little material remaining in some places. We remain at your disposal should you require any technical information before placing an order. John
A
Acheteur Vérifié
Rating: 3 out of 5
Deadline completely missed
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Delivered within 8 days ? Ordered 11/05 received 24/05
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
This is not my first order as I have always been satisfied with the quality of the products. Today, however, I'm disappointed by the delivery, and for once it's not the carrier's fault. The address on the dispatch note was incomplete, so I had to collect my order from the dpd depot.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Hello, I sent you an email when I received my stainless steel plate last month which does not correspond to what I had drawn/ordered. I haven't received a reply.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
It's not the first time I've ordered, because the cut-outs are clean, the prices correct and the company French. On the other hand, not a single order has gone by without one of the corners of the cut sheets being slightly bent... probably due to transport.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
VERY GOOD BUT VERY EXPENSIVE.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Rates too high
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Galvanized steel plate ordered arrived scratched
Translated reviews
Response from John Steel
Hello, thank you for your comment. As mentioned on the product page (https://www.john-steel.com/fr/acier/30-plaque-acier-galvanise-anti-rouille.html), galvanized steel sheets have scratches of varying depth. For a project where aesthetics are important, it's best to opt for metal with a PVC film on one side. Have a nice day, John
A
Acheteur Vérifié
Rating: 3 out of 5
Received the part according to specifications but slightly warped
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Very good product. It's a pity that my packaging does not spare the deformations inflicted by the poor handling of the transporter... result curved plate
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Hello I'm not unhappy with the transporter, but with the preparation time, which was far too long, over a week for a simple rectangular sheet. As for the rest, nothing to say. DM
Translated reviews
Response from John Steel
Hello Mr Duranteau, Our lead times are 6 working days for cutting and 2 working days for delivery. Your order left our premises on 10/08, i.e. exactly 6 working days since 02/08 (date of your order). Best regards,
A
Acheteur Vérifié
Rating: 3 out of 5
Part not fully compliant with the plan, lousy delivery, very good customer service. Good reception and good day. D.BOURDAT
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
the space between the legs of an M" is too wide, so the piece is broken after only 8 uses."
Translated reviews
Response from John Steel
Hello, As agreed during our telephone conversation, we will reproduce a part and send it to you as soon as possible. Have a nice day.
A
Acheteur Vérifié
Rating: 3 out of 5
The product received did not correspond to the advertised quality.
Translated reviews
Response from John Steel
Hello, at the time of purchase, corten plate is said to be "rough-rolled" (with very little rust). You will therefore need to allow for a period of oxidation to obtain the familiar patinated and stabilized look of corten.
A
Acheteur Vérifié
Rating: 3 out of 5
Rough cut. No deburring. Aesthetically unusable part.
Translated reviews
Response from John Steel
As we discussed with you over the phone, you are used to having parts produced by machining, but this production system is not comparable with ours (laser cutting). We agree with you that a part produced by machining is of higher quality than one produced by laser cutting. Unfortunately, we don't yet offer machining... John Steel after-sales service
A
Acheteur Vérifié
Rating: 3 out of 5
Postage far too expensive
Translated reviews
Response from John Steel
Hello, shipping costs are included in the price of the piece. They are calculated according to the size and weight of the part. Best regards, Customer Service.
A
Acheteur Vérifié
Rating: 3 out of 5
A very delayed delivery. 9 days to arrive... Unfortunately, the address provided was not fully transcribed by the service provider, so the parcel remained in the depot for 4 days. No sms or info given by the deliverer to report the delay or delivery difficulties encountered.
Translated reviews
Response from John Steel
Hello, We apologize for the delay in delivery. There was an error in the delivery address which prevented our service provider from making the delivery. The problem was subsequently resolved, but took some time to resolve due to public holidays. Thank you for your understanding.
A
Acheteur Vérifié
Rating: 3 out of 5
J+8 far from being respected, very good equipment, fully meeting my expectations, after-sales service: contact person who should change profession. In 1 word: Shame
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Expensive prices but quick cutting and delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
A PROBLEM IN THE DELIVERY IF NOT MICKEL GOODS AND REASONABLE DELAYS
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
The parts ordered were not as well made as usual. The requested holes were only pointed, and the aluminum was of poor quality with a mediocre surface finish. I was a little disappointed with this order, although I've always been satisfied with your production.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
one side damaged, the other almost not, to avoid that it drags in duration and headache I accepted the product in the state, there is no death of man and the coast is perfect, but it is always annoying :/.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Overall, I'm quite satisfied with the service. Online ordering is really nice and easy. The service is fast. The only downside, if there is one, is that the aluminum parts cut-outs are systematically brushed (or almost). One of my last cuts, a small one, was not brushed and remained shiny from the start. It's so much more beautiful
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
I ordered a stainless steel credenza. I knew perfectly well that it was cut to size and that I had to glue it to a support. The site is presented in such a way that I had understood that this credenza would be delivered with its special glue cartridge and installation instructions. But no glue and no instructions? The answer from customer service: this kit is delivered with certain credenzas.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
DHL is extremely mediocre. Good information at first, then no information on the website about delivery tracking for 5 days in Nantes".
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
The delivery time was too long and not in accordance with the commitment. I had to call customer service several times and they gave me a new estimate, which was not respected either. I think an 8-day delivery time is too long: you need to improve your manufacturing responsiveness.
Translated reviews
We use cookies for audience measurement and improving user experience.