Customer reviews of John Steel

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9,6 /10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
5 4 284 86% 4 472 10% 3 90 2% 2 44 1% 1 64 1%

Summary of reviews

The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.

4 star reviews

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G
Gérard M.
Rating: 4 out of 5
following a purchase from 24/06/2026
Very good work done according to my instructions
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I D.
Rating: 4 out of 5
following a purchase from 31/05/2026
Excellent order.
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ANTONIO D.
Rating: 4 out of 5
following a purchase from 02/06/2026
Compliant with the order
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Jean-Luc T.
Rating: 4 out of 5
following a purchase from 28/04/2026
Very good performance and service Thank you very much
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Philippe B.
Rating: 4 out of 5
following a purchase from 19/04/2026
Nothing to report
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CHRISTOPHE M.
Rating: 4 out of 5
following a purchase from 28/04/2026
Compliant piece
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marc C.
Rating: 4 out of 5
following a purchase from 04/04/2026
Just the delay is a bit long
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DOMINIQUE T.
Rating: 4 out of 5
following a purchase from 20/03/2026
Delivery OK and custom size OK, Deburring a bit neglected at the 4 corners!
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Ruud S.
Rating: 4 out of 5
following a purchase from 27/01/2026
Orders can be arranged entirely according to your wishes. They deliver very good quality and the shipment was excellently packaged. It costs a few cents, but then you get something! And if the whole process from ordering to delivery had gone a bit smoother, they would have received five stars.
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frederic T.
Rating: 4 out of 5
following a purchase from 07/02/2026
Beautiful cut good product But a corner slightly chipped and scratched
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Pierre-Émile B.
Rating: 4 out of 5
following a purchase from 22/01/2026
Good job, thank you
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Alessia S.
Rating: 4 out of 5
following a purchase from 20/01/2026
Everything is fine, only the slab had some scratches, it can be covered with treatment but it could have been avoided
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Etienne V.
Rating: 4 out of 5
following a purchase from 30/01/2026
Perfect dimensions, nothing to say and special mention for the packaging of the package.
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EDDY A.
Rating: 4 out of 5
following a purchase from 25/01/2026
well packaged and protected part received, small downside I had requested the deburring of the edges of the sheet, at least to break the sharp edge, not done unfortunately.
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FRANCIS D.
Rating: 4 out of 5
following a purchase from 05/01/2026
Product ok. Delivery a bit long compared to the announcements at the time of the order
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Martial M.
Rating: 4 out of 5
following a purchase from 11/01/2026
OK for everything: quality, packaging, delivery
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François M.
Rating: 4 out of 5
following a purchase from 08/01/2026
quick and beautiful work
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Willy S.
Rating: 4 out of 5
following a purchase from 06/01/2026
Good quality and precision of cuts. Fast delivery. High price!
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Gilles F.
Rating: 4 out of 5
following a purchase from 28/11/2025
Good job.
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Pascal L.
Rating: 4 out of 5
following a purchase from 30/11/2025
Fast and efficient
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Vincent K.
Rating: 4 out of 5
following a purchase from 24/10/2025
Delivery in accordance with the deadlines
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Jean Luc C.
Rating: 4 out of 5
following a purchase from 18/09/2025
Goods received in good condition, they were delivered to the desired location, very neatly packaged. They meet the expressed need. However, the reception time was a bit long.
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Anja G.
Rating: 4 out of 5
following a purchase from 18/08/2025
Very satisfied, I also get a quick response when I ask a question via email. I will definitely order again.
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Patrick V.
Rating: 4 out of 5
following a purchase from 08/08/2025
Material delivered as expected, very neat. Delivery time was a bit long
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Didier H.
Rating: 4 out of 5
following a purchase from 13/06/2025
Top
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Serge L.
Rating: 4 out of 5
following a purchase from 20/05/2025
It's a shame that the centerpiece "domisiladore" is scratched, I will have to resurface it.
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Response from John Steel
Hello,

Thank you for your feedback. We are truly sorry to hear that your piece arrived scratched. This is not up to our quality standards, and it remains a very rare case.

Please do not hesitate to contact our customer service with a photo of the piece, we will find a suitable solution together. Your satisfaction remains our priority.

Best regards,
The John Steel team
M
Marcel J.
Rating: 4 out of 5
following a purchase from 27/05/2025
No issues regarding quality. However, paying about €16 extra to be delivered on a Tuesday and only being delivered on Wednesday, I find that regrettable!!!
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Response from John Steel
Hello,

Thank you for your feedback. We are delighted that the quality of our products has satisfied you.

Regarding the delivery delay, we completely understand your disappointment. This type of delay is exceptional, but we sincerely apologize for this inconvenience.

Please do not hesitate to contact our customer service so that we can discuss this together.

Best regards,
The John Steel team
L
Loraine A.
Rating: 4 out of 5
following a purchase from 06/05/2025
Good product very well packaged and delivered. However, the delay was a bit long.
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Response from John Steel
Hello,

Thank you very much for your positive feedback on our product and the quality of the packaging! We are delighted that everything arrived well.
We take note of your comment regarding the delivery time, and we are doing our best to improve it.
We look forward to assisting you with your future projects!

The John Steel team
F
FREDERIC M.
Rating: 4 out of 5
following a purchase from 30/04/2025
product conforms to the order. Note the quality of the packaging: perfect! However, a bit of delay for the delivery
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FAUSTO B.
Rating: 4 out of 5
following a purchase from 29/04/2025
GREAT, JUST A BIT DIFFICULT TO UPLOAD THE DESIGN FILE
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CHRISTIAN V.
Rating: 4 out of 5
following a purchase from 24/04/2025
Top
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bernard W.
Rating: 4 out of 5
following a purchase from 11/03/2025
perfect work thank you
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Georges V.
Rating: 4 out of 5
following a purchase from 16/03/2025
Everything was perfect, it's very very good
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Claudia G.
Rating: 4 out of 5
following a purchase from 03/03/2025
Customer service available and responsive for questions before purchase. Delivery on time, product very well packaged. Product as described and edges well cleaned. Just a bit expensive for a simple metal plate. Thank you!
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Jean claude W.
Rating: 4 out of 5
following a purchase from 19/01/2025
Ras
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Léna S.
Rating: 4 out of 5
following a purchase from 29/12/2024
Perfect delivery, correct dimensions, satisfactory product quality. Unfortunately, the part is only film-protected on one side. Quite a few scratches on the unprotected side.
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Response from John Steel
Hello Léna,

Thank you for taking the time to share your opinion! We're delighted to hear that you're happy with the delivery, the dimensions, and the overall quality of our products.

Regarding your comment on the film protection, please note that the material is designed so that the side protected by the film is the one intended to be visible, guaranteeing an impeccable appearance for your projects. The unprotected side is intended for use in less exposed or non-visible areas once the product has been installed.

If you have any specific requirements or questions, please don't hesitate to contact us - we'll be delighted to help.

Sincerely, John Steel.
N
norbert G.
Rating: 4 out of 5
following a purchase from 05/12/2024
A little late getting started, but that's forgivable. Quality piece, as expected.
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Michel M.
Rating: 4 out of 5
following a purchase from 03/11/2024
Good quality, very quick turnaround. Too bad I made a mistake with the dimensions. I mistook 30 cm for 3 cm...
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Marc R.
Rating: 4 out of 5
following a purchase from 29/10/2024
Product conforms to my expectations, correct delivery time with perfect packaging.
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Bertrand C.
Rating: 4 out of 5
following a purchase from 03/11/2024
quickly prepared, delivered, I will make other orders
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