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A
Rating: 4 out of 5
Fast delivery, product conforms but not deburred, with laser cut marks: shame
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
4 star reviews
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Rating: 4 out of 5
customer service didn't reply to my e-mail - in the text it says that the minimum diameter of the holes is equal to the thickness of the sheet -- in the software it's the minimum radius that is equal to the thickness of the sheet -- so I couldn't make 5mm diameter holes in a 5mm sheet.
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Rating: 4 out of 5
perfect but delivery a bit long
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Rating: 4 out of 5
Very good, except for the delivery. I made an appointment with the delivery man who didn't show up. I had to call back to make another appointment. Result: 1/2 day's pay cut
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Rating: 4 out of 5
AAA...
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Rating: 4 out of 5
R.A.S
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Rating: 4 out of 5
The glue didn't arrive at the same time as the stainless steel plate, but the day after or 2 days later, with no explanation...
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
The site is very well designed for ordering a product well adapted to the customer's needs. Well-organized order form, security, tracking, delivery and acknowledgement of receipt.
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Rating: 4 out of 5
I liked how easy it was to use the site to order a custom part, and how easy it was to contact a salesman/manufacturer by phone. I would recommend
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Rating: 4 out of 5
first unsatisfactory delivery, the order was reshipped and is of much better quality.
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Rating: 4 out of 5
Good quality, very interesting cutting tool.
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Rating: 4 out of 5
Ordered on 28/03/2018, received on 09/04/2018 at 9:30 am, a little long but reasonable delay. Product (raw stainless steel plate) very well packaged. Sheet metal 4 mm thick 320 X 700 mm (exact dimensions), but slightly bent on the length, too bad (I should have asked wider with a fold on each side for flatness, I wanted to use it as a perfectly flat surface) Ok.
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Rating: 4 out of 5
all right, a little more expensive per m2 when you compare it to the big-box stores (leroy merlin,...), but the cutting is included. if it could be folded, that would be great.
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Rating: 4 out of 5
excellent application for custom cutting, product conforms to c..
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Rating: 4 out of 5
No problem, only the delivery time was not respected, which was not important for me. Good address.
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Rating: 4 out of 5
Very fast, beautiful work, conforms to the files submitted
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Rating: 4 out of 5
Part received very quickly and superbly packaged. The only small drawback is that the part (290mm round) is deeply scratched on the diameter. I wasn't suspicious because the protective film didn't suggest such a deep scratch. I think the operator thought as I did.
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Rating: 4 out of 5
Item corresponds well to the order. Correct delivery time. Reasonable price.
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Rating: 4 out of 5
Satisfied overall.
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Rating: 4 out of 5
Ordered aluminium plate 4 mm n 520x520mm Super well packaged, correct cut but plate slightly bulged by about 1/10th in its center (original plate like that or deformation during cutting or handling by suction cup, I do not know). Shipped on time as promised
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Rating: 4 out of 5
At the top
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Rating: 4 out of 5
A little problem with the delivery address, but everything was fine after that. Thanks for the delivery man in Belgium.
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Rating: 4 out of 5
fast delivery good quality goods
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Rating: 4 out of 5
Too bad they deliver everywhere in Europe except Switzerland.
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Rating: 4 out of 5
Medium product finish
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Rating: 4 out of 5
Compliant order but service. Delivery takes your customers for idiots too bad.
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Rating: 4 out of 5
all is ok
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Rating: 4 out of 5
Just make sure that the sheet metal pieces are not scratched during handling.
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Rating: 4 out of 5
Ok for thé fiesta Order
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Rating: 4 out of 5
Delivery of the parcel complicated, because there was not my name on the parcel this during by force of instance is goodwill, I managed to see my good.
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Rating: 4 out of 5
I ordered an anti-trace aluminium hood base and to be honest, the finish is perfect, the cut is meticulous, I'm very satisfied, but the delivery was a horror. The dpd carrier forgot to indicate my name on the parcel (he indicated the name of the relay point). So I contacted customer service and they replied within 5 minutes.
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Rating: 4 out of 5
Excellent advice, service and delivery
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Rating: 4 out of 5
Lots of cutting burrs, but nothing major. Good finish.
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Rating: 4 out of 5
good product, conforms to what I asked for. On the other hand, problems with delivery: no warning at the relay point, and my name was not indicated on the parcel, so it was difficult to retrieve.
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Rating: 4 out of 5
delivery problems, 2 orders 2 delivery problems
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Rating: 4 out of 5
mistakes but very reactive to repair
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Rating: 4 out of 5
Order compliant, but no delivery service, too long. As a delivery service, you should choose Mondial relais or shuttle pickup.
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Rating: 4 out of 5
the material was exactly what I expected, and the dimensions were respected. I just needed a few tips on finishing: I found 1/4 round chopsticks at a Bricorama near me. Perhaps you had something better?
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Response from John Steel
Hello, Our customer service department has contacted you, and indeed we do not offer this type of finishing product. What you have selected is perfectly suited to your situation. Thank you for your interest in our company. Good day to you
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Rating: 4 out of 5
The parcel was lost, with no addressee on the label. It was thanks to the gentleman at the relay point that we found my parcel. The tracking number was wrong. Thank you.
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Response from John Steel
Hello, Thank you for your feedback concerning the delivery of the parcel to the relay point. We are still investigating the cause of the missing recipient name and the incorrect tracking number. We understand your dissatisfaction and wish you a nice day.