The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
After a small problem with the dimensions, we were able to receive our credenza without any further problems. It's a pity we had to travel 2 x 140 km and didn't get any discount from this company.
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Acheteur Vérifié
Rating: 4 out of 5
Fast production and shipping, but delivery problem with TNT (parcel not received, problem not explained on tracking site).
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Rating: 4 out of 5
Delivery is still slow for Belgium. But that's down to the carrier.
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Rating: 4 out of 5
Not very precise about the finish of the stainless steel (shiny raw) precision given 2 shiny sides 1 protected In fact no shiny side A question was asked, (destination of the room?) answer behind cooking plate) no answer confirming the suitability for this function Preferable not to question in this case Overall satisfied and ready to recommend to friends Best regards
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Rating: 4 out of 5
Delivery in 2 stages, as no call from the delivery man stuck behind the gate. The corten ordered was not really rusty. Excellent customer service, with great help in setting up our logo.
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Acheteur Vérifié
Rating: 4 out of 5
Very good service. The part I ordered was exactly what I asked for. In terms of delivery, it's a shame that the site doesn't offer Relais Colis delivery and only TNT. In the end, TNT didn't deliver and dropped the part off at the local Relais Colis. Result: over a week for delivery.
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Rating: 4 out of 5
very good quality, but very expensive
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Rating: 4 out of 5
I'm really happy with the product, from the order to the delivery. .... I would just like to have some details about the delivery time.
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Rating: 4 out of 5
Order met expectations: measurements, cut-out and condition of plate on delivery. All good
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Rating: 4 out of 5
None.
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Acheteur Vérifié
Rating: 4 out of 5
I am very satisfied with the quality of the material ordered. On the other hand, delivery was announced as taking 3 days. Order placed online on 22/12 (I'm willing to take into account Christmas and New Year's weekends ...). Delivery announced for Saturday 6/01 and finally made on 8/01. Dumb delivery man. In the end, what counts is the product.
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Rating: 4 out of 5
I asked for 2 small pieces and 1 large. I received 1 small and 2 large pieces. Due to time constraints, I had to recut one of them. At the price of cutting I'm a bit disappointed.
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Rating: 4 out of 5
Everything is fine except the time of delivery: 7.1/4 am I think that's a bit too early.
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Rating: 4 out of 5
Everything is ok but the delays are a bit too long.
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Rating: 4 out of 5
slightly high prices
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Rating: 4 out of 5
Delay a bit long and first shipment scratched plate
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Rating: 4 out of 5
Quality product. Shiny stainless steel, cut perfectly to size. After removing the protective film, some stains do not come out with water. How do I wash and maintain a stainless steel credenza?
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Acheteur Vérifié
Rating: 4 out of 5
The John Steel cutting service is excellent. On the other hand, the quality of the delivery service is mediocre: DHL subcontracts to Chronopost, which twice in a row states that it could not find anyone at the delivery address (which is not true, of course the deliveryman never calls the telephone number given in case of a problem). In the end, the parcel has to be collected from the Chronopost warehouse.
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Rating: 4 out of 5
Well, well, well
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Rating: 4 out of 5
Apart from the haphazard delivery, it was fine.
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Rating: 4 out of 5
Quite satisfied overall. Good product, to be seen in use...
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Rating: 4 out of 5
The deliveryman did not follow the instructions at all. When I placed the order and then on the delivery company's website, I indicated that I wanted delivery on a Friday and this was not respected. I was therefore absent and the delivery had to be made to my neighbor.
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Rating: 4 out of 5
A little long lead times due to BlackFriday but perfect parts and top customer service
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Rating: 4 out of 5
One sheet had suffered a small deformation during transport, undetectable before unpacking. Despite my best efforts to reduce it, it is still visible.
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Rating: 4 out of 5
Fast service but aluminum plate with deep scratches ...
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Rating: 4 out of 5
There's nothing wrong with the work done by John Steel. On the other hand, the choice of service provider for delivery to a private customer was deplorable. DHL lost the first shipment. The second shipment, prepared by John Steel, took a week to arrive, as DHL does not deliver to relay points and requires a signature. DHL didn't understand that I wasn't at home during the day... :-(
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Rating: 4 out of 5
Very fragile product.
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Rating: 4 out of 5
super site, super job but 5 working days...
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Rating: 4 out of 5
No disappointment whatsoever. That's rare.
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Rating: 4 out of 5
Nothing to complain about, the cut-out was just what I expected. The only downside for me was the delivery costs/choice.
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Rating: 4 out of 5
excessive grinding makes the parts unusable. What's more, the cutting starts directly at the contour of the part, and this starting point is very degraded. disappointed.
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Response from John Steel
Hello, We have reproduced the parts affected by the problem. Glad to have had your positive feedback in our Help Center. See you soon
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Acheteur Vérifié
Rating: 4 out of 5
Fine
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Rating: 4 out of 5
The dimensions were respected. Quality product
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Rating: 4 out of 5
beware of drilling holes, which should be dimensioned using the radius rather than the diameter.
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Rating: 4 out of 5
First order, satisfied with product and delivery
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Acheteur Vérifié
Rating: 4 out of 5
Product arrived dirty, with scratches and still the cutting plastic
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Response from John Steel
Hello, We'd love to have sheet metal as clean as in a decorating store, but 1 factory is always a bit dusty. The presence of film until delivery to your home is a guarantee of quality. It protects the front side during cutting, packaging and transport. Scratches of varying depth may appear on the reverse side of products.
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Acheteur Vérifié
Rating: 4 out of 5
Our choice of delivery dates was not taken into account at all. On the other hand, the material was superbly packaged and corresponded perfectly to our request, and the website is very well done.
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Acheteur Vérifié
Rating: 4 out of 5
Clear merchant site. Perfect order tracking. Delivery on time. Product conforms to expectations. Only the DHL delivery man did not respect the instructions to warn me before going for the delivery. The delivery was almost not made; fortunately I have nice colleagues who caught up with the driver before he got away....
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Response from John Steel
Hello Jean-François, Thank you for sharing your experience with John Steel. For the time being, our carrier does not offer the option of SMS alerts for parcel delivery, but we are looking into the possibilities of setting up a system of this type. We look forward to working with you on other projects, The SteelTeam
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Rating: 4 out of 5
good overall
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Acheteur Vérifié
Rating: 4 out of 5
Thank you
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