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M
Rating: 4 out of 5
fast shipping and good tracking. as requested. Thank you
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
4 star reviews
Reset filtersF
Rating: 4 out of 5
Ordered a round steel plate, pleasantly surprised by the appearance despite a few scratches. Well packaged and received on time... I look forward to recommending you... Thank you!
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Response from John Steel
Thank you for your feedback! We're delighted to hear that you're happy with the steel plate. Indeed, the raw material can sometimes show a few small marks or scratches, inherent to this type of finish. This is part and parcel of the material, while guaranteeing robust quality. We thank you for your understanding and trust, and look forward to working with you on your next projects! We hope to see you soon.
V
Rating: 4 out of 5
Very good after-sales service
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J
Rating: 4 out of 5
Hello, the pieces I ordered are in accordance with the measurements of my order. I only regret that the edges are not polished. Otherwise everything is fine. Sincerely, J. LIVYNS - Embellys Sarl Côté Services
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F
Rating: 4 out of 5
Compliant product
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L
Rating: 4 out of 5
Cutting to the millimetre nickel nickel delivery but the quality of the product could have been a little better for the price.
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Response from John Steel
Thank you for your detailed feedback!
We are delighted that the cutting and delivery lived up to your expectations. Regarding the quality of the product, we take good note of your comment. We are constantly striving to improve our materials while maintaining competitive prices, and your feedback helps us identify areas for improvement. We hope you will give us the opportunity to offer you an even better experience with your next order.
Y
Rating: 4 out of 5
a little disappointing to start my order but now I received my piece it's perfect, thank you
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M
Rating: 4 out of 5
Very satisfied with John Steel, excellent packaging, delivery to be reviewed!
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Y
Rating: 4 out of 5
Satisfied, but the rusty appearance has trouble going forward despite spraying 2 times a day.
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J
Rating: 4 out of 5
Perfectly cut, but it's a pity that one side has large stripes. Fortunately, this side will not be visible from the outside.
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Response from John Steel
Hello Jean-Marie,
Thank you for your feedback. We're delighted that you like the cut. We apologize for the frosted marks on one side. As raw aluminum is an untreated material, there are some plates that may have slight scratches or marks that can settle on them unfortunately. If you need anything else, please don't hesitate to contact us. We'll do our best to satisfy you.
Sincerely, John Steel.
Thank you for your feedback. We're delighted that you like the cut. We apologize for the frosted marks on one side. As raw aluminum is an untreated material, there are some plates that may have slight scratches or marks that can settle on them unfortunately. If you need anything else, please don't hesitate to contact us. We'll do our best to satisfy you.
Sincerely, John Steel.
T
Rating: 4 out of 5
Fast and precise
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G
Rating: 4 out of 5
PERFECT DELIVERY AND PRODUCT
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Y
Rating: 4 out of 5
Perfect for cutting, but the packaging needs to be improved for thin and long sheets. One of the sheets I received was slightly bent, but I was able to straighten it properly.
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P
Rating: 4 out of 5
very fast, just as I expected
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F
Rating: 4 out of 5
Good value for money
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M
Rating: 4 out of 5
Very satisfied with my purchase and the availability of your very attentive service. The only downside was the lack of tracking for the delivery that was supposed to arrive on a Tuesday. I waited all day without any message from Geodis. The delivery man came the next day and said the goods hadn't arrived!
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Response from John Steel
Thanks for your comment :-)
Indeed, we had noticed this lack of communication from Geodis.
Goods must be delivered to the nearest depot before 6am.
Otherwise, it cannot be included in the morning round.
The tracking system will indicate this and you should receive a text message from them.
We'll pass the information on to you next time.
Best regards,
JOHN
Indeed, we had noticed this lack of communication from Geodis.
Goods must be delivered to the nearest depot before 6am.
Otherwise, it cannot be included in the morning round.
The tracking system will indicate this and you should receive a text message from them.
We'll pass the information on to you next time.
Best regards,
JOHN
M
Rating: 4 out of 5
Ok but expensive
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J
Rating: 4 out of 5
Fast and efficient, but a little expensive...
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P
Rating: 4 out of 5
Good product. Delays just a little long.
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C
Rating: 4 out of 5
Very good, fast and in line with my purchase
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A
Rating: 4 out of 5
Very good value for money. A few minor concerns as to why the piece couldn't be made, but once these were resolved, everything went smoothly. Material selection and ordering are very easy. Production and delivery are fairly quick. The parts produced are compliant.
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A
Rating: 4 out of 5
Excellent service overall. I had made a special request which was not taken into account, probably because it was outside the "standard process" -- but it could have been.
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A
Rating: 4 out of 5
Easy to choose and order materials not commonly found in the trade.
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A
Rating: 4 out of 5
The product is compliant but a little expensive.
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A
Rating: 4 out of 5
Delivery compliant, but the appearance of the metal does not match the visual on the site. We're waiting for the piece to rust before putting it in place.
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Response from John Steel
Be careful with CORTEN. It's a metal that comes unoxidized and needs time to obtain its particular shade. I invite you to visit our blog, where you'll find lots of tips, including for Corten ;-) Best regards, JOHN
A
Rating: 4 out of 5
good quality material, on time. However, a slight lack of finish.
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A
Rating: 4 out of 5
Excellent work, part well cared for and packed for shipping. Too bad it took eight days to be delivered. Apart from that, well done.
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A
Rating: 4 out of 5
Appreciated: "postage included" price calculation Appreciated: easy interface
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A
Rating: 4 out of 5
A great metal cutting service but not all the parts I received were in great condition.
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A
Rating: 4 out of 5
Precise cutting dimensions. In the order form, only the outside dimensions appear. There was an error in the position of the holes and I was unable to check whether the error was mine or yours. Otherwise, nothing to complain about.
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A
Rating: 4 out of 5
A
Rating: 4 out of 5
A
Rating: 4 out of 5
A
Rating: 4 out of 5
What I liked: that you were concerned about the correct delivery of your product, what you can improve: find a better carrier.
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A
Rating: 4 out of 5
Nice choice of metal. The cut shape is really slanted and there are some burrs on the edges. Good. And it's a bit expensive.
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A
Rating: 4 out of 5
A
Rating: 4 out of 5
Wide range of precise cutting options. Very quick turnaround. Unfortunately my plate was scratched in several places on one side. It was of no consequence as I'd planned to paint it, but not great in principle.
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A
Rating: 4 out of 5
To date, we've never had any problems with our orders, since everything we order is made to measure.
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A
Rating: 4 out of 5
A
Rating: 4 out of 5