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A
Rating: 4 out of 5
DPD catastrophic
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Customer reviews of John Steel
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 954 published reviews
Summary of reviews
The online store John Steel is highly praised for its product quality, with customers noting that the steel plates and materials received completely meet their expectations and conform to specified dimensions. The delivery service is also highlighted as being notably fast, with many reviews mentioning timely arrivals and efficient handling of orders. Customers appreciate the professionalism and attentiveness of the customer service, particularly in assisting with orders and ensuring clear communication throughout the process.
4 star reviews
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Rating: 4 out of 5
Dimensional and cross-sectional accuracy
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Rating: 4 out of 5
The anodized aluminum parts are not cleaned, I thought I was getting the cutting ghost, but it's not the case.
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Rating: 4 out of 5
It's a pity that the delivery subcontractor isn't up to scratch, because the product is fine and so is the customer service.
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Rating: 4 out of 5
a carrier that does not respect its commitments and has bad faith
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Rating: 4 out of 5
The DPD driver called to ask for the address, but did not come and indicated an incomplete address .....
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Rating: 4 out of 5
The plate arrived warped, probably due to careless transport.
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Rating: 4 out of 5
Would have liked the day of delivery a little earlier in order to plan my absence from home. Overall very satisfied with the service, especially the quality of the material.
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Rating: 4 out of 5
Delivery time longer than given.
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Rating: 4 out of 5
Delivery to a different relay point than the one I had chosen.
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Rating: 4 out of 5
Order conforms Delivery conforms
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Rating: 4 out of 5
Order placed for a floor plate cut-out for an insert and delivery in less than a week, TOP . The only downside was the cost of delivery.
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Rating: 4 out of 5
Do you make metal radiator covers with fancy modern designs to hide old cast iron radiators? If so, please send me the model and price. Thank you.
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Rating: 4 out of 5
The metal cut is of very good quality; thank you. It's a shame I wasn't offered home delivery.
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Rating: 4 out of 5
Delivery by highly unmotivated staff
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Rating: 4 out of 5
For an item ordered on July 27, delivery was made on August 14, which is still a very long time, even for August.
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Rating: 4 out of 5
The deliveryman did not drop off the parcel yesterday, stating that the company was closed for vacations until August 15. We had to contact DPD to have the parcel delivered again today.
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Rating: 4 out of 5
A little disappointed by the machining quality of the part
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Rating: 4 out of 5
The dpd service is very good, but chronoposte needs to be reviewed. the parcel took 7 days to get from Bastia to Ajaccio. the order was as I expected, very well packaged. apart from the delivery, everything was perfect.
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Rating: 4 out of 5
no comment, very satisfied with my order.
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Rating: 4 out of 5
good quality product,delivery on time
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Rating: 4 out of 5
perfect
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Rating: 4 out of 5
Very professional, very fast, apart from a small knock on the corner of the piece (which must have fallen off the cutting table). Perfect, recommend.
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Rating: 4 out of 5
Scratches and circular marks on sheet metal
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Rating: 4 out of 5
Some communication problems with delivery
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Rating: 4 out of 5
Hi. Yes, you are forcing me to leave a review. When I click on "Submit a review"...
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Response from John Steel
below the "Your comment" window, written in red
A
Rating: 4 out of 5
Although I am a loyal customer happy with John Steel's services, I am deleting a few stars because: Opening an account with them is impossible unless you have orders of over 10,000/year The choice of aluminum shades is poor Prices are high The pro site is really not great I recommend this merchant and hope that this comment will lead to changes at John Ste.
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Rating: 4 out of 5
Product conforms to dimensions. Fast shipping, good packaging. Two negative points: - the contours of the part are not deburred - red marker writing on the part: not a good idea if the part is to be visible.
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Rating: 4 out of 5
Perfect. Fast, efficient. The product corresponds to my request and I received the products very quickly.
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Rating: 4 out of 5
Despite a problem placing the order, good quality service Thank you.
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Rating: 4 out of 5
Easy to design items on the website. Very good service. For delivery, a TNS option with collection from a relay point would be welcome. I had to mobilize someone all day to wait for delivery.
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Rating: 4 out of 5
straightforward;a job well done;you serve your customers well.
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Rating: 4 out of 5
Reliable e-tailer, practical web format for prototyping
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Rating: 4 out of 5
Good part cutting
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Rating: 4 out of 5
Very good.
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Rating: 4 out of 5
The Dpd delivery service is, as usual, very disappointing. On the tracking it says: the package could not be deposited representation the next business day (ie 3 days later) while I was at home all day waiting for the package that was announced ... but no deliveryman came ... great dpd and not the first time ..... deliveryman to avoid ...
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Rating: 4 out of 5
Very good. I didn't put the maximum because I was delivered an unfinished part (maybe a machine "bug"). I mostly sanctioned the fact that it wasn't detected."
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Rating: 4 out of 5
A large claw across the part on one side, but as I placed this side inside the obget I'd made (locking stop for a gate), it didn't really bother me. The part was small (less than 200 mm long), so maybe that's why it got caught, perhaps by the robot during cutting?
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Response from John Steel
Hello, Please note that the product you selected was raw stainless steel, and as indicated on the website, it may be subject to certain scratches and surface degradation. We are pleased that this scratch did not mar the use of the piece, this type of defect can be remedied by sanding. Good day, Customer service.
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Rating: 4 out of 5
Uncomplicated design application
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Rating: 4 out of 5
Impeccable service, but the product wasn't quite what we expected. Polished, yes, but milky, so we didn't get the reflection we expected. It wasn't sold as a mirror, so no criticism.
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