Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
Order not received. Lamentable customer service. The staff only lies. No respect for the customer.
Forced to get angry to obtain the promise of a hypothetical refund.
Lamentable company, to be avoided.
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Daniel D.
Rating: 4 out of 5
following a purchase from 29/09/2025
Well-designed site with a wide range of products
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ROBERT R.
Rating: 4 out of 5
following a purchase from 05/07/2025
The Kanata site is not to blame in my reviews, I find it, on the contrary, very good
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vioux S.
Rating: 4 out of 5
following a purchase from 12/06/2025
Perfect Canadian product
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ROBERT R.
Rating: 4 out of 5
following a purchase from 05/06/2025
Perfect; very responsive and very fast. Hats off gentlemen-ladies
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Dominique M.
Rating: 4 out of 5
following a purchase from 12/05/2025
I only give good even if everything was very good as usual except for the Gift Box - Happy Father's Day
Sorry, but the quantity of each product is 'ridiculous' (surely specified but you don't expect that anyway ...).
Can only suit single or widowed dads on a diet, just barely enough for 1 person.
Reminds me of the tiny jars of jam in hotels at breakfast.
It's a friend to whom I introduced Kanata, who ordered it for her father: I didn't charge her because I was so embarrassed ...
But I repeat: everything else was TOP as usual.
No more gift boxes for my friends ...
I will do them directly ;-) that way the sizes of the products will be 'adapted'
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Lowther G.
Rating: 1 out of 5
following a purchase from 22/04/2025
This is a very disappointing service. I paid for three bottles of whisky and they charged my credit card. I received no email and I did not receive the whisky either. I have no idea what is happening.
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Response from Kanata
Hello, We are sincerely sorry to learn that your experience with us has been disappointing. Your situation is concerning and we completely understand your frustration. I will forward this to customer service to facilitate our exchanges. Please do not hesitate to contact us either by email at [email protected] or by phone at 02.21.02.23.55 for additional information about your order. Best regards, The kanata.fr team
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Jean-Paul L.
Rating: 4 out of 5
following a purchase from 17/04/2025
The products are good but I encountered a small issue with the maple leaf cookies. In fact, they are all broken and not at all crispy as usual. It seems that these are old boxes of cookies found on a shelf.... Too bad! I am quite disappointed with this observation.
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Yohan D.
Rating: 1 out of 5
following a purchase from 26/03/2025
Does not taste like real poutine cheese, the sauce is way too salty
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Christian G.
Rating: 4 out of 5
following a purchase from 14/03/2025
I knew what I wanted and I found it without any problem
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Andrei B.
Rating: 4 out of 5
following a purchase from 02/03/2025
Good choice of Canadian whiskies: which allowed me to participate in the boycott of Jack Daniel's.
While my order was quickly recorded, the shipping took a bit longer and my craving suffered
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Eric M.
Rating: 4 out of 5
following a purchase from 01/03/2025
Satisfied
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FRANCOIS B.
Rating: 4 out of 5
following a purchase from 22/02/2025
Product in line with my expectations.
Shipping costs a bit too high.
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Manuella M.
Rating: 4 out of 5
following a purchase from 04/02/2025
Perfect
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Rodrigue M.
Rating: 4 out of 5
following a purchase from 13/01/2025
excellent but half of the cheese was missing from the last order
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Françoise M.
Rating: 4 out of 5
following a purchase from 11/01/2025
Very good, Good variety of products.
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V D.
Rating: 4 out of 5
following a purchase from 14/12/2024
Some interesting items were no longer in stock. But otherwise very good.
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D N.
Rating: 1 out of 5
following a purchase from 10/12/2024
The product was stale and not edible.
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J L.
Rating: 4 out of 5
following a purchase from 07/12/2024
Excellent presentation
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M S.
Rating: 4 out of 5
following a purchase from 05/12/2024
The products are of quality, and similar to the publication on the site.
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D F.
Rating: 4 out of 5
following a purchase from 02/12/2024
Apart from the delay, everything went very well.
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O R.
Rating: 4 out of 5
following a purchase from 28/11/2024
I had a bit of trouble finding my infusion.
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N B.
Rating: 4 out of 5
following a purchase from 29/11/2024
Too bad no gift wrapping as planned
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E A.
Rating: 4 out of 5
following a purchase from 29/11/2024
Fast delivery, well solid package, clear and easy-to-navigate website
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s H.
Rating: 4 out of 5
following a purchase from 27/11/2024
One of the packages was a bit dented otherwise it was very good. I was very touched by the little kind note that was written in big marker on the box. A big thank you.
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A L.
Rating: 4 out of 5
following a purchase from 18/11/2024
Very good and good products.
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Y M.
Rating: 4 out of 5
following a purchase from 13/11/2024
Efficient and personalized service
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G G.
Rating: 1 out of 5
following a purchase from 14/11/2024
Very low quality products and too high prices.
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D G.
Rating: 4 out of 5
following a purchase from 14/11/2024
Pleasant and easy
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P R.
Rating: 4 out of 5
following a purchase from 05/10/2024
Fast delivery
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B R.
Rating: 4 out of 5
following a purchase from 28/09/2024
Fast delivery. Products well packaged.
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C F.
Rating: 4 out of 5
following a purchase from 16/09/2024
For the Kanata site, very good, nothing to say, very friendly and very professional.
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B B.
Rating: 4 out of 5
following a purchase from 06/09/2024
Surprised not to have an invoice
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Response from Kanata
Hello, We do not include invoices or delivery notes in our packages because most of our orders are gifts. Your invoice is available in your personal space on the website. Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2024
Delivery as expected except for missing welcome gift.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2024
Efficient customer service and a quick and compliant shipment to the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/08/2024
Fast delivery as usual, well-structured website
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2024
Well arrived and in good condition!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/06/2024
I ordered cheese curds which was shipped frozen but arrived 5 days after. What good is it to ship frozen cheese for it to defrost while in transit and be left in a mail box where the cheese sits warm for a long time. I pretty much threw my money in the garbage.
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Response from Kanata
Hello, We have received your message. We just wanted to warn you that all information about the product and its shipment is detailed on our website. (here is the link of the product page https://www.kanata.fr/fromage-a-poutine-shouik-shouik-500g-1761-.html) It is clearly stated that the cheese becomes unfrozen at the start of the transit and needs to be eaten 3-4 days after shipping (and notified on the packaging of the cheese). I remain at your disposal, Emilie from KANATA
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2024
Good site, fair prices and timely delivery
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Response from Kanata
Thank you Kevin
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2024
Very high shipping costs
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