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Rating: 1 out of 5
I ordered 2 items and only received 1! The only response I got was to look carefully in the package! A shame!
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Customer reviews of Kanata
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 5 010 published reviews
Summary of reviews
Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
Reviews 1 and 4 stars
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Rating: 4 out of 5
The packages are perfectly wrapped but the shredded paper leaves a lot of dust on the products and if you are not careful when unpacking, you get it everywhere…
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Rating: 4 out of 5
Easy to order, secure fast delivery, and all items.
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Rating: 4 out of 5
Product conforms to our expectations and fast delivery
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Rating: 4 out of 5
This is my 2nd order on the site, which is very well designed to find what you are looking for. A little disappointment because sometimes you can't find what you came for. I wanted a bottle of sortilege, like in a previous order, but impossible to get it individually this time. Let's see the positive: it gave me the chance to try another brand :)
The delivery is very fast, everything is well packaged, it's a pleasure.
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The delivery is very fast, everything is well packaged, it's a pleasure.
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Rating: 4 out of 5
Satisfied with the order to delivery
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Fast delivery, courteous communication for a quality Whisky !! I recommend to enthusiasts!
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
Small hiccup in the delivery content: the same reference for 2 different products and did not receive the one ordered. Another small hiccup: the person who took over the issue went on leave without leaving instructions. Call to customer service: very responsive, very friendly, apologized, and made an appreciated commercial gesture
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Rating: 4 out of 5
I am very satisfied with my order.
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Response from Kanata
Thank you for your feedback Conrad
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Rating: 4 out of 5
no response to my questions
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Rating: 4 out of 5
GREAT SELECTION FROM CANADA, PRETTY GOOD PRICES FOR BEER. DOWNSIDE IS THE TRANSPORT WAS HIGH 67EURO TO SHIP TO ROMANIA
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Rating: 1 out of 5
Bug in the delivery address at the order validation. No one answers the Chat. Delivery time does not match reality (if the time is different during holidays/holidays, please indicate it). Unable to change the password of my old account, I had to create a new account.
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Response from Kanata
Hello, indeed, there was a malfunction, but we corrected it as soon as we saw your message via chat so that your package could be delivered to the desired pickup point. The delivery time was respected, your package was delivered in 24 hours on business days (excluding weekends and public holidays) as indicated on our site. Your old account was a guest account, that's why. I am at your disposal for further discussion. Best regards, Emilie
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Rating: 4 out of 5
Fast shipping and response from customer service. They told me that the package had arrived at the wrong place and I struggled to retrieve it and the person did not have it for Christmas.
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Rating: 1 out of 5
French size small. Take 42 for a 39 in France
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Response from Kanata
Hello, We have received your message. However, we do not understand your feedback. Indeed, you ordered a maple whisky liqueur, so your comment is not related to this product. ("French size small. Take 42 for a 39 in France 1/5 stars") If there is any problem with your order, please do not hesitate to contact us by phone at 02.21.02.23.55 or by email [email protected] If this is an error, is it possible to modify your review. We remain at your disposal. Thank you in advance, Emilie from KANATA
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
efficient site and easy to use
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Rating: 1 out of 5
Nothing to say about the ordered products: I know the quality of this brand. However, I am particularly unhappy with the condition of the cardboard box of one of the two bottles of Ice Cider Neige. Indeed, the bottom of one of the boxes is completely damaged or even properly crushed. Even if the bottle is intact, this item was packaged in this lamentable state by the shipping service of Kanata because the package was in impeccable condition!
This is a gift I was supposed to give for Christmas but given the dilapidated state of the packaging, I find it hard to give this bottle to someone.
In any case, this is the first and last purchase made from this store.
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This is a gift I was supposed to give for Christmas but given the dilapidated state of the packaging, I find it hard to give this bottle to someone.
In any case, this is the first and last purchase made from this store.
Response from Kanata
Hello Nicolas. I personally renew my apologies to you. I was the one who prepared your order... It seems that your package decided to rebel at the moment I was sealing it. While closing the ears of the box, I damaged the packaging of the ice cider bottle. My colleagues in shipping take great care of the packages, but I certainly got a bit too enthusiastic while lending a hand. I remain at your disposal, ready to ensure that your future orders are much more peaceful. (I promise, I will blacklist myself from preparing your packages) P.S.: I can send you a packaging for your bottle if you wish. Best wishes!
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Rating: 1 out of 5
Package never received 3 phone calls No refund
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Rating: 4 out of 5
It's for a gift.
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Response from Kanata
Thank you Laurence. Do not hesitate to specify your expectations: we aim for all the stars ⭐⭐⭐⭐⭐. Have a great holiday season.
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Rating: 4 out of 5
Perfect package in accordance with the order
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Response from Kanata
Thank you Didier. Do not hesitate to clarify your expectations: we aim for all the stars ⭐⭐⭐⭐⭐ Have a great holiday season
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Rating: 4 out of 5
compliant products
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Response from Kanata
Thank you Jf F. Don't hesitate to specify your expectations: we aim for all the stars ⭐⭐⭐⭐⭐. Have a great holiday season.
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Rating: 4 out of 5
Order and delivery were fast. Just need to put it under the tree!!
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Response from Kanata
Thank you Marie Josèphe. Enjoy your order under the tree!
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Rating: 1 out of 5
Avoid UNPROFESSIONAL COMPANY!!!!
Who does not bother to respond to voicemails and emails!!!!!
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Who does not bother to respond to voicemails and emails!!!!!
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Rating: 4 out of 5
Nothing to report!
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Rating: 4 out of 5
Good for escaping to Canada
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Rating: 4 out of 5
Okay for the delivery and the product.
But don't give the impression on the site that delivery is free if the order amount goes beyond €100
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But don't give the impression on the site that delivery is free if the order amount goes beyond €100
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Rating: 4 out of 5
Excellent
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Rating: 4 out of 5
fast delivery - extremely well packaged products (especially the bottles)
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Rating: 4 out of 5
Nice choice of products, quite reasonable prices, simple ordering process. However, gift wrapping requested and it was just a brown paper bag. But for everything else, great experience, I recommend!
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Rating: 4 out of 5
Easy to use site and rather cheerful
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Rating: 4 out of 5
The teas and herbal teas are delicious. The spread is denser than I expected - it's not quite the same texture as what I used to buy when I was in Canada.
Otherwise excellent products.
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Otherwise excellent products.
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Rating: 4 out of 5
Delivery on time with the corresponding products!
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Response from Kanata
Thank you for your feedback Patrice
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Rating: 1 out of 5
Indication mask on the fact that it is frozen, as well as on the following expiration date.
While it is marked on the bag that it is pasteurized cheese...
Although the sauce is good, the proposed quantities are just way too large considering the expiration date...
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While it is marked on the bag that it is pasteurized cheese...
Although the sauce is good, the proposed quantities are just way too large considering the expiration date...
Response from Kanata
Hello, We received your comment following our phone conversations. If you have any questions, please do not hesitate to contact us by email at [email protected] or by phone at 02.21.02.23.55, our customer service will always be there to advise you or provide you with more information about our products. Best regards, Emilie from KANATA
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Rating: 4 out of 5
I learned after paying that the site was on vacation for 20 days and that I would only be delivered upon their return from vacation. Too bad.
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Response from Kanata
Hello, We have received your message. We were open all summer, so all orders have been shipped. I see on the tracking of your order that you have already picked up your order. I remain at your disposal and do not hesitate to contact us for easier communication.
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Rating: 4 out of 5
Good, clear and intuitive for the site
The bottles (cork cap) leaked in the individual cardboard packaging of each bottle (3).. All 3 had leaked and slightly stained the cardboard... Too bad if for gifting (my case for 1 of the bottles)
A bit of wax would ensure the seal! Too bad not to have thought of that.
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The bottles (cork cap) leaked in the individual cardboard packaging of each bottle (3).. All 3 had leaked and slightly stained the cardboard... Too bad if for gifting (my case for 1 of the bottles)
A bit of wax would ensure the seal! Too bad not to have thought of that.
Response from Kanata
Hello, Thank you for your feedback. Indeed, we have also noticed a slight discoloration on this product. Before shipping, we sort the bottles, but this discoloration can occur during transport. We have contacted the producer to notify them of this issue and we are looking for a solution for this batch of product. Please feel free to contact us if needed ([email protected]) Wishing you a good day, Emilie
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Rating: 1 out of 5
Product never received
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Response from Kanata
Hello, We have received your comment. To track your order and understand the non-delivery, I will contact you by email for a quicker exchange. Do not hesitate to reach us by email at [email protected] or by phone at 02.21.02.23.55 Best regards, Emilie from KANATA
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Rating: 4 out of 5
Good visibility
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Response from Kanata
Thank you Gérard
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Rating: 4 out of 5
No delay in the delivery which is very careful - Thank you
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Response from Kanata
Thank you for your message Sylvie