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Rating: 4 out of 5
Rather satisfied but I found it a bit expensive the tea and the herbal tea
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Customer reviews of Kanata
Trust Attestation
4,9
/5
Overall rating: 4,9 out of 5
Based on 5 010 published reviews
Summary of reviews
Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.
Reviews 1 and 4 stars
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Rating: 4 out of 5
First package broken by the post. I had a bit of trouble contacting customer service but they sent me a new package that arrived safely.
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Response from Kanata
Thank you for your feedback Delphine. Our customer service is doing everything possible to solve your problems. Do not hesitate to contact us at 02.97.68.15.27 or by email [email protected]
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Rating: 4 out of 5
Fast delivery
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Rating: 4 out of 5
No news of the delivery following your order, we had to call back! The problem was resolved quickly. Thank you
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Rating: 4 out of 5
Ease of ordering. Good choice of products.
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Response from Kanata
Thank you for your feedback Didier
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Rating: 4 out of 5
Clear site, fast delivery, quality product
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Response from Kanata
Thank you Stéphane Don't hesitate to contact us if you need advice or information about certain products Have a nice day
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Rating: 4 out of 5
Very satisfied
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Response from Kanata
Thank you Dominique Have a nice day
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Rating: 4 out of 5
Easy navigation, salespeople quick to intervene to provide help. Nice shipping boxes
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Response from Kanata
Thank you for your message Gregory We try our best to support you and advise you to taste many Canadian delicacies
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Rating: 4 out of 5
The site is clear and quite well done, and the beers from the Unibroux brewery are Excellent... , thank you for the speed of delivery, see you soon...
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Response from Kanata
Thank you for your message Francis Many Canadian beers and Canadian spirits in France
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Rating: 4 out of 5
a little note or a small accompanying card with usage recommendations for my product (Labrador tea) would be welcome
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Rating: 4 out of 5
Extremely user-friendly site - Great ease of ordering. One downside (4 stars instead of 5): impossible to draw attention to the expiration date of the ordered products, given the quantity purchased.
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Response from Kanata
Thank you for your feedback Marie. For any information, do not hesitate to contact us by email [email protected] or by phone 02.20.02.23.55. Have a nice day.
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Rating: 1 out of 5
The ordered product was not the same as I wanted, they no longer had it in stock and preferred to send me another product without my agreement, so unfortunately I will not order anything else and I would not recommend this site cordially
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Response from Kanata
Hello, We apologize for this inconvenience. We hope you have received the refund processed last week as agreed together by phone. Have a nice day and Best Wishes
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Rating: 4 out of 5
Very satisfied with the speed of delivery, well packaged in an insulated bag and fresh product. Too bad it has to be eaten within 3 days and the only downside is that for gifting it is preferable not to include the invoice in the package.
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Response from Kanata
Thank you for your feedback Audrey I understand, as indicated on the product sheet, the Shouik-shouik cheese is frozen at the start of our workshop and is to be consumed within 3/4 days following shipment (consumption date indicated on the packaging). Happy New Year and Best Wishes 2023!
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Rating: 4 out of 5
I wanted to order another pac, tigidou, but every time I clicked on it, it wouldn't open. It was only 2 days later that it was noted 'available soon'
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Rating: 4 out of 5
Navigation on the site: easy. The packaging was probably a bit tight because the bottle was broken. Customer service very good. For the rest, it was a gift, so I hope it will be appreciated.
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Response from Kanata
Thank you for your feedback Yvonne Best Wishes 2023!
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Rating: 4 out of 5
Satisfied with the order overall. 1 bottle was unwrapped at the cork and a few drops leaked. The bottle was not damaged. I still recommend it.
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Rating: 4 out of 5
I would have liked to know that the people to whom I was giving the gift did not receive a coupon to pick up the package. I understood quite late that I had to send them my confirmation by email.
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Rating: 4 out of 5
satisfied it was a gift from a Quebecer to a Frenchman
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Response from Kanata
Thank you for your feedback Bruno. Indeed, we are the bridge between Canada and France! Happy New Year and Best Wishes 2023!
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Rating: 4 out of 5
Very satisfied with the products received.
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Response from Kanata
Glad you like it Quentin. Don't hesitate to contact us by phone or email to maximize your experience Emilie from KANATA Best Wishes 2023!
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Rating: 4 out of 5
It's a gift we haven't tasted yet
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Rating: 4 out of 5
The products are good. But I had a problem tracking my package for 5 days.
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Rating: 1 out of 5
The person has not yet received their birthday gift
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Response from Kanata
Hello, Ah, can you give me more information? I will check where your package is. It is likely that the carrier had a problem. We will find a solution to resolve this as quickly as possible. Here is my direct line: 07 68 03 80 82 Best regards Emilie
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Rating: 4 out of 5
It's perfect, fast delivery. Products well packaged. Plus a little kind note was put on the box by the person who took care of my order. Nothing to complain about. The products are good (beers etc...).
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Rating: 4 out of 5
Too bad the gift is 1 beer I ordered 2 packages to give as a gift to my family and no one drinks alcohol. It would be wise to provide a gift that could satisfy the majority like a souvenir (a magnet, a pin, a postcard...) this would avoid disappointments....
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Rating: 4 out of 5
Very good products, very fast delivery, an excellent site. Prices a bit high though.
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Rating: 4 out of 5
very good
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Rating: 1 out of 5
Disappointed
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Rating: 1 out of 5
Bad
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Rating: 4 out of 5
Disappointed that you no longer deliver schouik schouik in Belgium especially since it is still listed on the site.
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Response from Kanata
Hello Patrick, Yes, unfortunately our carrier has stopped fresh deliveries in Belgium. We are trying to find another solution to deliver your favorite cheese. Have a good day Emilie
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Rating: 4 out of 5
Nothing to say 4
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Response from Kanata
Thank you Remy. Do not hesitate to specify your expectations for the 5 stars. Have a good day. Emilie from Kanata
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Rating: 1 out of 5
I order regularly, this is the first time I am completely disappointed. Your package took a week to arrive, I had to do my own research regarding my package at the central post office!!!!! The casino store had my package but told me that it was not, this package was expected for a birthday I am disappointed I ask you for a refund of my order please
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Rating: 4 out of 5
Works well. Price a bit high.
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Rating: 4 out of 5
Easy to use
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Rating: 4 out of 5
Easy to use site, deadlines respected, package well wrapped!
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Rating: 4 out of 5
Speed, meets my expectations
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Rating: 4 out of 5
Box filled with small pieces of paper to compact the contents, the package is unlikely to break. A personalized message left by a Kanata employee written on the box, it's cute and it feels good. Only downside, I had ordered a personalized birthday message but they got the names wrong, it's a shame.
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Rating: 4 out of 5
Everything would have been perfect if it hadn't been for missing important information... Like on the bison terrines. Which are not made in Canada but in France... Small disappointment at delivery. Aside from this little inconvenience, the terrines are excellent and the wines too
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Response from Kanata
Hello Fabien, we are sorry to know that our indication on the origin of the bison terrines was not clear enough. Indeed, the bison are raised in the Poitou region and the terrines are made there. We will clarify things better. I am at your disposal. Emilie from Kanata
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Rating: 4 out of 5
Good original products and good service, prices a bit high but it comes from far ^^
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Response from Kanata
Thank you Thibault for your message. We try to keep reasonable prices but indeed the context makes it more difficult... Have a good evening. Emilie
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Rating: 4 out of 5
Navigation on the site: it's simple and clear, the items are sorted under different categories so it's possible to find them through several entries, it's practical; cool delivery, on time, with a little personalized message inside, thank you!
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Response from Kanata
Thank you for your message. Please feel free to specify your expectations to help us aim better for the stars ⭐. Looking forward to hearing from you. Emilie
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Rating: 4 out of 5
Satisfactory
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Response from Kanata
Thank you for your message. Please feel free to specify your expectations to help us aim better for the 5 stars. Looking forward to hearing from you. Emilie