Customer reviews of Kanata

4,9 /5

Based on 5 010 published reviews

5 4 438 89% 4 392 8% 3 95 2% 2 46 1% 1 39 1%

Summary of reviews

Kanata consistently delivers on dependable shipping and careful packaging, with fast delivery that arrives on time and products arriving well protected. Customers highlight a wide range of authentic Canadian items—from maple syrup and cranberries to Canadian beers and ice cider—being easy to purchase and reliably available, with many notes of good taste and appealing packaging. The customer service stands out for responsiveness and helpfulness, including smooth ordering processes, quick issue resolution, and friendly, efficient support. Overall, the store is praised for authentic products, reliable delivery, and attentive service that enhances the shopping experience.

Reviews 2 and 4 stars

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Acheteur Vérifié

Published on 24/02/2024 à 14h34 following a purchase from 13/02/2024

Good

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Acheteur Vérifié

Published on 10/02/2024 à 09h27 following a purchase from 27/01/2024

Fast delivery, courteous communication for a quality Whisky !! I recommend to enthusiasts!

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Acheteur Vérifié

Published on 09/02/2024 à 18h15 following a purchase from 27/01/2024

Very good

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Acheteur Vérifié

Published on 08/02/2024 à 14h04 following a purchase from 24/01/2024

Small hiccup in the delivery content: the same reference for 2 different products and did not receive the one ordered. Another small hiccup: the person who took over the issue went on leave without leaving instructions. Call to customer service: very responsive, very friendly, apologized, and made an appreciated commercial gesture

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Acheteur Vérifié

Published on 01/02/2024 à 19h42 following a purchase from 20/01/2024

I am very satisfied with my order.

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Response from Kanata Published on 23/02/2024

Thank you for your feedback Conrad

Acheteur Vérifié

Published on 28/01/2024 à 09h16 following a purchase from 14/01/2024

no response to my questions

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Acheteur Vérifié

Published on 09/01/2024 à 15h37 following a purchase from 12/12/2023

GREAT SELECTION FROM CANADA, PRETTY GOOD PRICES FOR BEER. DOWNSIDE IS THE TRANSPORT WAS HIGH 67EURO TO SHIP TO ROMANIA

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Acheteur Vérifié

Published on 05/01/2024 à 18h35 following a purchase from 23/12/2023

bad taste too much coffee, it should have been specified

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Response from Kanata Published on 10/01/2024

Hello, Thank you for your feedback on Sortilège Prestige whisky. We are sorry that its taste did not convince you. You will understand that tastes are personal and can vary. I am at your disposal for further discussion, Best regards Emilie

Acheteur Vérifié

Published on 02/01/2024 à 20h02 following a purchase from 12/12/2023

Fast shipping and response from customer service. They told me that the package had arrived at the wrong place and I struggled to retrieve it and the person did not have it for Christmas.

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Acheteur Vérifié

Published on 30/12/2023 à 19h02 following a purchase from 15/12/2023

Non-existent after-sales service?

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Response from Kanata Published on 10/01/2024

Hello, We apologize for the delay in responding to your call. Indeed, during the Christmas period our customer service response time is slightly longer. Please feel free to contact us by email at [email protected] if you have any questions for next time. Best regards, Emilie from KANATA

Acheteur Vérifié

Published on 30/12/2023 à 17h24 following a purchase from 15/12/2023

The package was not delivered to the indicated address but rather to a distribution center. I don't even know yet if the package has been picked up?

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Response from Kanata Published on 10/01/2024

Hello, According to the information provided by our carrier, your package has been delivered to the relay point chosen during your order. It was delivered on December 22. I am at your disposal for any exchange, Best regards, Emilie

Acheteur Vérifié

Published on 28/12/2023 à 14h31 following a purchase from 17/12/2023

Very good

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Acheteur Vérifié

Published on 27/12/2023 à 11h14 following a purchase from 10/12/2023

efficient site and easy to use

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Acheteur Vérifié

Published on 22/12/2023 à 09h40 following a purchase from 10/12/2023

Frozen poutine kit product not to be refrozen, too bad, it requires extremely fast consumption or too fast

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Response from Kanata Published on 10/01/2024

Hello, Thank you for your feedback. On the product sheet, we clearly mention that our poutine kit is frozen and should not be refrozen and that it should be consumed quickly. For your next order, feel free to choose a frozen delivery to give you more time to consume the cheese. Best wishes! Emilie

Acheteur Vérifié

Published on 12/12/2023 à 11h47 following a purchase from 24/11/2023

It's for a gift.

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Response from Kanata Published on 16/12/2023

Thank you Laurence. Do not hesitate to specify your expectations: we aim for all the stars ⭐⭐⭐⭐⭐. Have a great holiday season.

Acheteur Vérifié

Published on 11/12/2023 à 13h58 following a purchase from 26/11/2023

Perfect package in accordance with the order

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Response from Kanata Published on 16/12/2023

Thank you Didier. Do not hesitate to clarify your expectations: we aim for all the stars ⭐⭐⭐⭐⭐ Have a great holiday season

Acheteur Vérifié

Published on 11/12/2023 à 11h16 following a purchase from 24/11/2023

compliant products

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Response from Kanata Published on 16/12/2023

Thank you Jf F. Don't hesitate to specify your expectations: we aim for all the stars ⭐⭐⭐⭐⭐. Have a great holiday season.

Acheteur Vérifié

Published on 30/11/2023 à 20h52 following a purchase from 18/11/2023

Order and delivery were fast. Just need to put it under the tree!!

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Response from Kanata Published on 10/12/2023

Thank you Marie Josèphe. Enjoy your order under the tree!

Acheteur Vérifié

Published on 29/11/2023 à 09h17 following a purchase from 15/11/2023

Nothing to report!

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Acheteur Vérifié

Published on 28/11/2023 à 14h10 following a purchase from 14/11/2023

Good for escaping to Canada

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Acheteur Vérifié

Published on 23/11/2023 à 16h26 following a purchase from 10/11/2023

Okay for the delivery and the product.
But don't give the impression on the site that delivery is free if the order amount goes beyond €100

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Acheteur Vérifié

Published on 20/11/2023 à 11h03 following a purchase from 05/11/2023

Excellent

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Acheteur Vérifié

Published on 17/11/2023 à 06h54 following a purchase from 31/10/2023

fast delivery - extremely well packaged products (especially the bottles)

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Acheteur Vérifié

Published on 13/11/2023 à 15h48 following a purchase from 28/10/2023

Nice choice of products, quite reasonable prices, simple ordering process. However, gift wrapping requested and it was just a brown paper bag. But for everything else, great experience, I recommend!

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Acheteur Vérifié

Published on 13/11/2023 à 13h17 following a purchase from 30/10/2023

Easy to use site and rather cheerful

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Acheteur Vérifié

Published on 02/11/2023 à 09h12 following a purchase from 18/10/2023

The teas and herbal teas are delicious. The spread is denser than I expected - it's not quite the same texture as what I used to buy when I was in Canada.
Otherwise excellent products.

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Acheteur Vérifié

Published on 18/09/2023 à 21h06 following a purchase from 08/09/2023

Delivery on time with the corresponding products!

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Response from Kanata Published on 27/10/2023

Thank you for your feedback Patrice

Acheteur Vérifié

Published on 01/09/2023 à 21h52 following a purchase from 21/08/2023

I learned after paying that the site was on vacation for 20 days and that I would only be delivered upon their return from vacation. Too bad.

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Response from Kanata Published on 04/09/2023

Hello, We have received your message. We were open all summer, so all orders have been shipped. I see on the tracking of your order that you have already picked up your order. I remain at your disposal and do not hesitate to contact us for easier communication.

Acheteur Vérifié

Published on 29/08/2023 à 21h46 following a purchase from 12/08/2023

Good, clear and intuitive for the site
The bottles (cork cap) leaked in the individual cardboard packaging of each bottle (3).. All 3 had leaked and slightly stained the cardboard... Too bad if for gifting (my case for 1 of the bottles)
A bit of wax would ensure the seal! Too bad not to have thought of that.

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Response from Kanata Published on 30/08/2023

Hello, Thank you for your feedback. Indeed, we have also noticed a slight discoloration on this product. Before shipping, we sort the bottles, but this discoloration can occur during transport. We have contacted the producer to notify them of this issue and we are looking for a solution for this batch of product. Please feel free to contact us if needed ([email protected]) Wishing you a good day, Emilie

Acheteur Vérifié

Published on 03/07/2023 à 11h56 following a purchase from 18/06/2023

Good visibility

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Response from Kanata Published on 19/09/2023

Thank you Gérard

Acheteur Vérifié

Published on 12/06/2023 à 17h21 following a purchase from 01/06/2023

No delay in the delivery which is very careful - Thank you

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Response from Kanata Published on 19/09/2023

Thank you for your message Sylvie

Acheteur Vérifié

Published on 09/06/2023 à 14h48 following a purchase from 29/05/2023

Rather satisfied but I found it a bit expensive the tea and the herbal tea

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Acheteur Vérifié

Published on 23/05/2023 à 19h31 following a purchase from 24/04/2023

First package broken by the post. I had a bit of trouble contacting customer service but they sent me a new package that arrived safely.

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Response from Kanata Published on 16/06/2023

Thank you for your feedback Delphine. Our customer service is doing everything possible to solve your problems. Do not hesitate to contact us at 02.97.68.15.27 or by email [email protected]

Acheteur Vérifié

Published on 19/05/2023 à 17h38 following a purchase from 07/05/2023

Fast delivery

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Acheteur Vérifié

Published on 25/04/2023 à 14h33 following a purchase from 01/04/2023

No news of the delivery following your order, we had to call back! The problem was resolved quickly. Thank you

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Acheteur Vérifié

Published on 11/04/2023 à 19h03 following a purchase from 27/03/2023

Ease of ordering. Good choice of products.

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Response from Kanata Published on 05/05/2023

Thank you for your feedback Didier

Acheteur Vérifié

Published on 02/03/2023 à 16h12 following a purchase from 18/02/2023

Clear site, fast delivery, quality product

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Response from Kanata Published on 14/03/2023

Thank you Stéphane Don't hesitate to contact us if you need advice or information about certain products Have a nice day

Acheteur Vérifié

Published on 25/02/2023 à 12h59 following a purchase from 12/02/2023

Very satisfied

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Response from Kanata Published on 10/03/2023

Thank you Dominique Have a nice day

Acheteur Vérifié

Published on 24/02/2023 à 09h29 following a purchase from 10/02/2023

Easy navigation, salespeople quick to intervene to provide help. Nice shipping boxes

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Response from Kanata Published on 10/03/2023

Thank you for your message Gregory We try our best to support you and advise you to taste many Canadian delicacies

Acheteur Vérifié

Published on 13/02/2023 à 18h41 following a purchase from 02/02/2023

The site is clear and quite well done, and the beers from the Unibroux brewery are Excellent... , thank you for the speed of delivery, see you soon...

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Response from Kanata Published on 20/02/2023

Thank you for your message Francis Many Canadian beers and Canadian spirits in France