Customer reviews of Kanata

Perfect Canadian product

Perfect; very responsive and very fast. Hats off gentlemen-ladies

I am happy with my order. The products are top!

I only give good even if everything was very good as usual except for the Gift Box - Happy Father's Day
Sorry, but the quantity of each product is 'ridiculous' (surely specified but you don't expect that anyway ...).
Can only suit single or widowed dads on a diet, just barely enough for 1 person.
Reminds me of the tiny jars of jam in hotels at breakfast.
It's a friend to whom I introduced Kanata, who ordered it for her father: I didn't charge her because I was so embarrassed ...
But I repeat: everything else was TOP as usual.
No more gift boxes for my friends ...
I will do them directly ;-) that way the sizes of the products will be 'adapted'

The products are good but I encountered a small issue with the maple leaf cookies. In fact, they are all broken and not at all crispy as usual. It seems that these are old boxes of cookies found on a shelf.... Too bad! I am quite disappointed with this observation.

I knew what I wanted and I found it without any problem

Good choice of Canadian whiskies: which allowed me to participate in the boycott of Jack Daniel's.
While my order was quickly recorded, the shipping took a bit longer and my craving suffered

Satisfied

Product in line with my expectations.
Shipping costs a bit too high.

Ordered in February, DLU 04/2025 for maple flakes is not great!

Perfect

Big problem with the cheese delivery that does not respect the cold chain. Thawed product kept at room temperature for up to 7 days at the pickup point.

The expiration date of the cookies is very short.

excellent but half of the cheese was missing from the last order

Very good, Good variety of products.

No expiration date on the product, surprising.

The products are consistent with what I know, so no surprises there. Nice selection of products, possibility to include a message for free and rather reasonable prices. The delivery day announced by Chronopost was not respected and the delivery fees, even with the express delivery discount, were higher than those displayed on the site. Customer service was quick but without a solution. So a correct experience but some points need improvement.

Some interesting items were no longer in stock. But otherwise very good.

No issues with the products sold, shipping to be reviewed

Excellent presentation

The products are of quality, and similar to the publication on the site.

Apart from the delay, everything went very well.

The products are really interesting but no one was able to explain to me why I paid more for my order than what is indicated on the online site, all prices were increased at the time of payment. This is not very serious

I had a bit of trouble finding my infusion.

Too bad no gift wrapping as planned

Disappointed to receive products the day after their consumption limit...

Still a delivery problem

Fast delivery, well solid package, clear and easy-to-navigate website

One of the packages was a bit dented otherwise it was very good. I was very touched by the little kind note that was written in big marker on the box. A big thank you.

Very good and good products.

Efficient and personalized service

Pleasant and easy

Poorly arranged content so products damaged because poorly protected

Nothing extraordinary whether for the cheese or the sauce which is ultimately better to cook yourself ...

I ordered from Kanata for my wedding in France with an autumn/Canada theme (I live in Quebec) I wanted 105 bottles. When I looked on the site I saw there was a promotion, 1 sausage for a purchase over 80€ with free shipping. I contacted Kanata because I was going to spend over 600€ and wanted to know if I would be entitled to one sausage for every 80€ spent or if I had to make several purchases of 80€ or more. I received a response 2 days later indicating that the promotion was over, to which I replied that at the time of my message it was not. My cart had been pending for 2 days and I received a reminder with a 10% coupon. Thanks to my partner's work, we also got 10%. In the end, I ordered 500€ worth of maple syrup bottles and received 1 bottle as a gift... So the product, design, packaging, and delivery were all perfect and it's a 5/5, however, the commercial aspect was disappointing (1/5). I still expected a commercial gesture. I still recommend it because there are many products and promotions.

everything was fine until this order, delivery time not respected, no tracking number no news from the carrier, really disappointed

Fast delivery

Fast delivery. Products well packaged.

For the Kanata site, very good, nothing to say, very friendly and very professional.

Package arrived opened, carefully cut on one side as the packaging was too light and thin, the jug suffered! Nice little gloves.